2011 FORD FUSION Complaints

While driving the power steering suddenly went out causing me to nearly crash. I was looking online and saw on their website that there was a safety issue and that they were fixing them. Since this was under the recall page and under the airbag recall, I had assumed that this was also under a recall. This was under campaign# 15N01. I went to a Ford Dealership (Veterans Ford) to get this and the airbag recall fixed. They then called me back and told me that not only was this issue not covered by a recall, that they would be charging me $250 dollars for the inspection. They also said it would cost $3900 dollars for the repair and that I had to have it done because it was a known safety issue. They said the fix was already done in 2015 when they reprogrammed the electric steering, when I took the car in for a warranty repair and airbag replacement (which was not done because they didn’t have it in). I then called FORD directly for some answers and the guy told me that they were not obligated to repair it because it was not an actual safety recall. I told him why was this under a safety recall page and why was I charged $250+ dollars and the guy kept repeating (like he had done this countless times) that it was not a safety recall and that there was nothing that they can do. Upon researching this issue online, it seems to be affecting thousands of people, all of whom say they nearly (or have) gotten into an accident. I’m sure there have been people seriously injured or killed by this sudden loss of control but not enough for anything to be done about it.

Complete steering gear failure, replaced by Witt Ford, I will request they keep the part for inspection. Driving down the highway when steering gear failed, no power steering placed driver and others on highway at risk. There were no warning lights or message until after failure of steering gear. Recall on steering issue 15v340000. I have never received any recall information or notified about any steering gear issue. Vehicle serviced by ford dealerships since October 2019 at least 10 times. Vehicle also registered with FordPass. Informed by dealer that recall and covered repairs expired at 10 years or 150000miles.

Power steering went out while driving, I came close to hitting someone head on, but was able to get it pulled over to the side of the road. Then the warning light came on.

Received a fault warning on the instrument panel about the power assist system and the power steering was out; fortunately this was not while driving. After a little research, found out this can be intermittent. On the third try of starting, the error cleared and steering was fine. Took it to the Ford dealer as power steering failure is obviously very dangerous if it occurs while driving, which often happens to people with this problem. Lots of internet searching revealed this is a common problem with Ford's electronic power steering. No related recall but the Ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). Will be $3k-$4k to fix. I could skip the fix and pray it never happens while driving, but that seems dangerous. Options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it).

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the contact noticed that the vehicle had lost power steering functionality with the power steering assist fault warning light illuminated. The dealer was contacted and stated that the power steering module software was updated; however, the power steering assist was not replaced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 177,000.

I have a 2011 ford fushion hybrid it has approximately 116,000 miles. I was driving on mountain roads. The power steering went out without warning. There was no warning sign. The power steering stopped working and the vehicle became difficult to steer even at minimal speed. The vehicle was unable to be repaired and had to be transported on a trailer home. After notifying a dealer, I was told of a customer satisfaction program recall that would service the Steering components however it had a 10 year or 150,000 miles expiration. My vehicle was more than 10 years from original purchase date and therefore, ford would not cover this under warranty. The vehicle remains unrepaired and inoperable due to this known unsafe issue.

The contact owns a 2011 Ford Fusion. The contact stated that after his wife exited from the front passenger’s side of the vehicle, she attempted to close and lock the door, but the door failed to close and latch securely. The contact stated that he was able to eventually get the door closed and locked; however, the front passenger’s side door failed to open from the inside. The contact had to roll the window down to open the door from the outside. Additionally, the contact stated that the front driver’s side door failed to open from the inside and outside and he had to use the passenger’s side door to enter the vehicle. The contact then had to roll down the window to exit the vehicle through the passenger’s side door. There was no warning light illuminated. The vehicle was taken to an independent mechanic to inspect the doors. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 122,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.

The power steering system just failed/froze up on me one day. The car was barely able to be steered and took my entire strength to move the vehicle. I took it to the dealer and they are saying it is not covered by a recall. Ford recalled the power steering units in 2011 Ford Fusions pursuant to campaign number 15N01. Now Ford is claiming that it is not covered under the recall. I never received notice of any recall. If I had, I would have taken it in.

The contact owns a 2011 Ford Fusion. The contact stated while pulling out of her garage, the vehicle lost power steering functionality temporarily. There was no warning light illuminated. The contact stated that the failure recurred several times. The contact stated that on one occasion, the power steering became operable after turning off and restarting the vehicle. However, the last failure lasted for approximately 20 minutes. A message indicating power steering assist failure was displayed. The contact was able to continue driving by using physical strength to steer the vehicle. The contact was able to drive to her residence. The dealer was notified of the failure and informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 15V340000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 110,000. The contact stated that they still drive the vehicle. It is also noted that the power steering takes about 3-10 seconds to become functional upon starting the vehicle.