2015 FORD FOCUS Complaints

The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. The failure occurred on several occasions. The message that the "Transmission was Overheating" was displayed on the instrument panel; however, there were no warning lights illuminated. The contact pulled over and allowed the vehicle to cool down for several minutes and the vehicle returned to normal operation. The vehicle was taken to a dealer where it was diagnosed and determined that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate from a red light, the vehicle failed to move or respond as needed. The vehicle hesitated and the vehicle then worked as designed. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The accelerator pedal was depressed but failed to accelerate. The RPM increased to high. The message that the engine was running hot was displayed. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 41,180.

The contact owns a 2015 Ford Focus. The contact stated while driving 50 MPH, the steering wheel seized momentarily, due to a sudden loss of power steering functionality, causing the vehicle to cross over to the other side of the road, eventually stopping in a patch of grass on the side of the road. The contact continued to drive the vehicle with manual steering. The dealer was contacted and informed of the failure. The vehicle had not been diagnosed or repaired. The dealer confirmed that the VIN was not under recall for the steering. The contact used a diagnostic tool and retrieved a power steering fault code. The manufacturer was not made aware of the failure. The failure mileage was 64,000.

Ford has been fully aware of its DPS6 transmission design flaws and failures for many years. A formal recall was appropriate and they have not done so all this time; therefore, a consumer is not warned of the problem through the tried and true channels of BMV lookups during new registrations, dealer records resulting in notices sent, or other lookup tools. This causes the problem to present itself unexpectedly and progressively, and it causes quite a bad hazard by affecting the ability of the vehicle to accelerate and decelerate as expected. These transmissions slip into neutral unexpectedly as well, and it shouldn't be accepted that that is considered not a hazardous situation. Especially on the interstate, it can cause a crash. Support and responsibility by Ford is very bad. An auto transmission that isn't a flawed design may cost $2,000 to fully replace. The dual-dry clutch in Ford's PowerShift design is prone to failure. Even despite that Ford says it extended coverage for PowerShift transmissions, this can result in a $3600 repair bill, promises to cover it defaulted on, and factory warranty dishonored. I've been told by Ford it will make the defect right, but the repair estimate was $6800, twice what the car is valued for and impossible to afford to fix.

The contact owns a 2015 Ford Focus. The contact stated while driving 5 MPH and attempting to make a right turn while depressing the accelerator pedal, the vehicle failed to respond as needed. No warning light was illuminated. The dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 46,676.

The PowerShift Dual Clutch Automatic in the 2015 ford focus is faulty. This issue has caused my car to stutter since purchase. Even after utilizing the warranty regarding the TCM (Customer Satisfaction Program 14M02 - Supplement #5) and doing all all preventative maintenance per fords recommendation throughout the entire cars life (New batteries, oil changes, fluid flushes, etc.) the car has always failed to operate correctly. Now, at 89,991 miles, my service light is on and my car is stuttering to the point where is is dangerous to drive do to intense lagging between shifts and unpredictable rpms. Ford diagnosed the issue as "tcm followed pin point test states to inspect clutch and shift forks." Ford denied coverage under warranty, recall, or class action lawsuit ([XXX] v. Ford Motor Company, C.D. Cal. Case No. [XXX]) I was required to pay a $175 fee for diagnosis and was quoted $3,888 additional to fix the problem. I denied service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Focus. The contact stated while driving 50 MPH, the transmission was shuddering. The transmission fault and transmission overheating messages were displayed. The message to “Pull Over” was displayed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle failed to start. Additionally, the vehicle failed to reverse. There was an abnormal burning odor detected. The vehicle was taken to another local dealer, Royal Oak Ford Service (27550 Woodward Ave, Royal Oak, MI 48067); where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving at an undisclosed speed, the transmission jumped out of gear. There was an abnormal burning odor detected. The transmission overheating message was displayed. The vehicle was towed to the same local dealer, where it was diagnosed and determined that clutch A and B had failed. The vehicle was repaired, but the failure persisted. While driving, the vehicle failed to properly shift into gear with the engine revving abnormally. The transmission overheating and fault message was displayed, and the vehicle failed to shift into gear. The vehicle was towed to the same local dealer, where it was diagnosed that the clutch assembly needed to be replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 40,000.

Automobile shudders horribly on first gear and shifting from first to second gear. Attempted repair, however in time the shuddering came back. Then downshifting to go up a steep incline transmission made grinding/ticking noise. Experienced too much anxiety driving, got rid of the car.

What happened: My 2015 Ford Focus has significant safety defects Ford has refused to address, despite these issues being covered under their Customer Satisfaction Programs (CSPs). These defects include engine stalling, power loss, and transmission issues, which pose serious risks to my safety and that of others. Ford’s inaction has exacerbated these problems. Key Issues: Engine Stalling and Hesitation (CSP 24N07 - Canister Purge Valve): The car stalls unpredictably at low speeds, especially during turns or stops, with an illuminated malfunction indicator lamp. This has led to dangerous situations, including near-accidents at intersections. Transmission Problems (CSP 14M02 - Transmission Control Module): The vehicle experiences intermittent power loss, failure to start without gas application, and a "Service Engine Soon" light. These issues have worsened over time. Clutch Defects (CSP 19N08 - PowerShift Dual-Clutch Transmission): The car exhibits jerking, shuddering, and slipping during normal operation, compromising control and safety. Timeline of Events: June 2020: I reported clutch issues under CSP 19N08, but Ford dismissed them as "not severe enough." January 2025: I returned to address worsening CSP issues, but Ford denied repairs, claiming the mileage cap had been exceeded. They demanded $4,000 for clutch replacement and $190 for diagnostics—fees I consider unjustified since these problems are related to acknowledged defects. Risks and Observations: The frequent stalling and transmission failures create significant safety hazards. As a veterinary technician who drives daily with my dog, these malfunctions put both our lives at risk. The stalling often leaves me stranded in traffic, endangering myself and other drivers. Warning lamps are consistently illuminated, and the issues have been confirmed by the dealership during prior visits. Despite these known defects, Ford refuses to perform repairs under their CSPs. This neglect of safety obligations necessitate

The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated before losing motive power and was unable to accelerate above 40 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the dual-clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 105,000.