2013 FORD FUSION Complaints

The contact owns a 2013 Ford Fusion. The contact stated while his wife was reversing and turning the steering wheel, the front of the vehicle emitted abnormal loud clunking and popping sounds. The message "Service Advancetrac" and a message indicating that the Hill Stop Assist had failed were displayed. The vehicle was taken to an independent mechanic where it diagnosed that the steering rack needed to be replaced as the steering gear motor bolts were fractured. The vehicle was repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 41,500.

I was driving to work and preparing to enter the highway when I received a flashing "low brake fluid" warning light and alarm. Within the first 5 miles of highway driving (before I could reach the next exit) I continually lost brake pedal and brake pressure. By the time that I was safely able to exit the highway my brake pedal needed to be depressed all the way to the floor for me to stop. Obviously this put the safety of myself and others in grave risk. I was lucky to be able to exit the freeway when I did. I found out from the dealer that there was a "Customer Satisfaction Program 22N02" notice issued in September 2022 that addressed my issue, as well as offered a repair. The dealer, however, is unable to perform the work for at least a month. My car has been sitting in a parking lot pending some way for me to get a repair. With the severity and grave risk of bodily harm associated with this issue it NEEDS TO BE A RECALL and not a "customer satisfaction program." I could have died or killed a pedestrian.

I experienced a brake hose rupture on this 2013 Ford Fusion. This caused a gradual loss of braking power down to none, and fortunately the incident occurred at low speed without collision or injury. I understand that NHSTA has an open recall query on this possible issue: https://www.thedetroitbureau.com/2022/08/nhtsa-opens-brake-hose-query-could-result-in-recall-of-1-7m-ford-vehicles/ Christian Brothers automotive in Sun Prairie, WI serviced the vehicle following the incident, and may have more details relevant to your inquiry in their records.

The contact owns a 2013 Ford Fusion. The contact stated that after shifting to the drive(D), the transmission experienced hard shifting. Also, while shifting to the park(P) the transmission would remain in drive(D) even though the gear selector indicated that the transmission was in park(P). During the failure, the vehicle would erroneously drive forward. The contact was able to manually shift the transmission to the park(P) from under the hood while a second person depressed the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission shift cable bushing was faulty and needed to be replaced. The vehicle was repaired on 3 separate occasions for the failure but each time the failure reoccurred. Additionally, all audible safety features such as the horn, alarms, and seatbelt alarms were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.

On 9/16/22 we were driving at about 30 mph on a narrow two lane road in Tewksbury, NH, when the engine suddenly and without warning failed to accelerate and began shaking violently, then quit. We managed to restart and when it again failed to accelerate managed to pull off road into a driveway. We called AAA and had car towed to Salem Ford in Salem, NH. See attached invoice for diagnosis. Incident occurred without warning. Car had been serviced in June 2022 with no problems found. Had we been unable to pull off road, the engine failure could have resulted in severe rear end collision as problem occurred in a blind curve. See attached invoice from Salem Ford.

My issue is with the transmission when applying the brakes. It seems to be the regenerative braking switching back-and-forth between the brake pads and the regenerative motor. Which causes the dash to come up with a bunch of error codes, including ABS brakes, traction control, airbags, Lane monitoring. these transmissions have about a 75% failure rate.

The contact called on behalf of a client who owns a 2013 Ford Fusion. The owner took the vehicle to an independent mechanic to have the water pump replaced. The contact stated while test driving the vehicle, he started to smell smoke inside the cab of the vehicle. The contact stated no warning light was illuminated. The contact was able to drive back to the independent mechanic, open the hood, and saw fire on the engine. The contact stated he extinguish the fire with a fire extinguisher. No fire report was filed. The contact stated no one was injured nor sought medication attention. The contact stated oil was coming through the cylinder head and caused the fire. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed by the dealer or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his son informed him that transmission fluid was leaking from the vehicle onto the ground. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle rolled forward and crashed into a pole. The contact was not inside the vehicle when the failure occurred. A police report was filed. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 93,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Power Steering Assist Fault message displayed. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering gear and torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 100,000.