2011 FORD FUSION Complaints

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. The vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

At 75,000 miles the rack and pinion was replaced under recall. Exactly 75,000 miles later the rack and pinion has failed completely, the car is dead in the water and having to replace the defective part now on our own. The car is completely immobile there was heavy clunky noises prior to the failure now the steering wheel will not turn. Very disappointing that a recalled item would fail exactly at the exact same time as the original

Takata Recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Steering Angle sensor bad, paid $2500 to replace as it was not included in the Ford CSP. Happened again 3 months later to new rack.

The contact owns a 2011 Ford Fusion. The contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. During the failure the message “Power steering Assist Fault" was displayed. After turning off and restarting the vehicle the failure corrected itself. The contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. The vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that NHTSA Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.

Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. NHTSA and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.

The contact owns a 2011 Ford Fusion. The contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. The cause of the failure was not yet determined. The local dealer was notified and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.