2004 FORD FREESTAR Complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 50 MPH, THE TRANSMISSION SLIPPED WITHOUT WARNING. IN ADDITION, THE GEARS WOULD ONLY SHIFT AFTER THE VEHICLE REACHED 30 MPH OR ABOVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE WHEEL WELLS WERE CORRODED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,125.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE INSPECTING THE VEHICLE'S SUBFRAME, THE CONTACT NOTICED THAT IT WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 10/19/16*LJ THE CONSUMER STATED THE DEALER BEGAN THE RECALL REPAIR,BUT WAS UNABLE TO COMPLETE IT DO TO PARTS BEING UNAVAILABLE. THE CONSUMER WAS PROVIDED A RENTAL. *JS

THE 3RD SEAT HOOKS RUSTED OUT LEAVING AND UNSTABLE PASSENGER SEAT AND BODY STRUCTURE ISSUES THAT ARE IDENTICAL TO THE RECALL #13S01BUT DUE TO THE VEHICLE NOT BEING IN A "SALTBELT" STATE, IT WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT IS PRETTY CLEAR THAT KANSAS AND NEBRASKA USE SALE ABUNDANTLY ON THE ROADS. I WAS TOLD BY FORD THAT MY SPECIFIC CAN WAS NOT INCLUDED IN THE RECALL BECAUSE IS WAS MANUFACTURED DIFFERENTLY THAN THE 100,000 THAT WERE INCLUDED IN THE RECALL SO IT SHOULD NOT HAVE THE SAME PROBLEM WHICH IT NOW HAS. I PUT MY FOUR KIDS IN THIS VAN AND NOW IT IS NOT STRUCTURAL STABLE FOR THEM.

TRANSMISSION GET LOST WHILE DRIVING FORD FREESTAR 2004 VAN; DRIVING BACK FROM CHURCH, STOP IN TRAFFIC LIGHT THE VAN COULD NOT START AGAIN, PUSHED TO THE NEAREST GAS STATIONS, TOWED TO THE DEALER, WAS ADVISED THAT SINCE THEY CANNOT DO ANY DIAGNOSIS WITHOUT TURNING ON THE VEHICLE AND KNOWS WHAT IS WRONG WITH THE VAN, THEY NEED A NEW COMPUTER TO REPROGRAM THE CAR. PAID $2500 FOR COMPUTER REPLACEMENT AND REPROGRAMMING(RECEIPTS ATTACHED). I WAS TOLD ALL THE ISSUE WILL BE GONE. DURING THE DROP-OFF I TOLD THE SERVICE SPECIALIST THAT WHILE I AM DRIVING THE VAN SOMETIME WHILE INCREASING THE SPEED, OR JUST IN THE STEADY MOTION I DO EXPERIENCE CONDITION LIKE STUCK BACK AND FORTH, AND THEN MOVE; THE PROCESS REPEAT SOMETIME. TWICE THE CAR LOST POWER IN THE MIDDLE OF THE HIGHWAY THIS YEAR, AND WAS HELPED BY OTHER DRIVER TO STOP IT AND PUSH IT AWAY FROM THE HIGHWAY, LUCKY DUE TO CONSTRUCTIONS THE TRAFFIC WAS VERY SLOW. WHEN I TOOK THE CAR FROM THE DEALER AFTER REPROGRAMMING I STILL HAVE EXACTLY THE SAME PROBLEM, AND NOW BACKSEAT DOOR CAN BE OPEN MANUALLY ONLY; DEALER TOLD ME IT IS TORQUE CONVERTER ISSUE, WHEN I GOOGLE I FOUND OUT THAT THIS IS KNOWN ISSUE (RECALL NUMBER 12V006000) FOR FORD FREE STAR 2004-2006 FOR TORQUE CONVERTER REPLACEMENT, WHEN I CALL THE DEALER I WAS TOLD YES THAT RECALL EXISTED, BUT MY VIN NUMBER WAS NOT LISTED FOR THAT RECALL HENCE THEY CANNOT HELP ME. I COLD FORD CUSTOMER SERVICE, THEY GAVE ME THE SAME ANSWER THAT SINCE MY VIN NUMBER WAS NOT LISTED THEY CANNOT HELP ME BUT I SHOULD CALL THE DEALERSHIP AND SEE WHAT THEY CAN DO TO REPLACE TORQUE CONVERTER. AT THIS TIME I LEFT THE VAN TO THE DEALERSHIP BUT THEY ARE DOING NOTHING ON IT UNTIL I MAKE A PAYMENT, I CAN'T DRIVE THAT VEHICLE VERY SCARY CONDITION. WHAT CAN I DO TO HAVE MY VIN NUMBER GET INCLUDED IN THE LIST FOR THAT RECALL? STUCK ISSUE HAS BEEN THERE SINCE I BOUGHT THIS VAN NEVER THOUGHT AOUT IT ANY HELP

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS ABLE TO STOP, BUT FAILED TO OPERATE AFTER THE BRAKE PEDAL WAS RELEASED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) PRIOR TO PURCHASING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT MENTIONED THAT THE VEHICLE WAS ONCE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). WHILE OBSERVING THE VEHICLE, IT WAS NOTICED THAT THE REAR WHEEL WELL WAS SEVERELY CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKET WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 125,000.

THE FRONT SUBFRAME IS ROTTED ON MY 2004 FORD FREESTAR. I FOUND OUT WHEN MY CAR WAS IN FOR IT'S ANNUAL INSPECTION. THEY CALLED THE FORD DEALER THEY SAID FORD WAS NO LONGER MAKING THE PARTS. THE DEALER SAID FORD USED TO HAVE RECALLS. I FOUND OUT THAT FORD HAD A BIG PROBLEM WITH THIS ON THE WINDSTARS. I CONTACTED FORD AND THEY SAID ALL THE RECALL ON MY CAR WERE FIXED. THEY SAID I SHOULD CALL THE FORD DEALER.

PROBLEM #1 THE PASSENGER SIDE WINDOW WILL NOT WORK . IT'S CONTROLL MODULE WAS REPLACED IT WORKED ONE TIME AND STOPPED WORKING AGAIN. PROBLEM #2 THE DRIVE AXLE BROKE IN TRAFFIC LUCKILY WE WERE STOPPING AND WERE ONLY GOING ABOUT 5 MPH. PROBLEM #3 TODAY AFTER A NIGHT OF HEAVY RAIN WHEN THE VAN WAS UNLOCKED THE RADIO CAME ON BEFORE THE KEY WAS EVEN IN THE IGNITION. WHICH BRINGS US TO PROBLEM #4 THE BIGGEST AND NO DOUBT MOST EXPENSIVE. THE VAN STARTED AND WAS RUNNING KIND OF SLUGGISH BUT RAN FINE IN REVERSE BUT IF YOU SHIFT TO DRIVE THE VAN SHUTS OFF. YOU CANNOT START IT IN NEUTRAL EITHER. I HAVE HAD 2 INDEPENDENT MECHANICS LOOK AT IT TODAY BOTH SAY IT IS THE TORQUE CONVERTER. I LOOKED IT UP AND THERE IS A RECALL BUT OF COURSE IT'S THE WEEKEND AND I CAN'T CALL TO SEE IF IT'S COVERED.

FORD IS NOT HONORING 13V081000 FOR THE THIRD ROW SEAT STRIKER PROBLEMS. OUR VAN WHICH IS OPERATED IN THE KANSAS CITY METROPOLITAN AREA, WHICH HEAVILY SALTS THE ROADS IS HAVING THE CORROSION PROBLEM. JUST THIS WEEKEND WE WERE TRAVELING WITH ALL SEATS OCCUPIED WHEN THE INNER FENDER WELL ON THE REAR PASSENGER SIDE BROKE THROUGH WITH THE SEAT STRIKER MOUNTING BRACKET HITTING THE SIDEWALL OF THE REAR TIRE. FORTUNATELY AT THE TIME WE WERE NOT DRIVING AT HIGH SPEEDS AND WERE ABLE TO REMOVE THE SEAT OCCUPANTS AND RETURN HOME SAFELY. THE DESIGN OF THIS SEAT STRIKER PLATE IS FLAWED AS THERE IS A REINFORCING PLATE ON THE INNER SIDE OF THE FENDER WELL THAT RESULTS IN ENTRAPMENT OF MOISTURE AND DIRT. THIS BAD DESIGN COMBINED WITH THE WEIGHT OF THREE PEOPLE OCCUPYING THE SEAT RESULTS IN STRESSING OF THE FENDER WELL MATERIAL. WHEN I WENT TO THE FORD DEALER ON MONDAY AND GAVE THEM MY VIN THEY COULD NOT FIND ANY HINT OF A RECALL FOR THIS ISSUE ON MY VEHICLE.