2014 FORD FOCUS Complaints

The contact owns a 2014 Ford Focus. The contact stated while driving 40 MPH, the accelerator pedal was depressed and the vehicle began to shudder. The check engine warning light was illuminated. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module (TCM) had failed. The TCM was flushed. However, the failure persisted. The transmission specialist diagnosed that the module needed to be replaced. The contact referenced Ford Customer Satisfaction Program Number:14M02. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. A case was opened. The failure mileage was approximately 38,232.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed and became inoperable and felt loose. No warning lights were illuminated. The vehicle was then taken to the dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 41,004.

The canister purge valve is stuck open causing a vacuum inside the fuel tank. Fuel tank is currently deformed because of the vacuum. This issue has lead to a recall in other year models of the Ford Focus (2012 & 2017) but not the 2014 Ford Focus.

The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond and jerked. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch had failed and the failure was associated to an unknown recall. The vehicle was taken to the dealer who informed the contact that the recall repair could not be completed unless the transmission had completely failed. However, the failure persisted and caused the vehicle to roll backwards while driving uphill. The vehicle was taken to a second dealer, Hiawatha Ford (1812 Oregon St, Hiawatha, KS 66434), who informed the contact that the recall repair could not be performed as the recall had already expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 34,000.

The transmission continues to fail by losing power, jerking, gears slipping and the dual clutch shakes the car in low gear. The car has been in the Ford shop in Fayetteville, Ga on numerous occasions for the transmission. More than one time the shop said there was not any problem at all. We explained the car I’d unsafe because the transmission shutters and jerks. The car was also at Mcdonough Ford and they said the same thing - there is not any thing wrong with the car. Before the transmission issues Ford replaced the fuel tank and fuel injectors. Now, the transmission failed the car will not go into any gear.

The contact owns a 2014 Ford Focus. The contact stated that the check engine and transmission overheating warning lights were illuminated on the instrument panel. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced transmission failure; however, the contact was informed that it was okay to keep driving the vehicle. On another occasion while the contact was at a stop light, the vehicle would not accelerate. The contact stated that the vehicle lost motive power and stalled. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The dealer also stated that the VIN was not under recall. The manufacturer was contacted and the contact was informed that the vehicle was over the mileage for Extended Warranty Coverage. The failure mileage was 107,000.

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter intermittently failed to shift to the intended gear. The vehicle was taken to the dealer where it was diagnosed with a faulty automatic clutch. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 59,000. The VIN was unavailable.

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would independently downshift with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The manufacturer had been notified of the failure and referred to contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 107,000.

The contact owns a 2014 Ford Focus. The contact stated that while operating the vehicle, the transmission shifter failed to shift to park(P). The contact stated that the vehicle started to roll away. Upon inspection, it was discovered that the transmission shifter cable located under the hood had malfunctioned. The contact stated that a friend was able to manually shift the transmission to the park, preventing the vehicle from rolling away. The vehicle was later towed to the local dealer who confirmed that the shift cable bushing was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number. 22V413000 (Power Train). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 95,000. The VIN was not provided.

After the engine light had been on for about a day and before I remembered to get it looked at, an alarm indicating "transmission fault" suddenly came on when I was in the middle of an intersection and the car completely stopped moving and wouldn't accelerate. Other cars went around me, but I was stuck there until I was able to restart the engine and try again and pull over. If another driver had not been paying attention, it could have caused an accident. This occurred at a four way stop, but on a busier street it might have been worse. We were able to get it driving again after restarting, and the independent mechanic diagnosed it with multiple error codes from the transmission control module. They reset the error codes to get it out of second gear and advised us that the TCM would need to be replaced soon. When reaching out to multiple Ford dealers and customer support representatives, we were told that though the TCM issues were under extended warrenty the replacement TCM part are backordered and we were offered no guidance on when parts would arrive and were told others had been waiting for months, so we have no recourse to fix the faulty system and were offered no compensation or assistance in the meantime. It has so far been about 6 weeks since the incident and have no updates. As a family with one car, this leaves us unable to trust that our only vehicle and we have needed to rent cars at great expense for longer trips.