2015 FORD FUSION Complaints

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to roll down the passenger’s and driver's side windows, the windows failed to function as needed. Additionally, the contact stated that several buttons on the steering wheel failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

July 1 2023 Me and my daughter were driving to go to fireworks and without warning the brakes went out completely. Hose busted on driver side

2015 Ford Fusion SE was taken in for multiple recalls on 6/14/2023. The recall that caused an issue was 23E03 Powertrain Control Module Reprogramming. After recall was completed, the gear shifter did not want to go in to gear, the gears were not wanting to change, and the times they did change they were shifting erratically. I was then only able to go 5 mph, and unable to make it home. The problem was confirmed by the dealership as they had to retrieve the car and take it back to the dealership to be looked at. When driving the vehicle, they confirmed that the gear shifting was "terrible". The vehicle is at the dealership waiting for the issue to be fixed as of 6/27/2023. There were no warnings or messages displayed at any point.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. The vehicle was able to restart after the first attempt. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,800.

My 2015 Ford Fusion, which has under 76,000 miles, started making a noise and took more effort than usual to take a turn- and once turned (both sides), took a lot of effort to get back into neutral position. I brought the car to Jack Madden Ford in Norwood, MA, where they ran diagnostics on it- the steering column needs to be replaced. My concern is that there was a recall placed on some 2015 Ford Fusions (Ford recall #15S14) which dealt with steering gear attachment bolts. This was not a recall under my VIN, but I'm suspecting that it should have been- especially since this car has low mileage for a 2015 vehicle and is only driven locally. That recall specifically mentioned in states with inclement weather where salt is used on the roads which could wear down the bolts (MA is one of these states). I have brought my car to the Ford dealership for every oil change/recall/repair needed- I can't think of any reason this should have happened, other than a defect in the vehicle.

My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.

The side mirrors adjust to a position on their own. They also become fixed in this position and are unable to move. Not sure why this happens. I saw some complaints of water exposure being the issue but I have not been able to test this theory. This issue becomes very dangerous when on any road but especially the highway

The contact owned a 2015 Ford Fusion Hybrid. The contact stated that while driving 22-25 mph in heavy traffic, the brake pedal was depressed but failed to respond. The driver continuously depressed the brake pedal but the vehicle accelerated and crashed into the rear of unknown Honda. The vehicle continued to travel and seemed to idle. There were no warning lights illuminated. There was a police report filed. The air bag deployed. There was no report of a fire. The driver sustained a quarter size burn on her right arm but medical attention was not provided. The vehicle was towed to a tow lot. The contact was unsure if the local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA hotline. The contact stated that she failed to received a recall letter and the failure was related to NHTSA Campaign Number : 22V011000 (SERVICE BRAKES, HYDRAULIC). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 140,000.

In April 2023 I received a recall letter, called immediately to set up an appointment to have it fixed. I was told the parts were not available, and to check back in June or July. Memorial Day weekend of 2023 I was driving home, when without warning, the brake line that is recalled had failed.. There was no warning. Thankfully I was able to coast to a stop. The dealership says the parts are not available. How long will this take.?

On May 15, 2023 I got in my car, proceeded to drive off when I noticed that the airbag light was still illuminated on the instrument panel. I notified the dealership the next day and dropped my car off on May 17, 2023. On May 19 a diagnostics test was run and revealed that I had a faulty seat belt buckle. I declined service on the car. This was shocking to me since I took my car to them less than 4000 miles and less than a year ago for the airbag light staying on again in 2022. At that time it was revealed that it was the passenger seat position sensor & it was repaired. In 2020 my car was also a part of Recall 19S25 for the seat belt. In 2018 repairs were also done on my car due to the airbag light coming on as well. I'm driving the car but now don't know if it is safe to drive. When I picked up the car, the light was still on but about 4-5 days later the light went off by itself. The passenger seat has barely been used since I purchased the car in 2015. After the repairs were done in 2022, the seat/seat belt has not been used so I don't understand how it can be faulty. It seems to me that there's a defect somewhere and it should be investigated. I would appreciate if this is given serious consideration. When I spoke with Ford Motor Company, they told me to contact you to have you investigate the matter. I am working with the Customer Relations Rep with Ford of Franklin- [XXX] at [XXX] regarding this matter. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).