2018 FORD FOCUS Complaints

The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.

The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.

The contact owns a 2018 Ford Focus. The contact stated while driving 10 MPH, the low oil pressure warning light illuminated on the instrument panel, and the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump belt tensioner. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 74,000.

My car had a loss of motive power and the engine light and oil light came on. Checked the oil level, it was good, the light remained on. It also ran rough, had it towed to Future Ford shop. The diagnosis has been confirmed by Future Ford repair shop in Fresno, CA. that the recall for the oil pump is what is wrong with it. They said the engine has to be replaced. This will be the second engine replacement. I HAVE A CASE # [XXX]. MY REASON FOR CONTACTING YOU IS I NEED A LOANER CAR UNTIL FORD REPAIRS IT IN THE 2nd QUARTER. I JUST STARTED A NEW JOB 3 DAYS AGO AND I NEED A CAR. I CAN NOT AFFORD A RENTAL. PLEASE AUTHORIZE THE DEALER TO GIVE ME A LOANER CAR!!!!! I AM DESPERATELY BEGGING YOU FOR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine and catalytic converter needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.

I am writing to urgently submit a formal complaint regarding a critical safety issue with my Ford Focus, VIN: [XXX] , and Ford's alarming failure to promptly notify owners about the defect described in Safety Recall 23S64. On [XXX], I experienced a terrifying incident while driving on the highway when my car suffered a sudden loss of power braking, resulting in a near miss accident and inflicting emotional distress. I towed the vehicle to a Ford dealer for assessment, where it was determined that the engine had failed and required a full replacement. After doing research myself, I found that my car is among those affected by Safety Recall 23S64, a fact of which I was completely unaware until after the incident. According to Ford's own communication to US dealers, new or in-stock vehicles under this recall are not to be demonstrated or delivered until repair instructions are provided, and customer notifications are to be issued only after repair instructions and parts ordering information are made available to dealers. At the moment, I have yet to receive any such notification or communication from Ford, despite my vehicle being directly impacted by the defect outlined therein. Furthermore, Ford expects me to shoulder the financial burden of the necessary repairs upfront, with the promise of reimbursement once the full FSA bulletin is released, a process that may extend until June. I am lucky this situation was a near miss, however, for others this might be a life threatening experience. If Ford does not take immediate action to remedy those who have been affected early on in the recall, I will have to seek legal action for Ford's negligence, seeking compensation for material costs associated with the repair of my vehicle, as well as recompense for lost wages due to lack of transportation, the cost of a rental vehicle, and the significant emotional distress I experienced during this harrowing experience. Thank you for your urgent attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

Engine oil light came on. Lost my brakes . Upon inspection brake vacuum pump failed. And turbo failed from oil starvation. Problem found. oil pump screen blocked off with belt particles.

My 2018 Ford Focus has not been running correctly since about 30000 miles. As I accelerate, the car has trouble shifting into the next gear and will make a rattle noise that sounds like an object hitting against a fan blade. This makes it difficult to speed up on the freeway or accelerate correctly when I get a green light. I take it into the dealership regularly for an oil change and tune up but when I mentioned the issue they have told me they don't hear it and nothing is wrong.