2015 FORD FOCUS Complaints

The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the vehicle hesitated while attempting to accelerate and then stalled and lost motive power. No warning light was illuminated. The contact replaced the battery and drove back to the residence; however, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The mechanic determined that the TCM needed to be replaced; however, the following day the contact was notified by the dealer that the clutch plate bearing and not the TCM that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 96,731.

The contact's daughter owns a 2015 Ford Focus. The contact's daughter received notification of Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension); however, the dealer declined to perform the repair. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle was vibrating and failed to accelerate as needed. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the clutch needed to be replaced. The dealer was made aware of the failure but confirmed that the Customer Satisfaction Program had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.

This car was previously recalled for issues with the clutch. After “repairing” the clutch the issue has returned. Dealer refuses to pay for repairs as the repair warranty has “expired”

I’ve been having issues with my automatic clutch transmission since I’ve bought this vehicle. There has been numerous repairs done but the company tells me they aren’t responsive on covering another. It causes the car to jerk when accelerating aggressively and has almost caused a wreck. It has been confirmed by the dealership. No warning signs with this. First started to appear a few months after buying the vehicle and then upon repair the issue would return I few months after the fact and the dealership would not help.

The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle started jerking. The contact then stated that on several occasions the vehicle failed to shift into reverse(R). The check engine warning light was illuminated. The vehicle was taken to the dealer where it remained and was diagnosed and determined that the clutch had failed and needed to be replaced. The vehicle had not yet been repaired. The contact was informed by the dealer of the NHTSA Campaign Number: 18V169000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and informed the contact there would be a fee for the repair. No further assistance was provided. The failure mileage was approximately 100,000.

The transmission is known to be defective on this type of car, causing the clutch and TCM to need to be replaced every couple of years. Just this past week my clutch went out while I was merging onto a crazy highway, 485, in NC and I was unable to accelerate for a long time. I was able to get home but the clutch slipped another two times within a 10 minute period.

The contact owns a 2015 Ford Focus. The contact stated while driving 75 MPH, the vehicle unintendedly shifted from 1st gear to neutral(N) and stalled. The check engine warning light illuminated, and the message "Transmission Service Required" was displayed. The contact was able to veer to the side of the road. The contact stated that she shifted into park(P), and then shifted into drive (D), and the vehicle responded as needed. The contact was able to continue driving. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The vehicle was taken to the dealer, where it was diagnosed that the transmission friction clutch pack and module had failed, and that the failure was related to an unknown Customer Satisfaction Program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.

ALL OF THE PROBLEMS ASSOCIATED WITH Campaign/NHTSA#18S32/18V735 (Issue Date 2018-10-22) OCCURRED AGAIN WITH 5 TEENAGERS IN THE CAR, SOUTHBOUND ON I-65 BETWEEN OHIO AND FLORIDA, CAUSING THE CAR TO COME TO A COMPLETE STOP! THIS KNOWN PROBLEM/FORD RECALL SYSTEMS FAILURE REPEATED JUST 3 YEARS AFTER REMEDIATION/RECALL, STRANDING 5 TEENAGERS ON THE TENNESSEE-ALABAMA LINE FOR 2 DAYS AND THEN REQUIRING AN EXPENSIVE TOW TO FLORIDA (FOR VACATION) AND THEN AGAIN HOME (BECAUSE IT WAS NOT CORRECTLY DIAGNOSED AT THE FORD SERVICE CENTER IN FLORIDA)! THE FORD DEALERSHIPS/SERVICE CENTERS IN Panama City, FL STATED THERE WAS A COMPUTER PROBLEM WHICH COULDN'T BE FIXED THERE FOR OVER TWO WEEKS, SO THE CAR WAS TOWED TO OHIO. HERE, THE FORD SERVICE CENTER IN WCH, OHIO ([XXX}) DIAGNOSED THE PROBLEM AS REQUIRING REPLACEMENT PARTS AND LABOR FOR: " FUEL PUMP, O-RING, NEW FUEL TANK AND VAPOR TUBE/PURGE VALVE ON ENGINE FOR 'STUCK OPEN VALVES' 'NOT PULLING FUEL' AND COLLAPSE OF THE FUEL TANK ITSELF.' $1248.47 P/L + TAXES + TOWING X2 + $150 DIAGNOSTIC EVAL. THIS IS EXACTLY THE SAME SCENARIO AS THE OCTOBER 2018 FUEL TANK DEFORMATION RECALL Campaign/NHTSA#18S32/18V735. THIS CAR HAD THE REQUIRED RECALL PERFORMED IN MARCH 2020 AT LEBANON FORD ([XXX]) IN LEBANON, OHIO, BUT JUST 3 YEARS LATER, THE ENTIRE SYSTEM FAILED AGAIN, PUTTING 5 TEENAGERS AT GRAVE RISK (WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70MPH)--TWO OF WHOM WERE MY DAUGHTERS! I WOULD LIKE THIS SYSTEM RE-EVALUATED AND A NEW RECALL/REMEDIATION ISSUED IMMEDIATELY TO PROTECT PASSENGERS/FORD DRIVERS/OTHERS ON THE ROAD WITH THIS PROBLEMATIC CAR MODEL/YEAR! “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

The contact owns a 2015 Ford Focus. The contact stated that while at a red traffic light and depressing the brake pedal, the vehicle inadvertently rolled backwards. The contact stated that she was able to bring the vehicle to a complete stop by releasing and depressing the brake pedal. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch assembly. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.

The contact owns a 2015 Ford Focus. The contact stated while driving 35 MPH on the highway, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with clutch failure. The vehicle was not repaired. The contact stated that the transmission and clutch had previously been replaced twice by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000.