2014 FORD FLEX Complaints

The contact owns a 2014 Ford Flex. The contact stated that the power steering assist fault warning message had flashed twice on the instrument panel; however, the power steering continued to operate as needed. The contact then stated that while driving at 65 MPH, the warning message flashed as the power steering assist failed to operate as designed. The contact used excessive force to steer the vehicle to the residence. Several days later, an independent mechanic went to the residence and drove the vehicle back the shop without failure. The mechanic determined that the vehicle needed to be serviced by an authorized Ford dealer. The vehicle was driven to the dealer. The dealer diagnosed the vehicle with a defective electric power steering rack. The contact then called the manufacturer and was informed that the vehicle was not under warranty or recall. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 140,000

The contact owns a 2014 Ford Flex. The contact stated while driving 70 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was taken to the dealer and the battery was replaced; however, the failure recurred. On another occasion, while driving 30 MPH, the vehicle lost power steering functionality. The contact turned off and restarted the vehicle and the vehicle operated as designed. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 89,000.

Loss of power steering while turning left at low speed. Steering warning lit and alert for steer assist and service vehicle. Steering wheel extremely difficult to move off center. Car power cycled off then on which cleared warning. Power steering appeared to be restored.

The AdvanceTrac warning light came on and said "Steering Loss Stop Safely", the light then went off. After stopping the vehicle the power steering completely failed and the wheels could not turn. This is an unbelievable safety issue where the car can't even turn. The steering wheel couldn't even turn like an old manual steering car. The 2013 Ford Flex had a recall for this exact same issue and it must still exist in the 2014. The local auto repair shop had to replace the entire power steering column at incredible cost. Ford will not honor the repair cost since only the 2013 Ford is part of the recall. This is unacceptable for such an incredible safety issue. We no longer drive this vehicle more than 5 miles from home for fear that something else will fail on it.

The universal joint at the end of the steering column failed causing the vehicle to become difficult to steer. and The fuel pump module failed causing a no start situation

The contact owns a 2014 Ford Flex. The contact stated that the dealer had previously replaced the master window switch; however, the failure recurred, preventing all four windows from rolling up or down as well as the sunroof from opening. The vehicle was taken to the dealer where it was diagnosed that the body control module (BCM) needed to be replaced; however, the part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 95,000.

The contact owns a 2014 Ford Flex. The contact stated while driving 40 MPH, the power steering assist failure message was displayed. The contact was able to drive home safely. The contact stated that after turning off and restarting the vehicle, the steering wheel was difficult to turn. The vehicle was turned off and restarted and the vehicle regained power steering assist functionality. The dealer was contacted and an appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was 48,070.

Drivers door spontaneously thinks it’s open and when driving all cab lights come on and at night it’s blinding. This has been going on for over 6 months and getting worse.

Known defect in the door sensor causes 'door ajar' alert that wont clear. Latch works fine to secure closure but due to the alert the doors won't lock while the car is in DRIVE. Ford has issued a CSB for driver's door latch but not for passenger doors. (What about the kids?)

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH the steering wheel felt like it slipped. There were also unknown noises from the steering wheel when turned left. The brake warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with NHTSA Campaign Number: 20V072000 (Suspension). The vehicle had not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000