2011 FORD FUSION Complaints

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 5 MPH, the vehicle experienced a loss of power steering functionality with the power steering assist failure warning light was illuminated. The contact stated that the failure was recurring after starting the vehicle. The vehicle was taken to an independent mechanic, where the contact became aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle remained at the independent mechanic awaiting further diagnostic and repair. The local dealer was made aware of the failure and made the contact aware that the warranty had expired. The manufacturer was not made aware of the failure. The approximate failure mileage was 190,000.

The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel was seized while driving at various speeds. The contact would unlock and lock the vehicle to correct the steering failure. After the last failure, the contact was unable to fix the steering failure and the vehicle remained inoperable. The vehicle was taken to the dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle the power steering assist and the traction control warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering) but that the vehicle was previously repaired under the recall. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer also stated that the vehicle was already repaired under the recall. The manufacturer provided no additional assistance, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 179,865.

About 6 months ago, while driving, my car hit a bump in the road and the brakes went all the way to the floor when I tried to stop. I pulled to the side of the road, turned car off and restarted and brakes returned to normal. Two days ago for no reason the brakes became non-responsive again. I turned the car off and restarted and they began to work again. Shortly after that incident, on the same day, the warning lights came on and the brakes became unresponsive. After turning the car off, opening the door and restarting the brakes still were unresponsive and the warning lights are still on. I cannot drive the car safely because the brakes are not working and the warning lights are on non-stop.

While driving at 25-30 mph I stepped on the brakes to stop and alarm went off and warning of ABS system failure. I had to press brake pedal extremely hard to slow down to rolling stop, completed stop with parking brake. I took to independent mechanic who was unable to get the car to repeat the problem. After I picked up my car from mechanic it happened again, but when I turned the ignition off and opened the door the warning stops. I don't know what caused the brakes to fail and can't predict when it will happen again. This is very unsafe.

It started in February 2023 no warning lights nothing just when I came to a stop at a red light the car dies it will start right back most of the time but other times when you start it back it's like the starter stays engaged and makes a struttering sound and whole car shakes and you have to hurry and shut it back off and restart it again the longer you drive the car the more it dies when you come to a stop other times it may not do it for days I've almost been in 7 accidents that I've counted bc of this issue bc it dies and ppl think I should be moving and I can't or I just turn at a light and it will die and I can go until I restart it I also think it cause my battery to go out bc I had to replace it not long after this started. It's not been reported to anyone but you or inspected but is available to be anytime. Components affected ( DOOR HANDLE INSIDE PASSANGER SIDE)My 2nd issue is with my passenger side door handle without warning it just stopped working and now you have to roll window down to open from outside my safety could be at risk bc I wouldn't be able to get out of car if there was a crash. It's not been reported, inspected by anyone but is available anytime to be.

The contact owns a 2011 Ford Fusion. The contact stated that on numerous occasions while driving over 45 mph there was a scrubbing noise originating from the driver front wheel. The contact stated that smoke was occasionally witnessed coming from the front driver side wheel. Additionally, the contact stated that while driving on numerous occasions and at various speeds, the brake was inadvertently applied without being depressed causing the vehicle to lose speed. The brake system safety warning light was illuminated each time. The vehicle was taken to a dealer where the vehicle was diagnosed with an unknown failure and the vehicle was repaired. The contact stated the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer has been notified of the failure. The failure mileage was approximately 167,420.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 136,000.

The contact's son owns a 2011 Ford Fusion. The contact stated that while his son was driving at approximately 45 MPH, the check engine, "Service Advance Trac" and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the failures could not be duplicated. The vehicle was then taken to a local dealer, where it was diagnosed that the ABS and Hydraulic Control Unit (HCU) modules needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 91,000.

The contact's daughter owns a 2011 Ford Fusion. The contact stated that the rear passenger’s side tire became deflated. The TPMS warning light was illuminated. As a result of the failure, the power steering also failed. Upon investigation, the contact discovered that both the tire and power steering failure were related. The vehicle was taken to an independent mechanic who replaced the tire sensor and reset the tire pressure; however, the power steering failure persisted. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 113,000.