2020 FORD FUSION Complaints

The contact owns a 2020 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the gear was shifted, and the vehicle reverted to park. The vehicle was restarted approximately five to ten times on all but one occasion, and the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,200.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

Ford has issued a recall for which they have offered no remedy. The recall recommends not using the DEFINING feature of the vehicle; the entire purpose for which it was purchased: i.e. the short but meaningful electric range. Ford say the vehicle should not be charged due to an engineering fault that may lead to a fires. The issue has led to thousands of dollars in extra fuel cost and, in my state at least, Ford is refusing to buyback the vehicle.

This car is a plug-in hybrid. Ford told owners NOT to charge their cars as of June 16, 2023, and they still don't have a solution. It's January 30, 2024. That's 228 days or 62% of a year or 7.6 months. I don't consider that a timely recall. Jun 16, 2023 Manufacturer Recall Number23S33 NHTSA Recall Number23V440 Recall Status Recall Incomplete, remedy not yet available

Flexplate cracked. Causing vehicle to make a loud noise when idle or driving in reverse. Cracked discovered by mechanic and Ford service department. No warning lights or other issues prior to crack.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle changed lanes independently. The vehicle was steered to the side of the road. The vehicle was taken to a dealer where it was diagnosed that the steering control module was informing the steering wheel to turn to the left while the vehicle was to the right and vice-versa. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,620.

Ford reached out in June 2023 with a recall stating to not charge the vehicle and provided a small check to "help with gas." It has now been 7 months with no resolution. I have had no issues in the past from charging my vehicle even though my standard battery did just need to get replaced.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available. Additionally, the contact stated that his vehicle was also not included in Customer Satisfaction Program Number: 21B09 for 4G Program Upgrade. The contact stated that his vehicle was still in 3G configuration with no chance to be upgraded by the manufacturer to 4G.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that while attempting to start the vehicle, the vehicle was not responsive. The contact attempted to recharge the battery despite the recall instructions and was unable to start the vehicle. The failure mileage was approximately 35,000. VIN tool confirms parts not available.