2004 FORD FREESTAR Complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THE VEHICLE INDEPENDENTLY VEERED IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 92,238.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED DUE TO WATER INTRUSION. THE DEALER REPLACED THE CLUTCH AND TORQUE CONVERTER, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHO STATED THAT THE WATER PENETRATED DUE TO A FAILED CAR SEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

DRIVING AT HIGHWAY SPEED TO HALFWAY [XXX] FOR A PICNIC. ALL OF A SUDDEN THE VAN LOST ALL POWER. BARELY HAD ENOUGH SPEED TO COAST TO A SAFE SPOT. EVEN THEN THERE WASN'T ENOUGH ROOM ON THE SHOULDER. DRIVER SIDE WAS HUGGING THE WHITE LINE...... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING DOWN THE ROAD WITH MY KIDS IN THIS CAN, AND IT SUDDENLY STALLED.IT HAPPENED REPEATEDLY EVERY TIME IT SNOWED OR RAINED. IT WILL ALSO NOT WANT TO ACCELERATE AND JERKS OR HESITATES AS YOU ARE DRIVING. THIS CAN IS DANGEROUS!! FORD NEEDS TO ACCEPT RESPONSIBILITY AND GET THIS PROBLEM FIXED! *TR

ONCE AGAIN, FORD REFUSES TO ACKNOWLEDGE THEIR VEHICLE DEFECTS. OUR THIRD ROW REAR SEAT WILL NOT LOCK IN PLACE. THE FLOOR LATCH IS CORRODED AND BROKEN AND OUR CHILDREN CAN NO LONGER SAFELY RIDE IN OUR ONLY VEHICLE. FORD RECALLED MANY OTHER FREESTARS FOR THIS EXACT SAME PROBLEM BUT REFUSES TO INCLUDE OUR VEHICLE DESPITE THE SIMILARITIES. OUR VEHICLE HAS NOW BROKEN DOWN ON US NUMEROUS TIMES DUE TO POWER TRAIN ISSUES (LATER RECALLED), TRANSMISSION ISSUES (LATER RECALLED), AND NOW THIS SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT THEY CONTINUE TO DISREGARD SAFETY FOR THEIR CUSTOMERS. *TR

THE TRANSMISSION WENT OUT ALL OF A SUDDEN AND WE COULD HAVE HAD A ACCIDENT AND GET HURT..THERE HAS BEEN A RECALL FOR OUR 2004 FREESTAR AND WE NEVER GOT IT BECAUSE NO ONE SENT IT OUT..WE NEED THIS VAN FIXED AS SOON AS POSSIBLE..WE ARE RETIRED AND LIVE ON A FIXED INCOME AND WE HAVE NO WAY TO GET OR MEDS OR FOOD OR DOCTORS APPT..WE NEED YOUR HELP ASAP. *TR

I WAS TRAVELING ON A BUSY ROAD LAST SUNDAY. MY VAN COMPLETELY SHUT DOWN WITH NO WARNING. I HAD NO POWER STEERING OR POWER BRAKES AND WAS ALMOST REAR-ENDED. THANK GOD I MANAGED TO GET TO THE SIDE OF THE ROAD. I STARTED IT AGAIN AND IT HAPPENED AGAIN THREE MORE TIMES. I HAD IT TOWED TO JIM'S AUTO SERVICE AND THEY THINK IT COULD BE RELATED TO WATER LEAKAGE ONTO THE COMPUTER. I CALLED FORD TO ASK ABOUT THIS AND THEY SAID THAT THEY KNEW NOTHING ABOUT THIS BUT I FOUND INFORMATION ABOUT THIS PROBLEM ALL OVER THE INTERNET. I ASKED THEM HOW COULD MY MECHANIC KNOW ABOUT THIS AND THEY DIDN'T?! THEY TOLD ME TO TAKE IT TO A FORD DEALERSHIP. I AM 60 YEARS OLD AND BABYSIT MY GRANDCHILDREN FULL TIME AND I AM AFRAID TO DRIVE THEM IN THIS VEHICLE! I ALSO DO NOT HAVE THE MONEY FOR MAJOR REPAIRS. I HUNG UP WITH FORD FEELING FRUSTRATED SINCE THIS COULD HAVE BEEN A FATAL SITUATION IF I HAD BEEN ON THE HIGHWAY WITH MY GRANDDAUGHTER. *JS

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE DID NOT PUMP THE FLUID, WHICH CAUSED THE TRANSMISSION TO FAIL. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 08/28/14*LJ THE CONSUMER STATED HE DID NOT RECEIVE THE RECALL UNTIL AFTER THE TRANSMISSION FAILED. THE DEALER REPLACED THE TORQUE BUT NOT THE DAMAGED TRANSMISSION. 20 MILES AFTER THE TORQUE WAS REPLACED THE TRANSMISSION FAILED COMPLETELY. THE CONSUMER STATED THE BAD CONVERTER WHICH CAUSED THE TRANSMISSION TO FAIL. UPDATED 09/17/2014 *JS

WE REPLACED THE TORQUE CONVERTER ABOUT A YEAR AGO, ON OUR OWN; WE WERE NOT FAMILIAR WITH THE RECALL ON THAT PART. THE VAN STARTED TO EXHIBIT SAME ISSUES A FEW WEEKS LATER. WE WENT TO THE DEALER WHERE WE LEARNED OF THE TORQUE CONVERTER RECALL. DEALER STATED THAT THIS TIME, IT WAS A BAD TRANSMISSION, HE INFORMED US THAT DUE TO US PAYING OUT OF OUR OWN POCKET FOR THE TORQUE CONVERTER, HE WOULD TAKE THAT MONEY OFF OF THE PRICE OF REPLACEMENT TRANSMISSION; WE HAD ISSUES WITH THAT DEAL. NOW, ABOUT A YEAR LATER, THE VAN WOULD NOT GO INTO GEAR. WE TOOK IT TO A DEALER WHO GAVE US A HARD TIME WITH THE THREE YEAR WARRANTY WHICH CAME ALONG WITH THE REPLACEMENT TRANSMISSION; THE VAN WAS AT THE DEALER FOR OVER TWO WEEKS. ONCE WE AGREED TO PAY OUT OF OUR OWN POCKET, WE WERE TOLD THAT THE WIRING BETWEEN COMPUTER AND TRANSMISSION WAS DIRTY; THEY STATED THAT IT WAS NOW FIXED. NOW THREE WEEKS LATER, SAME ISSUE; WE TOOK IT TO A MECHANIC WHO FOUND WATER IN THE COMPUTER. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE STABILIZER ARM AND THE FRONT BRAKES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN FOR A STATE INSPECTION WHEN IT WAS NOTICED THAT THE BUSHINGS AROUND THE BALL JOINT WAS CRACKED AND THE BOLT FRACTURED WITHIN THE LOWER CONTROL ARM. THE INSPECTOR ALSO INDICATED THAT THE FRAME NEEDED TO BE REPLACED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 08/19/14*LJ UPDATED 08/24/2017*CT