2013 FORD FOCUS ELECTRIC Complaints

THE CAR WOULDN'T START (ELECTRIC CAR). A INSTRUMENT PANEL MESSAGE SAID SEE OWNERS MANUAL ALONG WITH RED EXCLAMATION MARK SHOWED. HAD TO BE TOWED TO DEALER. WAS DIAGNOSED AT FIRST WITH A BAD HIGH VOLTAGE BATTERY. THEY ORDERED ONE ($25,000 BATTERY). ONE WEEK INTO WAITING, FORD (FACTORY) SAID ITS NOT THE BATTERY AND ORDERED A GROUND CABLE FROM THE HIGH VOLTAGE TO THE ELECTRIC DRIVE MOTOR. IT TOOK 27 BUSINESS DAYS TO GET THE VEHICLE REPAIRED. ANOTHER VISIT, IN SEPT. 2012 THE CARS INTERIOR HEATER FAILED. THEY TOOK 7 BUSINESS DAY TO ORDER AND REPLACE THE ELECTRIC COOLANT HEATER PUMP. *TR

WHILE DRIVING I LOST THE ABILITY TO ACCELERATE THE VEHICLE AS I APPROACHED AN INCLINE IN THE ROAD AND A "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I ACTIVATED THE HAZARD LIGHTS AND PULLED OVER INTO THE BIKE LANE. I SHUT OFF THE CAR, OPENED THE DOOR AND WAS ABLE TO RESTART THE CAR AFTER SEVERAL FAILED ATTEMPTS. APPROXIMATELY 5 MINUTES LATER, I SUCCESSFULLY RESTARTED THE CAR AND DROVE BACK HOME, ONLY THE CAR LOST THE ABILITY TO ACCELERATE AGAIN AS I CAME THROUGH A MAJOR INTERSECTION. THIS TIME THE WARNING SIGNS WERE NOT ACTIVATED UNTIL I HAD COASTED TO A STOP. THEN THE SAME "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I PLACED THE CAR IN PARK AND WALKED A MILE HOME. THE POWERTRAIN CONTROL MODULE REPROGRAM WAS COMPLETED BY FORD IN SEPTEMBER OF 2013. THIS IS THE 7TH OCCURRENCE SINCE THE PCM HAS BEEN REPROGRAMMED BY FORD. MY SAFETY HAS BEEN REPEATEDLY COMPROMISED AND I NO LONGER HAVE CONFIDENCE IN THIS CAR NOR FORD AS THEY ARE UNABLE TO FIX THE PROBLEM AND ARE UNWILLING TO TAKE RESPONSIBILITY. PLEASE REFER TO MY PREVIOUS COMPLAINT FILED PRIOR TO THE PCM REPROGRAMMING AND OFFICIAL RECALL NOTICE. *TR

TODAY WHILE AT A INTERSECTION THE FOCUS ELECTRIC STARTED TO GO AND THEN SHUT DOWN AGAIN DISPLAYING THE SAFELY STOP NOW MESSAGE AND THE CAR WAS DEAD IN THE MIDDLE OF A BUSY INTERSECTION. THIS HAS NOW HAPPENED NUMEROUS TIMES AND THIS ONE HAPPENED AFTER THE DEALERSHIP PERFORMED THE RECALL FOR THE SAME THING. THEY ALSO REPLACED THE BATTERY AND SOME OF THE WIRING AT THE RECALL VISIT DUE TO MULTIPLE FAILURE CODES. THIS CAR IS UNSAFE TO DRIVE AND THE LAST TWO TIMES THIS HAS HAPPENED THERE WAS NEARLY A COLLISION. *TR

MULTIPLE TIMES, OUR FORD FOCUS ELECTRIC HAS ABRUPTLY LOST POWER AND FLASHED THE MESSAGE, "STOP SAFELY NOW." IT'S HAS OCCURRED DURING RUSH HOUR COMMUTE ON A 5-LANE FREEWAY, CAUSING SERIOUS SAFETY RISKS AS WE HAVE HAD TO MAKE AN EMERGENCY STOP ON THE FREEWAY. SOMETIMES THE CAR WILL RESTART AFTER MULTIPLE ATTEMPTS AND SEVERAL TIMES WE HAVE HAD IT TOWED BACK TO THE DEALER. MOST RECENTLY THE CAR WAS IN SERVICE FOR 8 DAYS AT FRONTIER FORD IN STEVENS CREEK, THEN STALLED ON THE FREEWAY ON THE WAY HOME FROM THE DEALER -UNACCEPTABLE! WE BOUGHT THIS CAR FOR COMMUTING BUT THE RECURRING SUDDEN STOPS AND SAFETY MESSAGES HAVE TOTALLY UNDERMINED OUR CONFIDENCE IN THIS CAR. WE FEEL UNSAFE, AS THIS ISSUES CLEARLY PUTS US AND OUR CHILDREN AT GREATER RISK OF SERIOUS INJURY OR DEATH WHILE IN THIS VEHICLE. UNFORTUNATELY, THE FOCUS HAS BEEN IN THE SHOP FOR REPAIR OVER 30 DAYS DURING THE FIRST YEAR OF PURCHASE. WE DO NOT WANT TO OWN THIS LEMON ANYMORE. FORD CLEARLY DOESN'T KNOW HOW TO FIX THE ISSUE - IT'S TIME FOR A RECALL ON THIS UNSAFE VEHICLE. WHY HASN'T THE NSTB TAKEN ANY ACTION? *TR

I WAS DRIVING ON HIGH AT 65MPH WHEN A SAFETY ALARM WENT OFF IN THE CAR AND MESSAGE READ "STOP SAFELY NOW". WHICH I DID. CAR HAD DIED BY THEN. I WAS NOT ABLE TO TURN THE SWITCH OFF BUT ENGINE WAS NOT RUNNING. I HAD TO GET IT TOWED TO FORD DEALER WHO FAILED TO IDENTIFY ANY ISSUES. IT WORKED WELL FOR 2 TO 3 WEEKS, UNTIL 2 DAYS AGO WHEN SAME THING HAPPENED. IT HAS SINCE HAPPENED 3 TIMES, LATEST BEING TODAY. I HAVE CONTACTED FORD ABOUT THIS. I BELIEVE IT IS VERY DANGEROUS TO LOSE POWER LIKE THAT MIDSTREAM. PEOPLE BEHIND ME CAN CRASH INTO ME SINCE I HAVE NO PROPULSION. I HAVE LOOKED THROUGH INTERNET AND THERE ARE OTHER PEOPLE HAVING SAME COMPLAINT WITH SAME VEHICLE AND SOMEBODY NEEDS TO LOOK INTO IT. I HAVE ABOUT 8000K ON THE CAR. I PURCHASED ABOUT 6 MONTHS AGO. *TR

THE ENGINE ABRUPTLY SHUTS DOWN AS I WAS DRIVING ON SURFACE STREET. I WAS ABLE TO RESTART THE CAR AFTER NUMEROUS ATTEMPTS TO RESTART. I RECEIVED THE SAME MESSAGE OTHER FORD FOCUS ELECTRIC VEHICLE RECEIVED, "STOP SAFELY NOW". *TR

DRIVING OUR ELECTRIC FORD FOCUS TO WORK WHEN LEFT-MOST DISPLAY SCREEN FLASHES, "STOP SAFELY NOW!" MESSAGE AT THE SAME MOMENT THAT ALL DRIVE POWER IS COMPLETELY CUT OFF. COASTED TO A STOP, TURNED THE CAR OFF, WAITED A MINUTE OR SO, AND TURNED CAR BACK ON. FORTUNATELY THIS OCCURRED AT 5:30 AM ON A TWO LANE ROAD, SHORTLY AFTER LEAVING MY HOME, AND BEFORE ENTERING THE INTERSTATE. *TR

THIS ISSUE HAS ACTUALLY HAPPENED ABOUT 4 TIMES IN THE LAST 6 MONTHS. FOR EXAMPLE, WHILE DRIVING HOME A FEW WEEKS AGO, MY 2013 FORD FOCUS ELECTRIC SUDDENLY LOST ALL POWER WHILE DRIVING AT APPROXIMATELY 45 MPH. THE DASHBOARD ERROR READ "STOP SAFELY NOW". LUCKILY I WAS NOT ON THE HIGHWAY OR IN AN AREA WHERE I WAS UNABLE TO PULL ASIDE OFF THE ROAD QUICKLY. IT TOOK ME ABOUT 15 MINUTES TO GET THE CAR GOING AGAIN. I FIGURED OUT THAT I HAD TO ACTUALLY EXIT THE VEHICLE, CLOSE THE DOOR AND THEN OPEN AND RE-ENTER AGAIN TO GET THE CAR TO RESTART. IT SOUNDS WEIRD THAT I WOULD HAVE TO GO THROUGH THAT PROCESS, BUT I THINK THE KEYLESS PUSH START HAD SOMETHING TO DO WITH IT. THIS HAS BEEN THE PROCESS TO GET IT FINALLY STARTED EACH TIME AFTER I FIGURED IT OUT. *TR

TRAVELING ON A MAIN ARTERY, VERY BUSY ROAD, WITH 13 YEAR OLD CHILD IN PASSENGER SEAT. LEFT-MOST DISPLAY SCREEN FLASHES, "STOP SAFELY NOW!" MESSAGE AT THE SAME MOMENT THAT ALL DRIVE POWER IS COMPLETELY CUT OFF. WE WERE EXTREMELY LUCKY TO BE ABLE TO COAST INTO AN UNOCCUPIED DRIVEWAY, OTHERWISE WE VERY WELL LIKELY WOULD HAVE BEEN THE CAUSE OF A MULTI-CAR COLLISION. AND NOW, AM FINDING ON THE INTERNET THAT FORD AND THE NHTSA HAVE KNOWN ABOUT THIS PROBLEM FOR ALMOST A YEAR? I'M HAVING A HARD TIME DETERMINING WHICH ENTITY I'M MORE PISSED OFF AT -- THE PUBLICLY TRADED FOR PROFIT AUTO MAKER, OR THE PUBLICLY FUNDED GOVERNMENT BODY THAT EXISTS WITH ONE SOLE PURPOSE: PROTECTING THE MOTORING PUBLIC'S SAFETY. *TR

I'VE HAD NUMEROUS PROBLEMS SINCE THE FIRST DAY I DROVE IT TO WORK. THE MOST SERIOUS INCIDENT OCCURRED AUG. 7, 2013, WHEN THE VEHICLE SUDDENLY SHUT DOWN WHILE MY WIFE AND I WERE DRIVING ON THE 101 FREEWAY IN AGOURA, CA. A SIMILAR INCIDENT OCCURRED ON OCT. 16, WHILE LEAVING WORK, AND ON OCT. 21, WHILE DRIVING TO WORK. ON ALL THREE OCCASIONS THE CAR WOULD SUDDENLY STOP, A STOP SAFELY NOW READ-OUT WOULD APPEAR, FOLLOWED BY A MECHANICS WRENCH SYMBOL. SEEKING TO LEARN IF OTHERS HAD THIS PROBLEM I CAME ACROSS THE ODI PRELIMINARY EVALUATION DOCUMENT. MY WIFE WERE LUCKY TO HAVE COME OUT UNSCATHED IN THE FREEWAY INCIDENT AND FRANKLY FORD COULDN'T GIVE [XXX] ONE AND I CURRENTLY OWN 4 FORDS. PLEASE STICK IT TO THEM BEFORE SOMEONE ISN'T LUCKY ENOUGH TO SURVIVE A "LIMP" CONDITION AS THEY DESCRIBE IT. AS FOR ME, I'M CURRENTLY SEARCHING FOR A LEMON-LAW LAWYER. INCIDENTALLY, THE OTHER 4 FORD VEHICLES, I NEVER HAD A PROBLEM WITH THEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR