2016 FORD FOCUS Complaints

I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.

The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.

The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered. Additionally, the gear shifter was not able to shift into the intended gear and the vehicle was not able to drive forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.

The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.

When filling the vehicle with gas the vehicle shakes uncontrollably and shuts off for about 5 minutes due to the cylenoid in the fuel tank. This year make and model has an open recall for this however my vin is not listed under the recall .

In the last 6 months my car has been to Rottet Ford in Tamaqua. My car Failed to start after driven had towed to dealer, replaced TCM, paid $200. 2nd time car system shut off everything and engine while driving. Started after hour, dealer replaced TCM paid $200 3rd time car failed to start after driven, even within 24hours from leaving dealership being fixed, waiting to see WHY. But assuming TCM again. Ford customer experience specialist [XXX] ext [XXX] [XXX] Recall on 2016 ford focus, but not her VIN. All 3repairs were the TCM (transmission control module) Ford customer service told me to report this and ask it be added to recall list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started jerking. Once she was able to shift to the next gear the vehicle accelerated. The service engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a transmission clutch slip. The contact was notified of NHTSA Campaign Number: 18V845000 (Power Train), however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was approximately 82,000.