2004 FORD FREESTAR Complaints

WHILE DRIVING VEHICLE, I LOST ALL POWER TO THE DRIVE TRAIN. ENGINE CONTINUED TO RUN FINE, BUT WOULD NOT MOVE VEHICLE FORWARD OR REVERSE. HAD IT TOWED TO REPAIR SHOP AND WAS ADVISED THAT THE TRANSMISSION HAD FAILED DUE TO BEING FULL OF METAL SHAVINGS FROM THE TORQUE CONVERTER. HAD TO REPLACE COMPLETE TRANSMISSION AT A COST OF $3039.00. SEVERAL MONTHS LATER I GOT A LETTER FROM FORD MOTOR COMPANY ABOUT A PROBLEM WITH THE TORQUE CAUSING THE TRANSMISSION TO FAIL. THEY SAID THEY WOULD SEND MORE INFORMATION LATER. SO FAR I HAVE NO FURTHER INFORMATION FROM FORD. *TR

THIRD ROW SEAT NO LONGER LATCHES SECURELY, CAUSED BY CORROSION FROM LEFT REAR WHEEL WELL AREA RUINING BODY LATCHING HOLDING SEAT IN PLACE. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION OVERHEATED WHILE DRIVING 60 MPH. THE FAILURE OCCURRED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TORQUE CONVERTER WAS NOT SUPPLYING FLUID TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 201,000.

WHEN ATTEMPTING TO REATTACH THE THIRD-ROW SEAT FROM THE FLAT POSITION, THE DRIVER'S SIDE LATCH ON THIRD-ROW SEAT POPPED OFF - THE PART WAS RUSTED AT THE ATTACHMENT POINT ON THE INTERIOR AND IT FELL ONTO THE GROUND THROUGH A HOLE ABOVE THE REAR LEFT TIRE. *TR

MARCH OF 2012 I RECEIVED A RECALL ON MY VAN. I CONTACTED FORD AND WAS TOLD THAT THE PARTS(TORQUE CONVERTER) WERE NOT AVAILABLE AND I WOULD RECEIVE A SECOND LETTER WHEN THEY DO. IT IS NOW NEAR THE END OF JULY AND AFTER SEVERAL PHONE CALLS TO FORD I AS OF YET HAVE NOT RECEIVED ANY INFORMATION ON GETTING THIS FIXED. A FRIEND ALSO HAS A FREESTAR AND HAS ALREADY RECEIVED HER LETTER AND HAS APPOINTMENT TO GET HER'S FIXED AND HAS NO PROBLEMS WITH HER VAN. MINE HAS ALREADY BEEN DIAGNOSED BY AN ASE CERTIFIED MECHANIC THAT THE TORQUE CONVERTER IS GOING AND IS A DANGER TO DRIVE ANYWHERE BUT IN TOWN (5 MILE LONG ISLAND WITH NO HILLS). SEEMS TO ME THAT AFTER SEVERAL PHONE CALLS,FORD WOULD PUT THOSE THAT ARE HAVING PROBLEMS WITH THEIR VEHICLES AT THE TOP OF THEIR LIST AND NOT GO IN WHATEVER ORDER THEY HAVE DEEMED FIT. *TR

STARTED IN FEB 2012 WITH THE TORQUE CONVERTER - THEN THE PCM WHICH LEAD TO DIFFERENT ELECTRICAL ISSUES - FROM DASH LIGHTS STAYING ON RUNNING THE BATTERY DEAD - A FORD DEALER SAID THE PCM WAS GETTING WET BECAUSE OF A MANUFACTURING ISSUE OR DESIGN FLAW - THERE FIX FROM CORPORATE FORD WAS TO REDIRECT THE WATER AWAY FROM THE PCM BY LAYING DOWN A BEAD OF CHALK ( THAT'S FORDS RAIN KIT SERVICE BULLETIN #TSB-06-14-10 ) - BUT BY THAT TIME I WAS TOLD THE PCM COULD ALREADY BE DAMAGED - HERE IT IS JULY 18 2012 MY FREESTAR IS AGAIN AT A FORD DEALERSHIP - I AM THINKING THE ONLY WAY TO RESOLVE THIS IS TO INCLUDE THE ATTORNEY GENERAL. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT CONTINUED TO STALL. THE FAILURE OCCURRED FOUR DIFFERENT TIMES AFTER RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

HAD POWERTRAIN SYMPTOMS RELATED TO FORD TSB 06-14-10, FOR ENGINE/TRANSMISSION DRIVEABLITY. HAD VEHICLE TOWED BECAUSE I HAD NO REVERSE & FORWARD ENGAGEMENT, AND HIGH IDLE IN NEUTRAL. FORD DEALER, FIXED TRANSAXLE PER SAFETY RECALL 11S25, AND TSB 06-14-10, FOR WATER ENTERING THE PCM. DEALER RETURNED OUR VEHICLE ON JULY 10TH, EVERYTHING APPEARED OKAY. ONE JULY 11TH, THE VAN BEGAN HAVE SHIFT ISSUES, AND THEN STALL GOING DOWN THE ROAD AT 20-25MPH. IF THE PCM IS DAMAGED FROM WATER, THEN WHY DON'T THEY REQUIRE REPLACEMENT IN THE TSB. THIS IS A SERIOUS SAFETY ISSUED, ESPECIALLY AT 70MPH ON A FREEWAY. THIS TSB SHOULD BE RECONSIDERED AS A SAFETY RECALL. HOW MANY PEOPLE SHOULD BE INJURED OR KILLED DUE TO THIS CONDITION? ONE IS TO MANY! *TR

WHILE DRIVING AT 65MPH, THE TRANSMISSION WENT OUT WITH NO PROBLEM IN THE ENGINE AND THE VEHICLE COASTED TO A STOP ON THE HIGHWAY IN FRONT OF A RED LIGHT. THE CAR WOULD NOT GO FORWARD, IT WOULD NOT REVERSE, EVEN THOUGH THE LEVER FROM THE ENGINE TO THE TRANSMISSION MOVED BACK AND FORTH FINE. THE CAR COST ME A LARGE SUM TO TOW, AND THE FORD DEALER THEN CHARGED ME $100 FOR A DIAGNOSTIC THAT WAS PERFORMED APPARENTLY WITHOUT MOVING THE CAR FROM THE PARKING SPOT WHERE THE TOW TRUCK HAD DROPPED IT OFF. THEY NOW WANT $500 TO DO A DIAGNOSTIC ON THE TRANSMISSION ITSELF, AND IF THEY DO THE WORK, THAT WILL BE INCLUDED INTO THE TOTAL. THE DEALER DID NOT MENTION ANY RECALL, AND WERE INSTEAD TRYING TO PERSUADE ME TO GET A NEW FACTORY REBUILT TRANSMISSION FOR $3500.. I FOUND OUT ABOUT THE RECALL FOR THE TORQUE CONVERTER ON A FORUM, AND THE MALFUNCTION OF THAT PIECE OF EQUIPMENT EXPLAINS EXACTLY THE SYMPTOMS MY CAR HAD. I UNDERSTAND THAT FORD IS ONLY GOING TO PAY $1450 TO REPLACE THE TORQUE CONVERTER, AND TAKE NO RESPONSIBILITY FOR THE TRANSMISSION THAT IS NOW FULL OF SHAVINGS. EVERY MECHANIC I'VE TALKED TO, SAYS ON PRINCIPAL AND FOR SAFETY REASONS, THE ENTIRE TRANSMISSION NEEDS REPLACED. FORD IS SAYING THAT JUST REPLACING THE TORQUE CONVERTER FOR $1450 WHILE LEAVING THE SHAVINGS INSIDE THE TRANSMISSION, IS ALL THAT IS NECESSARY; THE TRANSMISSION WILL FUNCTION NORMALLY EVER AFTER. WHO IS RIGHT? *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT THAT WHILE DRIVING 60 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THERE WAS NO WARNING PRIOR TO THE FAILURE. THE STEERING WHEEL STARTED SQUEALING WHENEVER THE CONTACT TRIED TO MAKE A TURN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE VIN WAS NOT ACCEPTED. THE FAILURE AND CURRENT MILEAGES WERE 69,075.