2014 FORD FUSION Complaints

My rear camera on my 2014 Ford Fusion just stopped working on it's own (noticed on [XXX]). I then researched and found a recall; however, the recall is VIN specific and does not include my vehicle. This is a problem as my camera stopped working and deserves to be fixed as well the others that have already been identified. VIN# [XXX] I also called and my reference # is [XXX] Thank you in advance for your assistance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE NOTIFICATION APPEARS AS STEERING SYSTEM FAULT SERVICE REQUIRED, BLIND SPOT SYSTEM FAULT, AND CROSS TRAFFIC FAULT THIS HAPPENED WHILE DRIVING LOST ABILITY TO STEER CAR DOSENT CRANK, THIS POSES A SERIOUS RISK OF INJURY/DEATH.

Experiencing repeated coolant leaks. Heating/coolant was repaired last winter. Failed again this winter. Car keeps needing additional coolant added. Will be taking it in on Monday to find out which parts failed this time.

I bought the 2014 Fusion in 2019 used. It had roughly 60 some thousand miles. I had to replace the motor at 94 thousand miles. Now at 131 thousand miles, I am faced with the same issue and need to replace the motor again after only 37 thousand miles. From what the dealer said (Copper Country Ford in Houghton Michigan) both issues have been coolant leaking into the cylinders and killing the motor. The first motor was around $4500.00 and now it is roughly the same $4500.00. So $9000.00 in 4 years!!!!! I called Fo Mo Co and they will do nothing to help. They say there is no recall and or order from NHTSA about this issue. Nor do they have any other programs to help resolve this issue or help pay for the repair. First Motor Replaced August 2020 at 94,000 Second Motor Died December 2024 at 131,000

The airbag light stays on, even though it has never been deployed. The dealership cannot determine why the airbag light stays on. My last vehicle inspection was on 07/11/2024, at Schicker Ford of St. Louis.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 39,112.

The contact owns a 2014 Ford Fusion. The contact stated that while parked, it was discovered that the vehicle was slowly losing coolant. The failure became a reoccurring failure. The vehicle was taken to a local dealer however, a diagnostic test was pending. The vehicle was not repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline for assistance. The contact referenced an unknown manufacturer’s recall that was related to the failure; however, the manufacturer confirmed that the VIN was not associated. The approximate failure mileage was 47,000.

Since around 2020 / 2021 the vehicle rear-view camera has been malfunctioning. The screen can go blank or show an error message intermittently while in use, often moments after the vehicle starts to move, making continued immediate movement dangerous for the driver or pedistrians. The video feed sometimes works, sometimes shows an error message to contact the dealer. Sometimes the feed flashes back and forth intermittently working and showing a black sreen, every few seconds. Sometimes the video feed is flipped horizontally, showing the usually left side of the video on the right and vice-a-versa. This particular failure caused vertigo and was extremely hard to ignore, making it difficult to continue parking the car. I contacted the dealership and was told an approximate $1300 was required to fix the intermittent camera functioning, when it had worked for 8 years and was still intermittently working - it would seem a software problem introduced by an firmware update, if I was to assess the situation. no police report was filed, confirming. I called my local dealership more recently and asked about fixing it under relation to one of the many Ford truck related backup camera recalls and somehow my camera / car are not part of the recall, so I was instructed to contact the nhtsa to have my complaint added. I suspect because it is a lower volume car, the exact model is liikey not to show many vehciles with this problem. The corporate Ford customer service rep was very nice, but unable to grant permission for my car to be fixed by a dealer at reduced cost. Please add this to the Ford recalls of late or open a new relating recall. Thank you for your time.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH and turning to the right, the contact heard an audible chime. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake fluid reservoir was not properly filled. The mechanic topped off the brake fluid reservoir. The vehicle was repaired. The contact stated that the loss of brake fluid had become a recurring failure. The vehicle had been taken to a local dealer in July 2023 to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the failure started after the recall repair was performed. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.

Backup camera operates intermittently in when in reverse, coming on for about 10 seconds before cutting or not coming on at all, which causes near misses when backing up. Also, camera periodically remains on for 10-15 seconds once shifting into drive which is distracting when pulling into traffic and causes near misses. Furthermore, the camera sometimes activates for 10-15 seconds when shifted into drive from park, again very distracting when pulling into traffic. Problem has persisted for at least 5 years, most recent incident today. Service consultant at two different Ford dealers denied knowledge of this problem.