2011 FORD FUSION Complaints

Brakes became extremely soft after an ABS event. No warning lights and brake pressure has not returned to normal

On two occasions (10/8/22 and 10/24/22) the vehicle had a loss of power steering. And I had difficulty turning the steering wheel. At the time the vehicle was going slow 5 to 10 mph, luckily I was able to stop. Both times the dashboard had a message " Power Steering Assist Fault". I took it to the Ford Dealer where the vehicle had been purchased from. I was told the computer diagnosis reported faults. This diagnosis cost alone was $275, and I spent a total of $3267.10 to repair the problem. This appears to be a known issue with this vehicle as there was a recall in 2015 (which in this vehicles case was handled with a reprogramming) and Ford extended 10 year warranty for replacement of the part if that wasn't originally done under the recall. The vehicle had an extended Service Plan, yet the extended warranty started with the original sale date. The car was purchased new October 10, 2010, the 10 year warranty expired October 2020! Luckily the incidents weren't serious, but Ford should take responsibility for not replacing the part under the original recall!

I got this 2011 Ford fusion in 2020. The car runs good, but after a couple stops or when I'm slowing down the car turns off and my battery drains. I've replaced the battery, alternator, new shifter, I've taken it to mechanics and they can't figure out the problem, the car still turns off. Please help

Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the Advancetrac and power steering assist warning lights illuminated as the steering wheel seized. The vehicle was then towed to a local dealer, where the Power Steering Control Module (PSCM) was reprogrammed, the steering gear was replaced, and an alignment was completed. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 70,111.

The service advantrac light came on then went off. About a week later I was merging off the interstate taking a friend home and the advantrac light came on AND it says service power steering and the power steering went out so I luckily was able to get the car home and didn’t wreck and hurt myself or someone else. I’m seeing that there was a recall but I don’t know if mines was fixed i just got it a year ago. I’m contacting the ford dealership tomorrow to see what can be done.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

The contact’s son owns a 2011 Ford Fusion. The contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the failure was related to the recall and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

The contact owns a 2011 Ford Fusion. The contact stated that while she was reversing, the power steering assist warning light was illuminated. The steering wheel seized and required excessive force to steer the vehicle. The vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. The contact was made aware of an unknown Extended Warranty on the steering. The vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The contact was advised to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was 70,250. The contact purchased a new vehicle and no longer needs a follow-up on the complaint.

The contact owns a 2011 Ford Fusion. Upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. The contact's son had to use excessive force to drive the vehicle to the residence. The dealer was contacted about the failure but offered no assistance. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.