2015 FORD FOCUS Complaints

The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle had the message "Starting Fault System" displayed on the instrument panel. The contact stated that the instrument panel had completely failed. The contact stated that while at a stop sign, the vehicle stalled in the middle of the intersection, and had to be manually pushed into a parking lot. After several attempts, the vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 156,970.

1.Clutch shudders and hesitates on acceleration 2. safe driving requires non hesitation when accelerating 3. yes the dealer confirmed 4. Dealership has inspected, recommends replacement of clutch on automatic transmission at 27,000 miles 5. no warnings indicated, car has been regularly serviced by the dealership From what I am reading, this is a common problem and a design flaw per the dealership

The contact owns a 2015 Ford Focus. The contact stated that there was hesitation or lagging while attempting to accelerate at various speeds. The vehicle was taken to the dealer where it was diagnosed that the clutch had failed. The clutch was replaced; however, the failure persisted. The vehicle was returned to the dealer but was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 92,000.

The contact owns a 2015 Ford Focus. The contact stated that upon entering an intersection with a green light, the contact crashed into another oncoming vehicle at approximately 30 MPH. The air bags did not deploy upon impact. No medical attention was rendered at the scene of the accident. The contact later sought medical attention from a doctor and received an MRI scan for both shoulders. The contact received cortisone shots for pain in both shoulders and sought physical therapy treatment for both shoulders. The other driver did not report any injuries. A police report was filed. The vehicle was initially towed to an independent mechanic where it was later placed in the possession of the contact's insurance company. Both the dealer and the manufacturer were notified of the failure; the contact was given a case number by the manufacturer. The vehicle was destroyed as a result of the accident. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle and shifting to drive(D), the vehicle jerked and vibrated. Eventually, the transmission failed, and the vehicle would not drive forward. The vehicle was towed to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The transmission clutch was replaced but the vehicle continued to jerk and vibrate while driving. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission clutch was failing again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.

What happened? I purchased a 2015 Ford Focus from Carvana in November 2022 with about 70,000 miles on it. Since then, the vehicle has experienced numerous and severe mechanical failures. The engine mount and transmission mount have both failed and required replacement. Additionally, the rotors, Transmission Control Module (TCM), and clutch have all needed to be replaced, with the clutch failing five times throughout the car's history. Despite extensive repairs costing upwards of $7,000, the issues persist. Most Recently,The vehicle was subsequently towed to a Ford dealership after replacing the clutch for the 6th time in vehicle history. What component or system failed or malfunctioned, and is it available for inspection upon request? The components that failed include the engine mount, transmission mount, rotors, Transmission Control Module (TCM), clutch, and evap purge system. These components are available for inspection upon request. How was your safety or the safety of others put at risk? The frequent mechanical failures and replacements, particularly of critical components like the TCM and clutch, have compromised the reliability and safety of the vehicle, posing a significant risk during operation. The vehicle's tendency to stall while driving or idling increases the risk of accidents, potentially leading to rear-end or T-bone collisions. Yes, the problems have been confirmed and addressed by both a dealer and independent service centers. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by independent service centers and possibly by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no check engine lights or warning lights prior to the failures. The issues began appearing shortly after the purchase in November 2022.

The contact owns a 2015 Ford Focus. The contact stated while driving 40 MPH, the transmission unintendedly shifted in to neutral(N). The check engine warning was illuminated. The vehicle was taken to the dealer where it was diagnosed transmission clutch failure and the fuel pressure sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 94,946.

The contact owns a 2015 Ford Focus. The contact stated while driving at 75 MPH with the cruise control engaged, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who was unable to assist. The vehicle was towed to another independent mechanic who stated that the transmission belt had caused of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 160,000.

The contact owns a 2015 Ford Focus. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The battery and low oil pressure warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 92,000.

The contact owns a 2015 Ford Focus. The contact stated while driving 20-25 MPH, the vehicle was shuddering abnormally. There was no warning light illuminated. The vehicle was taken to the dealer, where the contact was informed that no defect was found; however, the failure recurred increasingly. The vehicle was taken to another dealer, Mace Ford (4501 S US Hwy 41, Terre Haute, IN 47802), where the TCM was replaced; however, the failure persisted. The dealer diagnosed the vehicle with transmission clutch shudder and determined that the transmission clutch needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 19N08 because the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.