2020 FORD FUSION Complaints

Rear backblast felt cover severely deteriorating after only 2 years The tiny felt peaces get everywhere And harmful to your health If inhaled

The contact owns a 2020 Ford Fusion. The contact stated while driving 68 MPH, the vehicle started to stall. The vehicle was taken to the dealer and the contact was informed that the vehicle was not wired correctly. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.

The contact owns a 2020 Ford Fusion. The contact stated that their husband was coming to a stop light at approximately 5 mph, he attempted to stop the vehicle by depressing the brake pedal but the vehicle failed to respond. In order to avoid a crash, the driver veered to the right where they went over a curb, into a bush, and eventually came to a stop by crashing into a guard wire. The driver then drove the vehicle in a parking lot nearby and when attempting to stop the vehicle again, the vehicle failed to stop again. The driver had to place the vehicle in neutral and shut it off. There were no injuries reported. A police report was not filed. The contact took the vehicle to the dealer but the diagnosis was unknown. The vehicle had not been repaired as of yet. The manufacturer was made aware of the failure and opened a case and referred them to the NHTSA Hotline. The approximate failure mileage was unknown.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact also stated that while the vehicle was in park(P) on an inclined driveway, the vehicle rolled forward without warning and crashed into a home. No injuries and damages were reported; the contact was able to resume normal driving operation after the failure. The manufacturer was contacted and a complaint was filed. The vehicle was taken to a dealer for a diagnostic; however, the dealer was unable to duplicate the failure. The vehicle had yet to be repaired. The failure mileage was approximately 16,270.

There is Exhaust smell of rotten eggs that enter the cabin while driving and it happens almost every drive. I have brought the car to the dealer where they ran tests but found no problems. As soon as I got the car back it started producing the rotten egg smell again.

My 2020 Ford Fusion has a broken flex plate after only 40,000 miles on the road. This appears to be a very common problem among several different Ford vehicles that have this combination of engine/transmission. It is a safety risk because the car is no longer drivable after the flex plate breaks. This could lead to dangerous situations if a vehicle is broken down in the road. There are no warning lights or messages that something is wrong, but a noticeable rattling sound was coming from the front end of the vehicle that lead to the diagnosis of a flex plate issue by the Ford dealership.

Vehicle purchased used in Feb 2022, dealer said vehicle was in EXCELLENT mechanical condition. May 2022, 3 months after purchase vehicle has a broken flywheel and now needs the flywheel, torque converter and transmission pump replaced before 1st oil change since purchase was due. 65k miles on odometer.

I purchased this vehicle on Mar 4 2020 at Al Spitzer Ford in Cuyahoga Falls, OH with only 11,800 miles.I am getting the run around with their service department. The vehicle does not have a hoodliner insulator installed. It's needed to control temperature, protect paint and reduce engine fires. This is Ford's way along with the dealership to cut costs. The vehicle is covered under warranty and is metallic black which will attract the heat

I started my car and the engine was running very rough. The check engine light came on and I received a notification in the FordPass app of a powertrain control module detected an engine misfire. I was 108 miles from home in a snow storm. I drove to a hotel and spent the night. My husband picked me up the next morning. We towed it to the dealership where they found coolant had leaked into the spark plugs because of a warped cylinder head.

Dead battery again; this is a major concern on this particular fleet car that we have. Dealer had car towed in. I told them to check the connections. This seems to be a concern of other 2020 Ford Fusion owners as well, after researching. We need this vehicle in our fleet and we cannot have this keep happening. No dealer paperwork yet as the problem has not yet been resolved; car still at the dealer.