2004 FORD FREESTAR Complaints

GEARS FAILED TO ENGAGE. IT WAS SUDDENLY, NO ADVANCE WARNING. WE WERE DRIVING ON A 4 LANE HIGHWAY, IT JUST LOST POWER TO THE TRANSMISSION GEARS.

VEHICLE WAS STATIONARY AND WHEN STARTED WOULD NOT CONTINUE TO RUN, FINALLY DID RUN BUT WHEN PUT IN REVERSE VEHICLE WOULD NOT MOVE, SHIFTED INTO NEUTRAL AND ENGINE RPM PICKED UP FOR NO REASON, PUT INTO DRIVE AND VEHICLE SLIGHTLY MOVED AND ENGINE DIED. EARLIER IN DAY HAD DRIVEN VEHICLE WITH NO PROBLEM.

SHEET METAL CORROSION THAT SUPPORTS THE THIRD ROW SEAT COULD CORRODE AND COMPROMISE THE FORWARD MOUNTING OF THE SEAT. POSSIBLE THE SEAT MAY COME UNLATCHED IF INVOLVED IN REAR IMPACT ACCIDENT. DEALER SERVICE DEPARTMENT UNABLE TO ACCOMPLISH RECALL WITH PARTS PROVIDED BY MANUFACTURER BECAUSE OF EXCESSIVE CORROSION. DEALER INDICATES THAT ADDITIONAL PARTS BEYOND THE 'RECALL KIT' ARE NOT READILY AVAILABLE. DEALER ALSO INDICATES THAT THE RECALL SHOULD HAVE BEEN COMPLETED SOONER, NEAR THE ORIGINAL ISSUE DATE. MANUFACTURE IS STILL SENDING RECALL NOTICES INVITING US TO ACCOMPLISH. DEALER RELEASED THE VEHICLE BACK TO US WITHOUT REPAIR OR ANY ADDITIONAL SAFETY MEASURES CONCERNING SECURING OF THE SEAT. ESCALATED ISSUE TO FORD CUSTOMER CARE REPRESENTATIVE WHO HAS NOT RESPONDED AT PRESENT TIME. BEEN WITHOUT VEHICLE FOR TWO WEEKS WITHOUT ANY ACCOMMODATIONS OR ANSWERS OTHER THAN 'SOMEONE WILL GET BACK TO YOU TOMORROW', WHICH HASN'T HAPPENED YET.

HAD THE RECALL FOR THE TORQUE CONVERTER DONE AND NOW MY VEHICLE SHAKES, SPUTTERS. WON'T ACCELERATE, THE RPMS JUMP UP HIGH, VERY LOUD NOISES COMING FROM UNDERNEATH VEHICLE. SOMETIMES IT WILL STALL OUT. CAN'T GO PAST 25-30 MPH IF IT EVEN GETS UP TO THAT! MY VEHICLE RAN PERFECT BEFORE TAKING IT INTO THE FORD DEALERSHIP AND EVER SINCE I GOT IT BACK WE HAVE HAD THIS PROBLEM. TOOK IT BACK TO FORD AND THEY TRIED TO SAY IT WAS THROTTLE CABLE SO HAD THAT FIXED AND IT STILL IS DOING THE SAME THINGS AS IT DID AFTER THE TORQUE CONVERTER WAS REPLACED. CAN'T DRIVE THE VEHICLE BECAUSE WHEN I GO TO ACCELERATE IT DOESN'T GO OR GET UP TO THE CORRECT MPH. THE WHOLE VEHICLE SHAKES REALLY BAD AND THE NOISES IT MAKES ARE VERY LOUD AND SOUND LIKE SOMETHING IS GOING TO BLOW UP. I THINK THE TORQUE CONVERTER THEY REPLACED IT WITH IS BAD AND THEY NEED TO FIX THIS PROBLEM AND MAN UP AND QUIT TRYING TO BLAME IT ON OTHER THINGS. THEY MESSED UP AND NEED TO FIX IT.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND INCREASED IN RPMS. THE VEHICLE WAS TOWED TO A PARKING LOT AND WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,423.

DRIVING AT HIGHWAY SPEEDS, THE ENGINE REMAINED AT 2000 RPM BUT THE MPH CONTINUOUSLY DROPPED TO BELOW 30 MPH UNTIL VEHICLE WAS STOPPED ON SHOULDER OF HIGHWAY. THE TORQUE CONVERTER WAS UNDER RECALL AND REPLACED PREVIOUSLY. THIS IS THE SAME SITUATION THAT OCCURRED AGAIN. I BELIEVE THE REPLACEMENT TORQUE CONVERTER WAS ALSO DEFECTIVE.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS); HOWEVER, THE RECALL REPAIR COULD NOT BE PERFORMED DUE TO SEVERE CORROSION WHERE THE RECALL PARTS WOULD BE INSTALLED. THE DEALER STATED THAT THE RECALL REPAIR COULD BE PERFORMED; HOWEVER, THE CORRODED MATERIAL WOULD HAVE TO BE REPAIRED BEFOREHAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE CORRODED COMPONENT IN ORDER FOR THIS RECALL TO BE PERFORMED. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/22/16*LJ *TR

WHEN WE BOUGHT THIS VEHICLE WE LOVED IT BUT IT STEADILY WENT DOWN HILL. WE GOT NOTIFICATION OF RECALL ABOUT 6 MONTHS AFTER PURCHASE AND TRIED SEVERAL TIMES TO GET INTO THE DEALER. FINALLY GOT IT IN MARCH 2016 AND NOW HERE I AM PAYING ON A VEHICLE THAT THE TORQUE CONVERTER WENT OUT ON. PRIOR TO REPAIR THE TRANSMISSION WOULD ROUGHLY SHIFT AND JERK/LURCH INTO SELECTED GEAR AND AT HIGHER RATES OF SPEEDS WOULD SHUTTER AND TRANS LIGHT WOULD COME ON. NOW IT DOESN'T RESPOND TO THE GAS PEDAL RIGHT AWAY AND THEN THE ENGINE SHAKES/SHUDDERS AND THE DIPSTICK HAS A SUBSTANCE ON IT AND WHEN DRIVING TODAY IT JUST COASTED LIKE IN NEUTRAL! I HAVE 4 CHILDREN AND THIS DOES NOT GIVE ME FAITH IN FORD AND IT IS MY 3RD GENERATION STAR VAN AND MY 6TH FORD VEHICLE IN GENERAL.

TL* THE CONTACT OWNED A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE THIRD ROW SEAT AREA RUSTED THROUGH TO THE TRUNK AREA NEAR THE SPARE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 09/19/16 *BF THE CONSUMER STATED DEALER SAID THAT THE VEHICLE IS BEYOND REPAIR. *TR

WHENEVER IT RAINS OR IS HUMID THE VAN SPUTTERS, DIES, STRUGGLES TO SPEED UP AND SHIFT. MY FAMILY WAS NEARLY HIT WHEN OUR VAN DIED IN THE MIDDLE OF AN INTERSECTION DURING A RAIN STORM.