2014 FORD FUSION Complaints

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, there was smoke coming from the rear of the vehicle. The check engine warning light illuminated, and the contact was unable to stop the vehicle while depressing the brake pedal. The contact desperately depressed the brake pedal, but the vehicle would not stop. The contact down shifted the vehicle and pulled the activated the parking brake. The vehicle came to a stop. The contact shut off the vehicle and restarted the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who replaced the brake pump however, the failure recurred several times. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

We took the car to the Ford dealer for recalls on 6/26/2023. We noticed the car would jolt or slow down when shifting gears. Also would, on occasion, jolt before stopping. We were told that the transmission needed repairs. The cost could vary from 4k to 7k, which we declined and brought our car home, and it can be inspected upon request. The car has a little over 60k miles, and we consistently serviced it. No warning lights or severe problems before being told our vehicle is not driveable until we repair the transmission.

I had a blowout on the highway and the tire tools supplied by ford do not fit the lug nuts. The AAA driver that came also had a very hard time removing the lug nuts. I bought a lug nut socket set to be sure I had the correct tool to remove my wheels but nothing in the kit fits correctly. I had to beat a 19mm socket on to remove the lugs but that completely destroyed the lugs so that they need replaced. As for the recall on the shifter cable and brake line, I paid for both of those repairs when both parts failed before the recall notice was issued. Ford will not reimburse me for the repairs due to the mileage was over 150,000 at the time of repair.

Car was making a grinding noise, had it in the shop three times(independent service center), problem was never fixed. Car now needs a new transmission due to the bearing or shaft coming apart and now metal got into the trans. there is a TSB on that part so it must be a know problem. Car has 100,000 miles on it transmission and parts should last longer than that. Warning came on to pull over safely while Car was being driven and gas petal went all the way to the floor and car revered. Tried to put the car in park and it went into reverse, putting my daughter who was driving and everyone else on the road at risk. Problem confirmed by two ford dealerships.

Replace my first engine because of overheating and severely white smoke due to leaking coolant. Now I'm about to replace my engine again, same problems. I found out from dealership this problem is on recall , just not my particular car but it's the same motor on the other approved cars.

The backup camera is frequently failing to work, putting the vehicle at increased risk for a rear collision. A message appears on the dashboard screen when the failure occurs that the system is not working.

The contact owns a 2014 Ford Fusion. The contact stated while driving 40 MPH, the steering wheel began to shake violently. Upon attempting to complete a turn, the contact stated that the steering wheel was making an abnormal sound and the wheels were not responding while turning the steering wheel. The power steering assist warning light and service advancetrac warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was notified of the failure. The failure mileage was 97,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, the vehicle inadvertently shut off after the ignition switch was slightly touched. The contact stated that the "Transmission Not in Park" message was illuminated on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not under recall for the failure. The vehicle was not repaired. The failure mileage was 147,829.

The contact owns a 2014 Ford Fusion. The contact stated while driving out of a parking space, the steering wheel became stiff. The traction control, Hill Assist, and power steering warning lights illuminated. Additionally, the contact stated that the front driver’s side tire was flat. The dealer was contact and made aware of the failure. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 138,896.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH and slowing for a traffic signal, the contact depressed the brake pedal and the brake pedal started to vibrate. The contact stated that the vehicle failed to stop in a reasonable amount of time. The contact stated that the traction control warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer had been informed of the failure. The failure mileage was 70,597. Parts distribution disconnect.