2014 FORD FOCUS Complaints

The contact owns a 2014 Ford Focus. The contact stated that while his daughter was accelerating from a stop, the vehicle vibrated, lost motive power, and the RPM briefly became elevated before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission assembly, related to Customer Satisfaction Program: 19N08 (Power Train), but the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 134,000.

The transmission has completely failed multiple times causing us to have to push the car out of lanes of traffic because the car would not move forwards or backwards. The transmission would slip during acceleration even after clutch cleaning and fluid flush. There were no warnings, lamps, or messages. Its very clear that there is an issue with these cars as everyone appears to have the same TCM issues.

tHIS VEHICLE HAS BEEN REPAIRED FOR THE SAME ISSUE 3 TIMES AND STILL DOING THE SAME THING. SO OBVIOUSLY NOT PROPERLY REPAIRED, AND FORD HAS CLOSED THIS RECALL ON IT. I CALLED OVER THE CONCERN THAT IT IS STILL NOT PROPERLY REPAIRED AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT. THEY OFFER NO HELP OR SOLUTIONS OTHER THAN, TOO BAD IT ISN'T REPAIRED PROPERSLY BUT IF I WANT IT REPAIRED IT WILL HAVE TO PAY. THIS IS A CONCERN THAT THEY CANNOT REPAIR IT PROPERLY AND STILL CLOSE THE RECALL.

Hello, We are writing in regards to Ford Motor Company’s inability to resolve their (Automatic) Transmission Control Module issue, as noted in TSB-16-0129, in a timely and reasonable manner. Our 2014 Ford Focus (with 47,000 miles, and we are the only owner) stalled, without warning, in a busy intersection while we were traveling out of state to a major suburb of Chicago. This stall almost caused a major accident, and we had an 18-month-old child in the vehicle. We had it towed to the closest Ford Dealer (Buss Ford in McHenry, Illinois). We have this part escalated with Ford, however Ford and the dealership have no timeline on when the part will arrive. We believe the part to be AE8Z7Z369F. We called a local Wisconsin Ford Dealer to see if they had the part. They stated that there were about 27,000 of these parts on backorder, and it could take more than 3 months to resolve. Our car is out of state, with no timeline of a repair due to Fords inability to get the part, so we cannot even plan when we can pick it up, and we are down a car. The dealer is out of loaner cars, and they are maxed out of the rental cars. We are on a wait list that is 12 people long. We called Ford customer service to request Ford to provide a rental car until the vehicle is fixed, however they are unwilling to do so. Ford sold a defective transmission (this is not the only issue with this transmission) and is not providing a reasonable timeline to get the part fixed, and they even knew of these issues. In addition, they are not providing customers with a rental car or loner car during this unknown time period. I am asking that you require Ford to provide loaner or rental cars free of charge until these vehicles can be fixed, not only for our family, but the 27,000 families that are out there waiting for this part. TSB-16-0129 https://static.nhtsa.gov/odi/tsbs/2016/MC-10109047-9999.pdf

The contact owns a 2014 Ford Focus. The contact stated while stopped at a stop light, the contact attempted to accelerate, and the vehicle lunged forward with the check engine warning light illuminated. The contact stated that the vehicle started jerking. The contact stated that the vehicle accelerated and then started operating normally. The vehicle was taken to the dealer and the dealer stated that the transmission might have failed; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 50,000.

There are 2 recalls listed for my vehicle, 1) the Transmission Control Module, and 2) the Transmission Clutch Shudder. I had brought my car in to the dealership a couple of years ago to ask about the two issues/recalls listed, as my transmission was overheating and I was unable to accelerate, and the engine shuttered when shifting between 1st and 3rd gear, and was told that the Transmission Clutch Shudder recall had expired and the active recall, the Transmission Control Module, could not be repaired due to parts being on backorder, and I was told that the parts for that specific recall were not longer being made. The clutch recall lasted for 7 years and/or to 100k miles, whichever came first. My car is under 100k, and I had gotten the car in 2017, but it is a 2014 model so that recall cannot be covered by the dealership. I have been informed, though, that the Clutch issue directly correlates to the function of the TCM (transmission), so without that issue being resolved, the TCM will continue to have issues. I understand that the warranty has expired for one recall, but since it directly correlates to the function of the other recall, it doesn't make sense to have one expire before the other. Without it resolved, my transmission runs the risk of overheating again, and in previous instances I have had to pull over on highways, on roads where there were no safe places to pull off, and delayed other drivers due to the cars inability to accelerate properly, which has occurred at stop signs and at traffic lights which poses a risk to my safety and others. The dealership has informed me that the issue is in relation to the two recalls, but again with one expired I am expected to cover it even though the issue lies with Ford.

Error p2196 and p1450 issue with PCM, EVAP and bank 1 sensor know issues and recalls on same year make and model st I have an se having same problem

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked. The vehicle was taken to the dealer; however, the vehicle was diagnosed or repaired. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer was not made aware of the failure. The failure mileage was unknown.

Oil cooler failed forcing engine oil in cooling system. ECU did not indicate any overheat, low oil pressure or check engine light. By the time the vehicle was parked and shut off no oil was left in the oil pan. Oil/coolant covered the passenger wheel well and tire/rim. Probably a good idea to have a bigger OEM oil cooler rather than using coolant to cool the engine oil. Oil cooler failure was confirmed by ASE certified mechanics. Oil/coolant could possibly cause loss of traction, overheat condition and total engine failure with no oil providing lubricant to internal components and the turbo. Total repair costs are $1200 for a part that is $100 or $250 in the aftermarket world. Repair cost could have been much higher if vehicle would have been running any longer.

12-18 ford focus equipped with 2.0 GDI or 2.0 GTDI equipped with purge valve, failing causing gas tank deformation