2013 FORD FLEX Complaints

I OWN A 2013 FORD FLEX SEL. THE DOOR AJAR LIGHT COMES ON WHEN ALL DOORS ARE CLOSED COMPLETELY. THIS IS A SAFETY ISSUE BECAUSE THE DOORS DO NOT LOCK WHILE DRIVING. THE LIGHTS DON'T SHUT OFF AND THE CAR TELLS ME TO SHIFT IN TO PARK. ON THE PERSONAL SIDE THE LIGHTS STAY ON WHILE PARKED AND THE BELL RINGS AS IF THE DOOR IS AJAR. I CAN NOT UTILIZE THE REMOTE START. I WOULD AGREE IT'S NORMAL WEAR AND TEAR IF IT WAS ONLY MY CAR. I HAVE SEARCH ONLINE AND IT SEEMS TO BE A FORD PROBLEM. *TR

FORD HAS A FAULTY PART BUILT INTO THE FORD FLEX. THE DOOR AJAR SWITCH IS FAULTY ON MOST FORD FLEX AND EDGE. WHILE THE DOOR IS COMPLETELY SHUT, THE DOOR AJAR LIGHT STAYS ON RESULTING IN THE DOORS NOT LOCKING. EVEN IF YOU PRESS THE AUTOMATIC LOCK THEY SIMPLY UNLOCK. FORD IS NOT WILLING TO ADDRESS THE ISSUE OR FIX THE ISSUE. THE WAY THE FAULTY PART IS BUILT INTO THE LOCK MECHANISM REQUIRES THE OWNER TO REPLACE THE ENTIRE LOCK MECHANISM. THIS PART COST $230.00 AND DUE TO THE NUMBER OF ISSUES IS NOT AVAILABLE ON THE MARKET CURRENTLY. AS A RESULT OF THE SAFETY ISSUE, WE WERE REQUIRED TO FORCE THE SWITCH TO GROUND ITSELF OUT, MEANING WE GROUNDED OUT THE WIRES LINKED TO THE DOOR AJAR LIGHT SO THE LIGHT IS NO LONGER ON AND THE DOORS WERE LOCKED. THE ISSUE SHOULD NOT BE OCCURRING ON NEW VEHICLES LIKE I HAVE. I WOULD LIKE THE NTSB TO INVESTIGATE THE ISSUE AND REQUIRE FORD TO FIX ALL VEHICLES AFFECTED. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN MOTION, THE DOOR AJAR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THE DOOR LATCH SENSOR NEEDED TO BE REPLACED. THE REPAIRS WERE NOT MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

DOOR AJAR WARNING LIGHTS WHEN DOOR IS SECURELY CLOSED. THIS IS A KNOW ISSUE WITH SEVERAL FORD SERVICE BULLETINS ISSUED. THERE ARE DEFINITE SAFETY CONCERNS AS THE FOLLOWING ALSO OCCURS: DOME LIGHT STAYS ON WHILE DRIVING MAKING IT DIFFICULT TO SEE INTERIOR LIGHTS STAY ON WHEN LEAVING VEHICLE ALLOWING EASY VIEWING OF INTERIOR AND POSSIBLE BATTERY DRAINAGE ALL DOORS WILL NOT LOCK (UNACCEPTABLE) THIS IS A MAJOR SAFETY CONCERN THE FALSE WARNING KEEPS DRIVER FROM KNOWING IF THERE IS IN FACT A TRUE DOOR AJAR SITUATION FORD REFUSES TO FIX THIS UNDER WARRANTY SAYING THE DOOR LATCH (WHICH THE DOOR AJAR SWITCH IS AN INTEGRAL PART) IS A "WEAR AND TEAR" PART AND THEREFORE NOT COVER BY WARRANTY. THIS IS AN ISSUE ON MANY FORD VEHICLES INCLUDING FLEX, EDGE, EXPLORER AND TAURUS. *TR

PROBLEMS STARTED WITH THE FRONT PASSENGER DOOR SAYING THAT THE DOOR IS OPEN WHEN IT IS SHUT. IT WAS EVERY NOW AND THEN UNTIL A MONTH PASSED. THEN, IT JUST SAYS THAT IT IS OPEN ALL THE TIME. NEXT, IT SPREAD TO THE DRIVER DOOR NOT LATCHING. IT LATCHES AND LOCKS, BUT THE COMPUTER SYSTEM CLAIMS BOTH DOORS ARE OPEN AND TELLS YOU TO SHIFT TO PARK. TO MAKE THINGS BETTER THE DRIVER WINDOW NOW ROLLS DOWN WHEN IT WANTS TO. EVERY NOW AND THEN THE TOUCH SCREEN FOR THE RADIO/ NAVIGATION CUTS IN AND OUT. *JS

DRIVER SIDE DOOR AND RIGHT BACK PASSENGER AJAR DOOR. IT SAYS ITS OPEN WHEN ITS RUNNING. TOTALLY UNSAFE FOR MY KIDS WHO RIDE IN THE BACK. SINCE I BOUGHT THIS VEHICLE TO HAVE A BETTER COMFORT WITH MY FAMILY AND DRIVE THEM TO THEIR SCHOOL, SOCCER PRACTICES AND GAMES. :( TOTAL DISAPPOINTMENT BOUT THIS ISSUE. WHEN FORD CHARGES ME AROUND $500.00 TO FIX IT, WHEN SUPPOSED TO BE A RECALL FOR FAULTY LATCH.. *TR

I FILED A COMPLAINT ON1/16/2014 OF MY BRAND NEW FORD FLEX HAVING A ISSUES WITH HANKOOK TIRES BEING IN THE RED AT 17,000 I FELT THESE TIRES WERE UNSAFE AND UNACCEPTABLE CLAIM NUMBER [XXX]. ON 1/16/2015 I WENT INTO DEALER FOR INSPECTION STICKER AND OIL CHANGE AND WAS TOLD AT 39,000 THE STEEL WAS SHOWING ON MY TIRES AND IT WOULDN'T PASS INSPECTION. THIS IS UNACCEPTABLE FOR A TIRE AND UNSAFE . HANKOOK WARRANTY ON THESE TIRES OUTSIDE OF FORD IS 60,000. STEEL SHOULD NOT BE SHOWING AT 39000 MILES HENCE TIRES HAD TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

BACK PASSENGERS DOOR LATCH NOT CONNECTING TO THE SYSTEM. ON MY 2013 FORD FLEX BOTH BACK PASSENGER DOORS ARE NOT CONNECTING TO THE SYSTEM, STATING DOORS ARE AJAR WHEN THEY ARE CLEARLY SHUT CLOSED. BECAUSE OF THIS MY INTERIOR LIGHTS STAY ON UNTIL CAR STARTS TO MOVE AT A CERTAIN SPEED, CANNOT TURN ON MY ALARM AND IF I DO AFTER A WHILE THE ALARM WILL GO OFF, AND ALSO ON SYSTEM IT IS STATING THE DOORS ARE AJAR. THIS WILL BE THE FOURTH TIME I WILL HAVE TO TAKE IT IN, FORD DEALERSHIP SAYS THEY HAVE REPLACED THE LATCH, BUT I'M THINKING IT IS SOMETHING ELSE IF I HAVE TO TAKE IT IN EVERY THREE MONTHS AND ALSO MY WARRANTY HAS EXPIRED!!! *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200. UPDATED 2/24/15*CN UPDATED 9/12/2017*CN

DOOR LATCH SENSORS ARE VERY PROBLEMATIC. HAVE HAD MY VEHICLE IN 4 TIMES IN 2014 FOR SAME ISSUE. COMPUTER CLAIMS DOORS ARE AJAR WHEN THEY'RE CLOSED. HAVE HEARD THIS IS A PROBLEM WITH THE EDGE AND OTHER MAKES AS WELL. WARRANTY EXPIRES AT ~36,000 MILES. I JUST HIT 40,000 MILES AND AM NOW HAVING TO PAY FOR PRE-EXISTING CONDITION. *TR