2012 FORD FOCUS Complaints

I received a recall dated June 2023 about my transmission. It is the first one I have ever received. I had it towed to Stanley Ford McGregor and service said that there wasn't anything wrong. I was told I need to pay them $165 for a recall review???? I don't feel safe driving it as it slips, bucks, jerks, shudders, delay when shifting as well as having difficulty in changing gears causing many "almost accidents." I just found out Ford settled on 2020 judgement and a 2022 judgement. I had no idea. It is plagued with numerous problems and safety concerns. I have written a letter to the General Manager, Mike F at Stanley Ford McGregor as well as sent copies to Jim Farley, CEO of Ford and FMC Customer Relationship Center. I asked them to get back with me as I will NOT pay that $165 and drive an unsafe car that I don't want to put my 1 yr old grandson at risk as well.

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission was shifting erratically. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission clutch and shift motor had failed. Additionally, the clutch fork was stuck. The contact was informed that the transmission clutch, shift motor, and clutch fork needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 109,301.

The contact owns a 2012 Ford Focus. The contact stated while driving approximately 50 MPH, the transmission was slipping, and the vehicle was shaking abnormally. The contact depressed the horn however, the horn was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 123,000.

The contact's mother-in-law owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond when shifting into reverse (R) and would shudder when depressing the accelerator pedal. The engine revved to 5,000 RPMS, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where the transmission clutch actuator was replaced. Additionally, the contact stated that the vehicle was experiencing inaccurate fuel gauge reading. The contact stated while driving approximately 45 MPH, the vehicle lunged forward, lost motive power and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was taken to the dealer, where the PCM was reprogrammed; however, the failure recurred. The contact stated that he noticed that the vehicle was experiencing excessive fuel consumption. The contact stated that he noticed fuel leaking onto the ground. The vehicle was taken to the local Pep Boys, where it was diagnosed that the fuel tank was deformed and overfilled. The contact stated that NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) had previously been completed on the vehicle; however, the vehicle was not experiencing the failure at the time. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 56,000.

The contact owns a 2012 Ford Focus. The contact stated while driving 30 MPH, the transmission shifted erratically. The contact stated that the transmission was shifting rough between gears. The transmission warning light was illuminated. The vehicle was taken to the dealer and diagnosed with PCM and TCM failures. The vehicle was repaired, but the failure reoccurred four additional times. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed; however, no assistance was provided. The failure mileage was 38,600.

I went to Ramsey Ford Dealer in Rising Sun, Maryland for tire rotation on 7/22/21 with 125,803 mileage. They told me that I needed new lug nuts because the old lug nuts were swollen. I bought 20 lug nuts @ $6.38 each totalling $127.60. I am going for 4 new tires to Walmart Auto tomorrow 9/19/23 and the mileage is 143,619 and I told them that all my lug nuts were swollen because I rotated the tires myself last year and I had to hammer a 19mm socket on each lug nut to remove them. Walmart told me that the lug nuts were going to cost over $5.50 each. The 20 lug nuts are going to cost me over $110. That's if the mechanic does not charge more for hammering them or drilling them off. It is what it is! I figured I would reporr it. I do have a hammer and sockets in my trunck if I get a flat tire. But I have seen on tge internet hundreds of people getting stranded on the highway.

The contact owns a 2012 Ford Focus. The contact stated while driving at various speed, the engine revved up; however, the vehicle failed to respond upon depressing the accelerator pedal and the vehicle shuddered. Additionally, the transmission failed to shift into the intended gear. The contact was able to veer to the side of the road. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to the dealer, where the transmission control module (TCM) was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2012 Ford Focus. The contact stated while driving 40 MPH, the vehicle failed to shift gear as designed. The transmission warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM), resulting in damage to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 119,000.

The contact owns a 2012 Ford Focus. The contact stated that on two separate occasions, the power steering assist failed with the "Service Power Steering Now" message displayed. The contact's husband used excessive force to drive the vehicle to a dealer where he was informed that the steering rack needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 52,000.

Transmition control module on my 2012 ford focus sel Broke on a road trip leaving me with 1,3,5 gear only , and online it says this is a common issue considering you NEED a transmission to drive I feel this should be something that gets a recall