2014 FORD FLEX Complaints

I TOOK MY FORD FLEX IN FOR A RECALL FOR THE REAR TOE LINKS ON 1/6/21 AT 55,000 MILES SINCE THE RECALL WAS OPEN FOR MY CAR. EVEN THOUGH I WAS NOT EXPERIENCING ANY ISSUES. WHILE DRIVING MY CAR ON MAY 1, THE REAR WOULD SWAY ON ME AND I DIDN'T FEEL SAFE. I HAD THE CAR TOWED TO THE SAME DEALERSHIP THAT DID THE RECALL AND THEY FOUND THAT THE TOE LINKS WERE FAULTY. THAT HAD JUST BEEN REPLACED DUE TO THE RECALL. NOT SURE IF THE REPLACEMENT PARTS FOR THE RECALL ARE FAILING FOR EVERYONE.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD REACH OUT TO THE LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

FORD NOTIFIED MY IN MARCH OF 2020 OF AN OPEN RECALL ON THE REAR SUSPENSION TOE LINK, AND THAT I SHOULD SCHEDULE AN APPOINTMENT WITH SERVICE TO HAVE THIS TAKEN CARE OF. I TOOK THE CAR INTO THE DEALER (FUTURE FORD IN SACRAMENTO, CA) IN JULY OF 2020 AND THEY SAID THEY DIDN'T HAVE THE PARTS YET AND TO TRY BACK IN Q3. I RECEIVED A SECOND LETTER IN OCTOBER OF 2020, AGAIN STATING TO SCHEDULE SERVICE TO HAVE THE RECALL WORK PERFORMED AND WAS TOLD THEY STILL DID NOT HAVE THE PARTS. I CALLED AGAIN IN DECEMBER OF 2020 AND AGAIN IN FEBRUARY OF 2021, AND AGAIN IN MARCH OF 2021 AND THEN WAS TOLD TO CALL BACK IN APRIL. I CALLED LAST WEEK AND WAS TOLD THAT THE PARTS ARE STILL NOT AVAILABLE AND THAT THERE WAS A NATIONAL BACKORDER. AFTER CALLING SEVERAL DEALERSHIPS IN MY AREA, INCLUDING ONES THAT WERE HOURS AWAY (I WAS WILLING TO TAKE THE CAR THERE TO GET IT FIXED), I WAS TOLD THERE ARE NO PARTS ANYWHERE. I AM MOVING ACROSS THE COUNTRY (2500 MILES) AND AM WORRIED THIS PART WILL FAIL (AS DETAILED IN THE RECALL NOTICE) AND HAVE ALSO HAD TO REPLACE TWO REAR TIRES BECAUSE THEY ARE WEARING IMPROPERLY, I BELIEVE DUE TO THIS ISSUE. THE CAR IS ALSO LOUDER THAN BEFORE AND I BELIEVE THIS IS RELATED TO THE TOE LINK ISSUE AS WELL. I WAS TOLD EACH TIME I CALLED THAT MY VIN IS A "MUST REPAIR" RATHER THAN JUST HAVING IT INSPECTED TO SEE IF IT IS DAMAGED OR NOT. HOW CAN FORD ALLOW THIS TO HAPPEN FOR THE LAST YEAR+ AT THIS POINT? THIS SEEMS UNREASONABLE AND COSTLY TO ME AS I AM GOING TO KEEP WEARING MY TIRES IMPROPERLY BECAUSE OF THIS ISSUE. PICTURES OF THE UNEVEN WEAR ON THE REAR TIRES ARE ATTACHED.

VEHICLE CRANKS BUT WON'T START. CODE READER READS P0627 FUEL PUMP CONTROL CIRCUIT OPEN. THE VEHICLE WAS IN MOTION AND THEN STOPPED. I HAD MY TANK ALMOST FULL.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH ON A MOUNTAIN PATH WITH SNOW ON THE GROUND AT SPEEDS OF APPROXIMATELY 45 MPH, AN AUDIBLE ALARM ACTIVATED AND THE MESSAGE POWER STEERING LOST DISPLAYED BEFORE THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WRIGHT FORD LOCATED AT 1835 S HWY 97, REDMOND, OR 97756 WHO DIAGNOSED THAT THE POWER STEERING MODULE WAS DEFECTIVE AND THE STEERING RACK NEEDED TO BE REPLACED. IN ADDITION, IT WAS ALSO DETERMINED THAT THE CHASSIS BOLTS HAD RUSTED ON THE VEHICLE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT'S WIFE WAS ATTEMPTING TO START THE VEHICLE HOWEVER, THE STEERING WHEEL CEASED. THE STEERING ASSIST FAULT LIGHT ILLUMINATED ALONG WITH ANOTHER UNKNOWN WARNING LIGHT. THE CONTACT WAS ABLE TO START THE VEHICLE AND THE VEHICLE WAS DRIVEN TO FORD OF DALTON (925 SHUGART RD, DALTON, GA 30720) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 54,000.

MY "FUEL PUMP MODULE" ON MY NON ECO BOOST 3.5 SUDDENLY STOPPED FUNCTIONING. THE SAME MODULE WAS RECALLED ON THE ECO BOOST 3.5 ENGINE. I HAD JUST DRIVEN 800 PLUS MILES IN TWO DAYS AND THE ENGINE WORKED PERFECTLY. TWO DAYS LATER, IT WOULD NOT START, WHILE PARKED IN THE DRIVEWAY. A DAY LATER IT STARTED. A DAY AFTER THAT IT WOULD NOT START, AGAIN WHILE PARKED. I GOOGLED THE PROBLEM AND REPLACED THE PART, AND IT HAS WORKED PERFECTLY EVER SINCE. IT WOULD HAVE BEEN A REAL ISSUE IF IT HAD FAILED WHILE DRIVING THROUGH WEST TEXAS DURING THE SUB ZERO FREEZING TEMPS.

SAME ISSUE AS RECALL 16S46 WITH FAULTY TURBO OIL SUPPLY LINE LEAKING. FORD COVERS MFG YEARS 2016-2017, BUT IS DENYING COVERAGE FOR THE SUBJECT 2014.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND WAS ASSOCIATED WITH THE VIN. HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD EXPERIENCED A FAILURE WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE REAR TIRES BELIEVED TO BE WORN OUT FROM THE SUSPENSION. NO WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT HE HAD TO CHANGE OUT THE REAR TIRES EVERY 4 MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE REAR SUSPENSION AND INFORMED THE CONTACT THAT THE REAR SUSPENSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. CLONINGER FORD (511 JAKE ALEXANDER BLVD S, SALISBURY, NC 28147 (704) 802-1388) WAS CONTACTED AND INFORMED THAT NO PARTS WERE AVAILABLE TO DUE THE REPAIR. VIN TOOLS CONFIRMED PARTS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

ELECTRIC POWER STEERING KEEPS GOING OUT RANDOMLY. DANGEROUS!!! I NOTICE THAT THERE IS A RECALL ON THIS ISSUE UP TO 2013 FORD FLEX MODELS. MINE IS A 2014. NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT! HAPPENS MOSTLY AT STARTUP BUT HAS HAPPENED WHEN MOVING AS WELL! THIS IS VERY UNSAFE AND FORD WILL NOT TAKE ANY OWNERSHIP.