2019 FORD FLEX Complaints

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the message “Camera Unavailable” was displayed. The contact stated that the screen was displayed upside down or that there was a blue screen. The vehicle was taken to the dealer, where it was diagnosed and determined with rear-view camera failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was made aware of the failure. The contact was informed that a recall was initiated; however, the part was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part was not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 70,286.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera displayed the image of the rear of the vehicle upside-down. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issues. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Flex. The contact stated that the camera image was upside down and blank, and the message "Camera not Available" was displayed. The camera operated for several seconds and became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Chuck Renze Ford of Manistique (751 E. Lakeshore Drive, Manistique, MI 49854); the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 90,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera Unavailable" was displayed on the screen. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side B-pillar trim detached from the vehicle. The contact pulled over to the side of the road, exited the vehicle, and, upon inspection, became aware that a section of the B-pillar trim had detached from the vehicle, and the other half was loose and hanging off by the wires. The contact used tape to secure the remaining half of the B-pillar trim. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving on several occasions, the B-pillar trims detached, causing electrical damage to exposed wiring. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,823.

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was intermittently inoperable, and the image was distorted while reversing. The vehicle was taken to the dealer, where the rearview camera was replaced at the owner's expense. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The dealer and the manufacturer were contacted for reimbursement; however, the contact was informed that reimbursement could not be provided because the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 34,226.

I have recieved the notice from the manufacturer as expected. I have been notified by my local dealership of the recall. I have attempted several times since notification to have it corrected. I have been told on every occasion the parts were not available. Yet, a bit of searching on Ford's own parts website, I can order the part and have it delivered by Feb 26. At every service visit, the dealership has kindly reminded me of the needed recalls. I question, no parts? Is ford just thinking I will get tired and just stop. No parts in stock should mean, NONE in Ford's entire inventory. The part in question is only used on Ford Flex. No other models use this device. The reserved devices cannot be "for new car builds". I believe we are on the edge of a "BAD FAITH" arguement. An issued "Safety Recall" should not mean "Suggested when you have time Recall.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the driver's side B-pillar trim detached from the vehicle. The B-pillar trim struck the side of the vehicle and cracked. The contact stated that a part had fallen off the vehicle, and the other part was attached to wires. The local dealer was not contacted. The part attached to the wires was glued. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 145,000.

The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 MPH and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The contact stated that the vehicle felt like it was being driven on black ice. The vehicle was towed to the dealer, where it was diagnosed with a detached rear toe link. The contact was informed that the rear toe link needed to be replaced. In addition, the contact was informed that all four wheels needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,312.

I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official OASIS report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)