2014 FORD FLEX Complaints

The vehicle was repaired under recall 20V-072. This was for the rear suspension toe link. The replacement rear suspension toe link on the right side has cracked. This was discovered when the right rear wheel was removed for tire replacement. I have a photo of the failed toe link part.

The contact owns a 2014 Ford Flex. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it remained. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 104,000.

This vehicle has been on the recall list since Feb of 2020, every ,it was taken to Tamiami Ford Inc., in Naples Fl. about 4 or 5 times since I was notified by Car Fax a couple years ago and they always say the same thing " We dont gave the part ". So what is a customer supposed to do? But when I pay them for servicing the vehicle there are no problems having the Part.

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a tow lot then towed to an insurance lot where it was awaiting diagnosis. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2014 Ford Flex. The contact stated while driving at various speeds and making turns, the steering wheel was difficult to maneuver. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure and stated that the steering angle sensor and power steering sensor module needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found NHTSA Campaign Number: 15V340000 (Steering) however, the year, make, and model was not included in the recall. The contact stated that the recall was related to her vehicle failure. The dealer was not contacted. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 122,000.

Driver side door locks are malfunctioning. the system says the door is open when it is securely closed. The system won’t turn off interior lights which drains the battery. It also won’t allow locks to lock thinking the door is ajar. There are recalls for this issue on other Ford SUV’s but not for the Flex.

On two occasions over the past 2 weeks the power steering has failed while my daughter was driving the car. She said was able to safely "force" the car to the side of the road at which time she turned the car off. Upon restarting the car the warning was gone and the power steering worked again. There was no warning that this was going to happen and luckily she was on a straight portion of road. She commented that had she been on a curved road she would not have been able to negotiate the turn. She has stated that the dash indicated that the power steering assist warning light illuminated after or about the same time as it failed each time and then cleared once the ignition was turned off and then back on. We researched this and it appears to be the same issue indicated in NHTSA campaign number 15v340000 (steering).

My car thinks passenger door is constantly open. And my car alarm goes off sporadically all hours of day and night. Rain sleet or snow even hot weather.

The Driver Door Ajar light comes on even when the door has been closed. It takes a few times of closing the door hard before the light goes off. The alert means the interior lights stay on and it keeps alerting me that I'm not in Park. If I can't get the alert light to go off, this would be a hazard to driving, especially at night.

THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT PARTS WERE NOT BEING MADE AVAILABLE BY THE MANUFACTURER TO REMEDY THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.