2020 FORD FUSION Complaints

The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, smoke and an abnormal odor was coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

On [XXX] I backed my 2020 Ford Fusion out of my driveway. I stopped and tried to shift from reverse to drive and the transmission locked up in Park, the engine died and the parking brake was engaged. I was sitting across the street with no way to move the car. I had the car towed to a Ford dealer and they replaced the transmission cable bushing and cover. These parts are the same as those used in Fords recall 22S43. Ford continued to use inferior parts on cars built after the dates mentioned in the recall. This is a safety issue as it could happen at any time. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. While in the process of waiting to figure out my next step of action I was informed by one of the service writers that they were going to approve my repairs by this time my vehicle had completely stopped on me while on the highway with my child in the car. Once it was towed to the dealership my car sat for 2 weeks untouched because of other repairs and I was later informed that Ford is wanting to overturn their decision and not repair my car.

Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous

My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. I was able to remove the cabin air filter and then removed the blower motor below it to clean the debris from that. The debris feel when I went to remove the air filter as the opening scrapes the top of the filter as you remove it! I wiped every thing down with bleach wipes and vacuumed as much as i could then blew out the system with compressed air and reassembled the vehicle. When I was done I looked up "how mice can get in there" and found out I'm not the only one this has happened to. Since the air filter does not filter out viruses and bacteria this is a serious health problem. People can get Hantavirus (67% mortality rate) from mice, droppings, as well as other bacterial infections, and viruses! It can kill anyone in the car riding in by breathing the virus coming from the heating or a/c system. The outside air inlet should have a tightly conforming mesh covering to prevent mice and other rodents from getting into the A/C system in all vehicles. Or the recirculating door can be programed to close when the vehicle is shut off! Note the vehicle still smells a bit and I'm going to have it detailed and use a disinfectant sprayer to clean out the entire A/C heating system that I ordered.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,994.

Rear Package Tray Trim disintegrating due to sun exposure, the carpeted fiber trim behind the rear seats underneath the rear windshield. The part is still installed in my vehicle, but it available to be inspected I am constantly finding ultra fine black fibers throughout my car's trim/dashboard/steering wheel/infotainment/vents, on my clothes and in my hair especially after driving with my windows down from the trim piece fibers disintegrating. Because the fibers are blown throughout the car this is a health hazard as you are breathing in fiber strands, similar to why asbestos has been banned. A Ford dealership has inspected the part to see if there are any Ford recalls and to quote replacement of the part. First started noticing the black fibers about a year ago but that was only when the part was touched as it would cover your hand/arm in the fibers. It has progressively gotten worse to where air will now cause further disintegration of trim and blow the fibers throughout the car.

The engine is “eating” the coolant causing the vehicle to overheat and break down.

The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Blower fan stopped working in middle of heat wave. Vehicle is only 4 years old and system not functioning with heat or cold settings.