2016 FORD FOCUS Complaints

Vehicle suffered sudden loss of power. No warning lights initially but engine sounded odd at idle. Was able to return home with vehicle as happened nearby. Nothing obvious wrong upon visual inspection but vehicle was undrivable except at slow speed. Eventually check engine light came on while vehicle parked. Made appointment at local dealership. Check oil light also came on in route to dealership. If this had happened on highway would have put me in an unsafe situation. After some research turns out this is a known problem for the 1.0 Ecoboost engine. The oil pump belt fails and shreds clogging up the internals of the engine. In my conversations with Ford they admit it is a known problem but have not taken any steps to support vehicle owners as most failures have occurred outside the warranty. In my case at about 61,000 miles. Also learned direct from Ford that the engine replacement is currently on back order for over 500 customers. Obviously there is a problem as this number does not even include orders they have fulfilled. My car has been sitting at dealership now for 5 weeks waiting on an engine with no end in sight. This was not a spare vehicle so I had no choice but to purchase another used vehicle which has added significant cost to me for Ford's failure. Again, I was fortunate this did not happen on the highway but I bet others were not so fortunate.

The contact owns a 2016 Ford Focus. The contact stated that on numerous occasions while the accelerator pedal was depressed, the RPM’s increased at rapid pace however, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the TCM had failed and needed to be replaced. The contact was then informed by the mechanic that the vehicle was included in Customer Satisfaction Program: 14M02. The vehicle was not repaired. An undisclosed dealer was notified of the failure however, an appointment was unavailable until 2024. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall nor the Customer Satisfaction Program: 14M02 then advised to contact the NHTSA Hotline. The failure mileage was approximately 104,500.

At sixty four thousand miles the clutch began to slip, eventually started smelling and smoking. The clutch pedal gave out and there was no power, which led to pulling over on the highway to get a tow.

The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened independently while driving and while the vehicle was parked. The contact stated that the failure occurred on several occasions. The contact related the failure to NHTSA Campaign Number: 16V698000 (Latches/Locks/Linkages, Structure). Additionally, the contact stated while driving 60 MPH and depressing the accelerator pedal, the engine revved to 4,000 but the vehicle failed to accelerate. Additionally, the transmission was slipping. The contact stated that the failure recurred increasingly, and the vehicle was downshifting unexpectedly while driving, nearly causing a crash. The contact stated that the vehicle hesitated to respond while shifting into reverse (R), and while shifting into drive (D). There was no warming light illuminated. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to immediately start up after refueling. There was no warning light illuminated. The contact also stated that the vehicle stalled without warning while driving at various speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled to have the vehicle serviced. The contact was later informed by the dealer that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 20 MPH and depressing accelerator pedal, the vehicle failed to exceed 20 MPH. Additionally, the contact stated that the transmission was slipping, and the vehicle jerked upon depressing the accelerator pedal. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse(R). The vehicle was taken to the dealer, where it was diagnosed that the failure could be related to the TCM. The dealer informed the contact that if the failure persisted after replacing the TCM, the transmission would need to be replaced. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 142,000.

The contact owns a 2016 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was an excessive vacuum in the fuel system. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 107,000.

The automatic transmission/TCM in my vehicle failed and the vehicle experiences clutch shudder It is available for inspection upon request. When I was trying to accelerate the car it began to jerk and was struggling to move while on the road putting me and others in danger until I was able to pull over. The problem with the TCM has been confirmed by a Ford dealer and although there has been a customer satisfaction program that was issued by Ford Motor Company they have yet to properly address the issue only providing a warranty extension on both the TCM and clutch shudder issues. The issues I had prior to failure were slow acceleration but high rpm as I pressed on gas.

The contact owns a 2016 Ford Focus. The contact stated that while driving at various speed, the vehicle hesitated upon depression of the accelerator pedal. The contact also stated that the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where a code reader determined that the transmission shift solenoid was stuck and needed to be replaced. Upon investigation, the contact linked an unknown recall to failure; however, the local dealer and the manufacturer informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 88,410.

The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH, the vehicle jerked with the "Transmission Fault" message displayed. The vehicle was diagnosed, and the diagnosis was that the transmission had malfunctioned, and the transmission sensor was reprogrammed. The vehicle was taken to an independent mechanic, but no failure was found. The contact stated that the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the transmission had failed. The transmission module was reprogrammed but the failure reoccurred. The vehicle was taken to an independent mechanic, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 60,000.