2011 FORD FUSION Complaints

I bought a used 2011 Ford Fusion 1 year ago with 91,000 miles on it. When I took it for a test drive, the brakes were fine. After I bought it and drove it for a few days, I noticed that when I was in stop and go traffic, the brakes weren't engaging as soon - and the brake pedal would have to be pressed much further down towards the floor before engaging. It only happened once in a while, but as the year went on, it was happening more and more often to the point that we are afraid to drive it. We brought it in to our mechanic who is very knowledgeable. He said that the issue is with the hydraulic control unit (ABS part), and he said that it looks to be like the exact issue covered in the current recall for 2006-2010 models. The mechanic has had it in his shop for two months as we wait for the parts to become available as they are on a national back order. The fact that these parts are on a national back order with lots of people waiting in line to purchase them tells me that my car is not the only one out there having this problem. I have researched on several forums online and am seeing multiple people reporting the same problem on their 2011 Fusions. This is an extremely scary situation because the brakes can just go out on you completely without any warning at all, working fine one minute and then completely gone the next. I refuse to put my life in danger to continue driving this car due to the safety concern, and am not sure how to handle this financially since I am making payments on a car that I can't drive and also paying for insurance for it to be sitting in the shop. I am hopeful that the NHTSA will investigate this complaint, as I am certain my situation is NOT unique.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

The contact owns a 2011 Ford Fusion. The contact stated while making a U-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the traction control warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

The contact owns a 2011 Ford Fusion. The contact stated while driving 70 MPH, she noticed smoke coming from the front passenger’s side tire. The contact stated that the ABS warning light was illuminated. The contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. The contact took the vehicle to an independent mechanic, where it was determined that the brake hose needed to be replaced. The vehicle was not repaired. The contact’s husband replaced the front passenger’s side brake hose himself. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.

The contact owns a 2011 Ford Fusion. The contact stated while turning into a parking lot, while depressing the brake pedal, the brake pedal went to the floorboard. There was no warning light illuminated. The contact was able to pull into a parking space, where the vehicle was stopped by the curb. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 193,000.

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal was soft and spongy while depressed, causing the contact to pump the brake pedal for the vehicle to stop. The contact stated that the brake pedal would go to the floorboard while depressed; however, the failure was intermittent at first but had started recurring more frequently. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who bled the brake lines and stated that the ABS module needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure and confirmed there were no recalls on the VIN. The contact was made aware that the part needed for the repair was on backorder. The approximate failure mileage was 70,500.

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual steering mode due to a Power Steering Control Module (PSCM) detecting a motor position sensor fault. Unfortunately, my vehicle's mileage had exceeded 150,000 miles, and I was unaware of the recall at that time. I understand that the extended coverage provided under Program 15N01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. Regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. Given the safety implications and the number of affected vehicles, I kindly request the NHTSA to investigate this issue further and take appropriate actions to ensure the safety of all Ford Explorer owners affected by this power steering problem. I believe that th