2011 FORD FUSION Complaints

Complete loss of power steering while driving, Service Power Steering Now warning light came on right after, service advance trac warning right after that. After doing some research this is a known issue to Ford and customer service agent confirmed this in chat, screenshot included.

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to turn the steering wheel, the steering wheel seized, with several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed, and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules used for my vehicle and took it to the dealership to be programmed and was told it wouldn't program. Please I'm needing assistance with this situation

Power steering failed, there is a recall (15S18/15V340) that was done in Jan 2017 but all they did was electrical reprogramming. My power steering system (referenced in the recall) mechanical issues failed and I took the vehicle to Ford and Ford Corporate denied the recall claim. I called Ford Recall department on 1/15/2026 at 4:36PM CT and requested to speak to a manager and got connected with the manager on 1/15/2026 at 5:08PM CT in which the manager ended up hanging up on me. Therefore, I called Ford Corporate Customer Service to file a complaint on 1/15/2026 at 5:38PM CT and the representative denied me my complaint and would not provide me the recording of my conversation with her or the representative and manager even though they all told me that our conversation would be recorded. The fact that this mechanical failure occured under the recall terms is dangerous to the public as I was on the highway when my power steering just failed, it was not a wear and tear problem. This recall needs to be seriously looked at again and a complaint should be issued to Ford customer service and Ford Recall Service. This should also be a class action lawsuit.

I need help to get the recalls done on the vehicle I purchased and was never warned of any issues and now stuck and ford service is dwnyinf the repair recalls and I cannot afford or find financing. Please help

UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair

While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power steering now”. Drove another mile and a half and then suddenly lost all power steering. Steering was stiff annd difficult but I was able to drive another half mile to home and then had the car towed to a mechanic for repair. Mechanic stated that my 2011 Ford Fusion has EPAS (electric power assisted steering) and the steering rack had to replaced to fix the issue at a cost of $1900. Apparently there is a recall for this issue on 2010-2012 Ford Fusions but my VIN was not included in the recall.

I was driving down the highway, when my power steering failed it almost caused me to crash. I took it into a ford dealership and they are refusing to honor code 15S18 to replace the power steering box. Stating that it’s past warranty but for a safety recall it should not have an expiration date please help make this right.

Turning into a parking lot, power steering disengaged and warning message "Power Steering Assist Fault" appeared. Took the vehicle to an O'Reilly's auto store to have the DTCs read and the printed sheet listed code C1277-20: steering angle sensor signal failure. This issue was dealt with under the recall 15S18 and then customer satisfaction 15N01 for Ford, but I can't tell after calling Ford if my vehicle was part of the recall or not and they say it's not covered. I can't get any real answers one way or another.

Electric power assisted steering failed while driving. There was no accident , but had to react quickly to avoid mishap. Back in 2015, there has been a recall for Ford Fusions (2010-2011) that were manufactured from the Hermosillo facility. My vehicle was built at the same location and is a 2011, but does not qualify for a recall based on the records of Ford. I can’t find any record if the previous owner the vehicle serviced or if Ford ever sent me notifications. Between 2015-2017, I was deployed to Afghanistan and then reassigned duty stations,in which I changed my registration to Louisiana to Arizona . Between being oversees and having different addresses, I am not sure if I was ever notified. Currently, I don’t qualify for the customer program due to being over 10’years and having over 150,000 miles. Please help me in any way possible and ensure this doesn’t happen to others.