2011 FORD FUSION Complaints

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was started, the steering wheel seized. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering control module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 151,000.

Started the car and a "Power Steering Assist Fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. I believe this could be part of NHTSA campaign 15V340000, but it doesn't come up on my VIN. On the Ford website my VIN shows it as campaign 15N01, described as "Epas steering efforts".

- The power steering does not work. - The car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - The car has been taken in for service and verified by the dealership "Walt Sweeney Ford" in Cincinnati, Ohio - The warning light in the vehicle says "Power Steering Assist Fault" - I think this should be covered under "Safety Recall - 15S18 - the car was manufactured in - Hermosillo - which is one of the Assembly Plants mentioned in the recall and during the time mentioned in the recall - - The manufacturer says it is not covered - The contact stated that the CSP 15N01 is applicable to their vehicle according to the CarFax despite the dealership not honoring that.

The contact owns a 2011 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into a residence. The air bags did not deploy. The contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. A police report was filed. The vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. The contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.  

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the EPS was not functioning as needed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was shaking. The contact stated that when the vehicle came to a complete stop, the vehicle lost motive power. The vehicle was towed to independent mechanic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. I’m glad I was going straight and not turning at that moment because I believe I would’ve crashed.

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had experienced an internal failure, and the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

The contact owns a 2011 Ford Fusion. The contact stated that the fuel tank was cracked and leaking. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.