2011 FORD FUSION Complaints

The contact called on behalf of her mother who owns a 2011 Ford Fusion. The contact stated while her mother was starting the vehicle, the vehicle lost power steering functionality. The vehicle was towed to the dealer where it was repaired under NHTSA Campaign Number: 15V340000 (Steering); however, the failure reoccurred within 6 months. The contact stated that whenever the failure occurred, her mother turned off and restarted the vehicle, and the power steering would respond as needed. However, the failure later persisted upon turning off and restarting the vehicle. A message indicating a power steering failure was displayed. The vehicle was towed to the same dealer where it was diagnosed that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 176,000.

The contact's uncle owns a 2011 Ford Fusion. The contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. The contact stated that his uncle used excessive force to steer the vehicle off to the shoulder; however, the power steering assist returned, causing him to over correct the steering wheel nearly driving the vehicle off the road. The vehicle was initially taken to an independent mechanic however, the mechanic unable to determine the cause of the failure. The failure was intermittent. The vehicle was then taken to a dealer but was not yet diagnosed and remained in dealer possession. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.

When braking on a low traction surface, ABS activated pulsing the pedal. After this brake event, the brake pedal feels significantly soft and can be pushed nearly to the floor with ease. The braking distance has greatly extended and is unsafe to drive. The event closely matches the ABS valve issue in NTSA Campaign Number: 19V904000. This vehicle has not yet been taken for inspection nor repaired. This vehicle will be repaired soon but is currently available for inspection.

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 MPH, the vehicle experienced a loss of power steering assist. The steering assist warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.

The brakes in my car suddenly went very soft. Took to the mechanic and they initiated diagnosed it as a master cylinder issue. The have changed the Master cylinder about 3 times and still no brakes. The problem is the HCU or the ABS system. My vehicle has been worked for a month and still have not been able to fix. This nearly cause me to crash my vehicle as the brakes nearly failed on me. If I was on a highway, the situation would have been fatal.

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality while the contact was attempting to steer the vehicle into a parking lot. The contact stated that the "Power Steering – Service Now" message was displayed. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that the steering gear and the front driver’s side and rear passenger’s side tires needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and the contact was informed Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts) had expired and the vehicle out of warranty. The failure mileage was approximately 142,000.

The contact owns a 2011 Ford Fusion. The contact stated that while her son was pulling out a parking spot, the vehicle lost power steering functionality and the steering wheel became stiff. The service power steering assist message was displayed. The vehicle was taken to the dealer and the contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was not available.

The contact owns a 2011 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm. The contact stated that the service power steering message was displayed. Due to the failure, the contact had to use excessive force to steer the vehicle. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150,000.

I got a air bag recall on my 2011 Ford Fusion se @ diamond ford Lancaster I had a accident on December 25 2022 and my airbags never deployed

The power steering has failed intermittently (at least 5 separate occasions) while driving. The failure was inconsistent between times driven and parked. First time noticed, turned vehicle on and could barely move the wheel. Turned vehicle off and back on and didn't have an issue with the steering wheel or on the road and got home okay. The issue started out this way and then once it was consistent it was unable to operate the vehicle safely. This vehicle is our main vehicle so it happened to myself and to my husband while on his way home from work. However, when the power steering failed was extremely difficult to turn the wheel while driving. We took into dealership and the diagnostics was the electrical power steering is faulty and the traction control has failed. After looking into the issue - we believe our 2011 Ford Fusion may have been one of the recalls that should have been included for the power steering failure recall that was sent to other 2011 Ford Fusions. We did not receive a notification, however after viewing online - Ford recalled 445K vehicles with the same exact issue.