2013 FORD FOCUS Complaints

The contact owns a 2013 Ford Focus. The contact stated that the vehicle had been experiencing transmission failures. The contact stated that the transmission failed to shift as intended and was downshifting unexpectedly while driving. The vehicle was taken to the dealer several times, where the TCM software and firmware were updated; however, the failure persisted. The contact stated while his son was driving 70 MPH, the transmission downshifted unexpectedly to second gear, nearly causing a crash. The check engine warning light was illuminated. The contact's son was able to pull to the side of the road momentarily. The contact's son then continued driving at slower speeds. The contact stated that upon using an OBD reader to scan the vehicle, diagnostic tests codes related to the transmission clutch actuator and to other unknown parts were retrieved. A second dealer, Johnson Sewell Ford (3301 N U.S. Hwy 281, Marble Falls, TX 78654, (830)693-5577) was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.

The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the message "Transmission Overheating" was displayed, and the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission clutch forks had become stuck, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 80,000. The VIN was not available.

This is the second failure of the door latch we’ve had. 1st time was drivers door. Today was passenger door. Ford dealers refuse to fix it. Carthage ford sold me the parts and I paid my mechanical c to fix the drivers door. $200 for the door latches $200 to install. Now I have to do the passenger door. I was under the impression this should be free as it’s a recall I’ve contacted ford corporate and didn’t get anywhere with them either. They were supposed to get something set up with a local dealer but never heard back from them. This is a huge safety issue. Please help me either getting reimbursed for the earlier repairs and parts and maybe getting the others fixed or at least pay the bill if I have to get them done

The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed the contact noticed a failure when he attempted to switch gears. The contact stated that his shift gear remained in neutral with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the clutch gear which the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to reach out to NHSTA for further assistance. The failure mileage was approximately 176,294.

For some reason the recall doesn't show up on the last page, but my TCM went out. The car failed to sshift at a stop sign. I brought the car to a Ford dealer, who confirmed the part was covered by recall. That was 2 years ago. It's bene sitting in their parking lot ever since. I've emailed them twice. The first time, they seemed to try just reentering the cars ticket, based on emails I was getting. I got several emails saying service has been scheduled. The second time they told me the repair was complete. I drove to Ford where they told me they were stil waiting on th part. That's when I emailed this site, which directed me here. I don't know what a "reasonable amount of time" is, but I feel two years of waiting is excessive.

The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the vehicle stalled. The contact stated that on several occasions, the vehicle shuddered and then stalled. The contact stated that the failure also recurred while reversing. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure could be related to the TCM. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.

The contact owns a 2013 Ford Focus. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding and started jerking and shuddering. There were no warning lights illuminated. The vehicle was taken to several dealers where the clutch assembly was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

[XXX], around 11am, I was driving and the driver door was wide opened. I tried to shut it but no way. I managed to find a parking where I parked. I called AAA but they couldn't do anything. While trying to find out what was going on, we came to cross the recall. I called FORD CS. She advised to tow Focus to the nearest dealership. Also, I asked that FORD assist me with a rental but she said that the dealership has to run their diagnosis and confirm it's a recall first even after I gave her the detail of what happened. I could be in a messy accident. All I asked is a car that can keep me going to my workplaces. I work day and night, week days and weekends. Focus was towed. On Monday, June 10th, we kept contact with the dealership. Michelle was our contact. She confirmed the recall and said the car doors would be fixed by Tuesday. I asked for a rental or loaner, she refused. I went back to chat with FORD CS agent. Nothing was resolved. So mad. On Thursday, [XXX], I left my day job going home. The gas yellow sign was showing on the board and I was on my way to get gas. I could still see 7 miles left before completion. I was driving in the middle lane on the highway [XXX] ). The engine stalled without warning and Focus won't restart. Another panicking situation for me in less than a week. I called AAA & they said Focus needed to be towed to the shop. Wow! At this very moment, Focus is at the repair shop. Yesterday, Friday, June 14th, the agent told me that they replaced the battery and that they found some safety issues like oil change ( this was done recently and due only in Nov. 24), .... At this point, I told them I'll pay for the battery and get Focus on Monday, Now, I was reading about the 3 recalls and came across the fuel system, gasoline: storage. I kind of realized that this might be the case on Thursday. Pls, take care of my Focus without endangering my life. I will be expecting your reply about steps to take. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

The contact owns a 2013 Ford Focus. The contact stated that while his daughter was driving 70 MPH, the engine began revving intermittently. The contact stated that his daughter observed the “Service Transmission” message displayed. The vehicle was taken to the residence. The contact stated that while parked at the residence, he attempted to shift into reverse(R), the engine began revving intermittently, but the vehicle failed to reverse as intended. The vehicle was then towed to a dealer where it was diagnosed that the actuator and clutch pack needed to be replaced. The vehicle was partially repaired. The failure mileage was 126,023.

I have had multiple instance of losing power with my car, I completed Customer Satisfaction Program 14M02 and the known issue was not solved. I then went to a mechanic to have a diagnostic test performed due to the check engine light being on and they concluded that the issue was the Canister Purge Valve as well as possibly the Charcoal Canister due to the CPV malfunctioning. Other than losing power within my car the other associated problems, as confirmed by mechanic, are rough idling, difficulty starting, decreased fuel economy, and increased emissions.