2011 FORD FUSION Complaints

Power steering suddenly went out on Thursday 6-25-24. No warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. Other Fusions have had a recall for this same issue. I believe the 2011 should have a recall for the power steering. This is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had failed to start. The vehicle was taken to several independent mechanics to be diagnosed. The contact stated that a mechanic replaced the starter; however, the failure persisted. The contact related the failure to an unknown recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 145,000. The VIN was not available.

The contact’s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact was informed that there were no DTC codes retrieved, and the recall repair would not be performed. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. The contact was unaware of the repair that was needed to fix the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was 170,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to maneuver. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. The contact was informed that the power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 184,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.

My car now says power steering assist fault and is impossible to turn the wheels on.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. The traction control warning light was illuminated. The vehicle was taken to Auto Zone, where it was determined that the failure was related to the electric power steering assist. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because an unknown service campaign had expired. The failure mileage was approximately 147,000.

Electronic steering control module no longer functions. Ford refuses to fix this issue due to this vehicle not being part of the recall that was put out for this. My car is essentially totaled. I cannot afford to buy another vehicle or fix this issue, so now I have to drive with no power steering.

The contact owns a 2011 Ford Fusion. The contact stated while changing the driver's side front tire, three of the wheel studs fractured. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 11V574000 (Wheels). The failure mileage was approximately 140,000.

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North Start and they verified the proper codes. When they sent the claim to Ford it was denied. North Star was un-able to get an explanation as to why they were told it was covered or why it was denied. I was given a Ford customer service #. I had to have the vehicle towed again. Upon calling Case #CAS44009218 was assigned but was given no assistance. To date I haven't heard from either North Star or Ford. I have owned the Fusion since 2012 and have never received a recall notice. I would like to know what year or at what milleage this condition stopped being a dangerous hazzard.