2013 FORD FLEX Complaints

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the power steering assist fault and service advance track warning lights illuminated. The vehicle was taken to the dealer and diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 182,000.

Ever since I purchased this vehicle, the power steering would stop working, warning lights: power train and another one would appear after it happens. I would shut my vehicle off and restart it, which would clear the issue and I would have no problems. This has happened several times, sometimes 2-3 times a week. However, two weeks ago, the power steering stopped altogether working and will not clear, even with restarting the vehicle.

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.

The front passenger door is showing that the door is NOT closed when I close it. Later as the car sits in my driveway, the alarm goes on. I believe the door is unlatching and therefore dangerous if this occurs when I'm driving. The dealership looked at it and states that the latch assembly needs to be replaced. However, I do remember a past recall for this same issue. If this door were to unlatch while driving this could be fatal. I believe this needs to be repaired by the dealership.

The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start-up occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the fuel inlet needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 103,000.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 30 MPH, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 183,000.

My 2013 Ford Flex had the same issues as many that have been recalled. Ford states that the vehicle is not covered under the recall. My electronic power steering assist is no longer working and the service traction control is on. This has been reported from many other Ford Flex owners but it seems like ford is trying to skimp on by with this by saying it’s not covered. All Ford Flex’s 2013 year model should be recalled to replace / inspect the power steering rack assembly

The contact owns a 2013 Ford Flex. The contact stated while driving 35 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assists warning light was illuminated. The contact was able to park on the side of the road and waited 30 minutes before restarting the vehicle and driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gear module to be replaced. The vehicle was not repaired. The contact stated she had experienced the failure two additional times. The contact towed the vehicle to two different independent mechanics and was informed that the steering gear module needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

The contact owns a 2013 Ford Flex. The contact stated that while driving at 15 MPH, the power steering assist failed as the power steering assist warning message appeared on the instrument panel. The contact was able to restart the vehicle; however, the failure occurred again soon after the restart. The contact then called her husband who used excessive force to drive the vehicle back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 237,000.