2011 FORD FUSION Complaints

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. The contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The master cylinder has gone out 3 times within 6mo of repair and warranty repair. Yes, it was confirmed and repaired by Goodyear Auto Service Center both previous times. I have the receipt to the warranty repair. The third time just happened last night. The vehicle has a current state inspection sticker. No warning light or symptoms at all. When driving without warning the brakes go to the floor and it’s harder to stop when driving. Yes the vehicle can be inspected upon request. Last night I was approving the corner of an intersection. My destination was a store on the corner. My speed was approximately 40-45 and I began to slow down by not accelerating. As I became closer to the driveway I began braking at which point almost immediately I felt what I can best describe as a disconnect, almost a pop of release like. At this point the brakes immediately went to the floor and I was scared I wasn’t going to be able to stop. I pumped the brakes and was able to slow the car down and turn in.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The contact pulled off the roadway. The contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. The contact was informed by the technician that the VIN was previously included in the NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 195,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, the steering wheel stiffened without warning. The contact stated that the vehicle was difficult to steer. The contact stated that the power steering assist returned after depressing the brake pedal. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 147,000.

"Power steering assist fault" was illuminated in message center. Complete loss of power steering making the vehicle undrivable. Vehicle not covered in recall even though this is a widely know issue in this year's make and model.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. The contact then stated that the steering wheel became stiff and seized. The contact referenced NHTSA Campaign Number: 15V34000 (Steering) however, the dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was unavailable.

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for Ford vehicles especially 2011 Ford fusion. Once the message came up the power steering no longer worked.