2020 FORD FUSION Complaints

According to dealership, the 12-volt, 7 year battery passes all testing and has a "Good" (best) rating (battery is only 3 years old). Diagnostics reveal batter at 80%. When battery falls below 85% (such as frequently happens in cold weather), the computer program shuts down several features including remote car starting. Electrical programming must be changed to when a battery falls below 50%...when a car battery should be changed out. Please recall these vehicles and require Ford Motor Company to reprogram the electronic system. Thank you.

If the car is parked in directly sunlight and I start the car a "Front camera temporarily unavailable" message will appear. It happens more when the outside temperature is warmer.

My 2020 Ford Fusion has a broken shift bushing. Which is causing my dial box to revert back to park after changing gears.

The contact owns a 2020 Ford Fusion. The contact stated that the gear shifter failed to shift into the intended gear and the vehicle would not drive forward. Upon inspection, it was discovered that transmission fluid had leaked from the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 66,000.

Water is leaking into the trunk of our vehicle through the tail light assembly and soaking all the electrical wiring in the base of the trunk. The wheel well is becoming flooded with water. All the wiring going in and out of the trunk is soaking wet. If you Google this issue. Other Ford Fusion owners with older model vehicles and the same tail light assembly are having the exact same issue where water is coming into the trunk from the tail light assembly. This is clearly a design flaw and with water coming inside and covering the electrical system I want to believe this is major safety concern.

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illuminated. The failure occurred a total of 5 times. The contact took the vehicle to a certified mechanic who reset the vehicle to remove of all the codes however, the failure reoccurred. The contact scheduled an appointment with the dealer however, the vehicle had not yet been diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 38,750.

The contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was made aware of the failure and then opened a case regarding the failure. The approximate failure mileage was 30,000.

I WAS BACKING OUT OF MY DRIVEWAY AND MY BRAKE PEDAL WENT TO THE FLOOR. I COULD NOT STOP AND HIT A VEHICLE BRHIND ME.

This has been a constant since I purchased vehicle in May 2020. If the car is parked in directly sunlight and I return to the car after a "Front camera temporarily unavailable" message will appear. The system works fine I have tested it very cautiously. It happens more when the outside temperature is 90 - 100 degrees. Living in California that means it happens more frequently than I like. Took it in to be checked in 2020 and was told to avoid parking in direct sunlight and that until enough complaints are filed nothing can be done. I took it in for an oil change today (09/24/2022 - 29,800 miles) with dealer and brought it up to service writer who told me he thinks the camera is faulty and may need to be replaced which is different from what I was told before. Glad there hasn't been any major incidents but having that message come up makes me second guess trusting it. And I think its ridiculous that I have to consider parking in shade in my still brand new vehicle. Hoping more complaints come in before I'm stuck with the bill to fix/replace which is what I believe Ford is hoping will happen. The first picture I will include is the first time this happened in July 2020 and 4k miles and the most recent this month.

Constantly with this specific vehicle, especially with the lane assist. The vehicle continuously jerks either left or right even within the green parameters of the lane, especially when doing a slight turn on the highway. When it is raining the vehicle smart as go offline an cannot read the lane or the vehicle in front of it. When I first purchased the vehicle after driving for less than a year I had to take the vehicle in because the engine was warped. Constantly when I’m the vehicle the Apple car play system would either freeze or the screen would go black.