2018 FORD FOCUS Complaints

The malfunctioned component Engine Oil Pump failed while driving on highway causing the vehicle to both overheat and stall all at once, causing the vehicle to stop running in the middle of a main highway forcing me and another pedestrian to push the car into a gas station, out of the way of oncoming traffic, Ford did send out a recall notice for the Failed Oil Pump in December 2025 the same month my vehicle broke down. The vehicle was inspected by a mechanics shop, Master Muffler & Brake repair shop in Wareham Ma. as well as Empire Ford of New Bedford, Master Muffler & Brake concluded that the Head Gasket had blown, and Empire Ford of New Bedford concluded the issue was due to a cracked engine block. Prior to any issue there had been no warning signs then once the 2018 Ford Focus began to stall an overheating warning light as well as the check engine light began to flash at the same exact time as the vehicle itself breaking down.

Loss of engine power, engine noise. I am submitting this complaint regarding Ford Motor Company’s handling of an active safety recall affecting my vehicle and its failure to complete recall-related repairs after directing me to a dealership for evaluation. I previously filed a complaint with NHTSA regarding this safety issue. Following that complaint, Ford Motor Company contacted me and instructed me to bring my vehicle to an authorized Ford dealership for recall inspection and repair. I complied fully and delivered my vehicle as directed. The vehicle remains at the dealership and has not been returned to me in a repaired or operable condition. After the vehicle was brought to the dealership, Ford Customer Service opened Case # [XXX]. I was advised in writing by a Ford representative that the matter would be escalated and that a supervisor would contact me on or about December 30, 2025. No supervisor ever contacted me. I waited almost two weeks beyond the promised date and followed up by email with no response. When I later contacted Ford Customer Service by phone, I was informed that my case had been closed. I was not notified in advance of the closure, was not provided any written explanation, and the promised supervisory review never occurred. At the time the case was closed, my vehicle remained at the dealership and the recall issue had not been resolved. I am requesting that NHTSA review Ford Motor Company’s handling of this matter to determine whether Ford is complying with its own published recall bulletin and service guidance for this specific recall number, including required inspection, escalation, and resolution procedures. I relied on Ford’s recall bulletin and representations when bringing my vehicle to the dealership. I respectfully request that NHTSA evaluate whether Ford’s actions comply with federal recall obligations and whether recall-related cases are being closed without proper review, notice, or completion of required repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

Ref Recall #23V905: I brought my 2018 Ford Focus into Northside Ford, San Antonio on Tuesday, Jan 6th, to comply with referenced recall. I was told that to "get in line" I would have to leave my vehicle at the dealership until parts were available, approximately a one month wait. There was no provision for a written recall wait list - then notify the customer when parts are available. Nor was a loaner car available. I believe such a policy that requires customers to lose use of their vehicle for a month is a barrier to referenced recall compliance. I ask that Ford change their procedure.

I was driving on a major road at about 40mph. The oil light unexpectedly came on and I experienced a sudden reduction of engine power. There was no prior warning about this issue before the oil light suddenly came on. This power reduction caused unpredictable vehicle driving behavior that could have caused an accident. I was able to get the car to a nearby Ford dealership who told me that the oil light came on because the timing belt started to break apart and began to seize up the engine. They have told me that the entire engine will need to be replaced. The malfunctioning parts should still be available for inspection. So far, only the initial Ford dealership and the auto shop I had my car towed to for repair has inspected the vehicle. I have called Ford directly and they would not help with my problem because there has been no recall issued for my manual Focus model, though the automatic models have been recalled for a very similar or the same issue according to the Ford dealer.

My 2018 Ford Focus with DPS6 PowerShift transmission exhibits documented defect symptoms: shuddering, delayed engagement, jerking, slipping, and unpredictable low-speed behavior. Ford corporate has refused to open a defect case or provide arbitration review. This transmission family has known litigation history and systemic defect documentation.

The contact owns a 2018 Ford Focus. The contact received a notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The dealer informed the contact that the engine was replaced; however, the contact stated that after the recall repair, the vehicle started to overheat. The contact added coolant to the vehicle, but the failure persisted. The contact stated that the vehicle was not experiencing the failure prior to the recall repair. The vehicle was taken back to the dealer, where it was diagnosed with coolant contamination. The dealer replaced two reservoirs and cleaned out the coolant. The contact stated that upon attempting to start the vehicle in the driveway, the vehicle failed to start. The vehicle was towed to an independent mechanic, where the spark plugs were removed, and the mechanic noticed that there was coolant leak on the spark plugs. The mechanic determined that the engine had seized. The contact sent pictures of the failure to the dealer, who advised that they would need to diagnose the vehicle. The vehicle was then towed to the dealer, but was not yet diagnosed due to the cost. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,947.

Vehicle experienced a highway-speed overheat and automatic engine shutdown. Inspection revealed antifreeze intrusion into the under-hood engine fuse box, causing widespread fuse degradation and electrical failure. This occurred following recall-related service. Vehicle lost power and is unsafe to operate due to electrical contamination and fire risk. Manufacturer and dealer have been unresponsive.

I was driving on a 40mph road, went to pass someone and touched the gas to do so and the car shuddered, lost power, and made a whining noise anytime the turbo would engage. The turbocharger had to be replaced. Luckily this occurred on a road that wasn't busy and was close to home. The car has 55,000mi on it and it meticulously maintained.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted several times and informed the contact that the recall repair part had been ordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owned a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. While the contact was about to pull over to the side of the road, the vehicle functioned normally. No warning lights were illuminated. The contact called the dealer; however, the contact was advised that there was a waiting list. The vehicle was not repaired. The contact stated that on a separate occasion, while starting the vehicle, the message "Engine Pressurized - Stop Immediately" was displayed on the instrument panel. The vehicle was towed to the dealer, where it was diagnosed, and determined that the radiator hose had detached. The vehicle was not repaired and was pending an inspection of the engine. The contact stated that the recall repair was still pending. The dealer failed to provide an appointment for the recall repair. The contact was informed that there were several warning lights illuminated; however, the contact stated that no warning lights were illuminated. The contact was the second owner of the vehicle and stated that the original owner experienced the same loss of power with the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.