2013 FORD FLEX Complaints

The contact owns a 2013 Ford Flex. The contact stated that the vehicle had experienced several electrical failures, including that door erroneously locking and unlocking and the Lane Departure safety feature malfunctioning. The vehicle was taken to the local dealer who determined that the electronic body control module was faulty. After removing and reinstalling the module, the vehicle was repaired. Additionally, while the vehicle was in for service, the mechanic discovered that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

2013 Ford Flex lost power steering, had to tow the vehicle home. Called Ford my vehicle was not covered under the recall, paid over $2000 to have it repaired.

The contact owns a 2013 Ford Flex. The contact stated that while her daughter was driving at an undisclosed speed; after coming to a complete stop, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle rolled backwards unintendedly. After depressing the accelerator pedal, the vehicle responded as designed and was safely driven to the destination. The vehicle was taken to an independent mechanic and was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 158,000.

The contact owns a 2013 Ford Flex. The contact stated while reversing, the back over prevention camera was blank with a message displayed. The contact was unsure what the message stated. The vehicle was not diagnosed. The dealer was made aware of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 70,000.

I called the dealer to let them know of steering issue, not being able to turn wheel, then message came on dash board of "power steering assit fault". Dealer said my 2013 Flex was not covered under recall. Dealer said I could need to pay out of pocket, estimated $600.00.

Front tires look and stay really low no matter how much air is put in. It's leaking brake fluid. The emergency brake barley lock. Also transmission is horrible.

Message came on the dash when driving in downtown traffic that says “power steering assist fault” and the steering wheel is FAR worse than the old cars with manual steering. Almost caused a wreck. I researched that there have been several recalls for that make, model, and problem with recall number 15S18. I called ford recall phone number and they said yes many have been recalled but it’s VIN specific and mine does not qualify because of either where it was built or what company made the component that has failed some have been recalled and some have not. Regardless of where it was made or who built the component if they are having problems and recalling most of them, I feel that my near accident caused by fords “power steering assist fault” that has done the exact same thing should be considered. If their product that they built can not be safely operated without causing accident bodily harm, and/or death and they refuse to correct the problem, maybe they shouldn’t be building vehicles. It’s not like the A/C quit working, it literally almost caused an accident with my wife and kids in the car and is absolutely not drivable…..AT ALL! I had to trailer it home. Only goes straight. Has 125k miles for a 2013

Power steering failure while driving. Looks like issue that is common for Ford Flex. Recall 15S18. My Fled was built in April 2013.

The contact owns a 2013 Ford Flex. The contact stated while making a left turn driving 10 MPH, the traction control, power steering, and several other unknown warning lights illuminated. The contact attempted to restart the vehicle; however, the failure persisted. The contact used excessive force to steer the vehicle to the destination. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000. The VIN was not available.

The contact owns a 2013 Ford Flex. The contact stated while driving 55 MPH, the contact heard an alert, and the message "Power Steering Assist Fault" was displayed before the steering wheel became firm. The contact was able to drive the vehicle to the residence. The dealer was contacted and stated that the vehicle was not under recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 183,156.