2018 FORD FOCUS Complaints

The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to start. Additionally, the contact stated that while driving at an undisclosed speed, the transmission failed to shift out of first gear. The vehicle was taken to the dealer, who replaced the TCM; however, the dealer informed the contact that the transmission needed to be replaced due to extreme internal damage. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.

At ~84k miles the vehicle lost the ability to shift into reverse gear. Upon reading about the issues with dual clutch transmission, swapped the actuator motors and some gears were restored but quickly lost all gears. Took to local transmission shop where they explained this is common issue with vehicle model. My options were to rebuild the transmission or replace the transmission, in either case costs would be approximately 50% of the vehicle's fair market value. Given other year model issues with the powertrain, this needs to be addressed by Ford and extend the same options given to purchasers of earlier year models. I was told the 2018 models had this issue "fixed", which led me to purchase the vehicle. Otherwise, great car but this is a design issue that there is no fix for.

The contact owns a 2018 Ford Fusion. The contact stated that she attempted to start the vehicle twice before the vehicle started as needed. After the vehicle started, the gear shifter was difficult to shift into the intended gear. The contact was able to shift to drive; however, while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 70,800.

The contact owns a 2018 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle stalled. The oil, battery, and check engine warning lights illuminated. The contact used an ODB scanner to diagnose the vehicle however, the contact was unable to retrieve a trouble code. The vehicle was towed to the local dealer where it was diagnosed that the oil pump had failed, and the turbo charger shattered, and pieces entered the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 87,000.

I was driving on the thruway when my car came on with a warning that I have never received before. Stating that my transmission was overheating and that I need to stop for five mins to let the transmission cool down. As soon as that light came on the car stopped moving and I could not get off the road. There was no indicator before that the transmission was even having issues of any kind. I could have died that day because of the car. I have only owned the car two years and this is the problems that this car has.

The contact owns a 2018 Ford Focus. The contact stated that after stopped, or while the vehicle was idling, upon acceleration, the vehicle hesitated. No warning lights were illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact then stated that while shifted in gear, she heard a grinding sound. The vehicle was then taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was then taken to AAMCO where it was placed on a diagnostic machine and produced undisclosed codes indicating a faulty transmission. The vehicle was then taken back to the dealer where the contact was informed that the vehicle could not be diagnosed until a failure had occurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 36,000.

Every time I start to accelerate from a stop. The transmission starts to stutter heavily and many times there were times the car would not accelerate causing the cars behind me to stop suddenly as to not hit me. Very dangerous as this is not normal which means something is wrong and one day it will just not accelerate at all and could cause a very bad accident. The next question asks date of the incident, it happened from the time I bought the vehicle three years ago to current. Ford says they are aware but no recall.

6 times (to date) - the car has needed repair for transmission issues and has been undriveable. The car's messaging system has displayed appropriate warnings, but the transmission issue has taken the car out of service all 6 times, at one time when parts were not available, for about a month. The Detroit Free Press has extensively reported on Ford's fraudulent conduct --- they knew about the transmission problems, but continued to sell the car without any disclosures.

Transmission went out when car overheated. First it would not go in reverse but then none of the gears work. Took to ford dealer advised the clutch was out then was told transmission needs to be replaced. Was getting error code p2837 and p287B.

The contact owns a 2018 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle failed to drive properly or as designed. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the clutch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.