2014 FORD FUSION Complaints

The contact owns a 2014 Ford Fusion. The contact stated while reversing, the rearview camera activated; however, the rearview camera chime and red line alerting that the vehicle was too close to another vehicle, pedestrian or curb failed to engage. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.

UNKNOWN. I just know something not right with my car. My brake lights will not turn off. There is something wrong with well i think there is something wrong with the transmission and steering. It just needs an all over inspection honestly. I need help, idk what else to do. I have to get back and forth to work! Help!!!

The contact owns a 2014 Ford Fusion. The contact stated that the power steering assist fault, traction control, and Hill Assist warning lights were illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact had the vehicle towed to an independent mechanic and was informed that the steering rack needed to be replaced. The contact was also informed that the engine mounts were corroded and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 15V250000 (Steering). The dealer and manufacturer were contacted, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 121,000.

I took my 2014 ford fusion, per a recap letter, to my local dealership on 10/11/22. I was notified today, 10/14/22, that the part ordered was DENIED by ford due to a policy to prevent dealerships from “hoarding” parts. Apparently my dealership has ordered too many brake line parts. I was told that they would retry on 10/17/22 but couldn’t guarantee it would be approved. I’m the meantime I’m without a car as my brake line is leaking and if I have to drive it’s a risk. How can parts be DENIED for a RECALL?!?!? This policy puts drivers at extreme risk of injury or death while they wait for their cars to be fixed.

One of the rear seat belts will lock and not release. After you unlatch it, it doesn’t retract properly. I feel this is unsafe and should be fixed by the manufacturer.

Mu 2014 Ford Fusion Titanium hesitates to start back up after fueling and needs to be repeated multiple times, pumping the gas pedal for a few tries before it eventually stabilizes, accompanied by a very intense odor of exhaust. Final Verdict: Emissions Purge Valve Assembly failure

Many people (including myself) have problems with 2013 to 2016 ford hybrid transmissions. My transmission fails on the well know 14b07 problem, where bearings fail and the car simply gives you a warning a stops in the middle of the road, luckily I had time to push my car to the side, avoiding an accident. Ford should fix this for free once many customers had the same problem. I took my car to a dealership and the answer was to buy a new transmission for over $7000 dollars. They do not even offer a repair for it.

There is an electrical issue where the whole interior/dash system and door panel buttons fault. There is no heat or air flow and the windows will not roll up or down. If the windows are rolled up during summer and it faults the car gets up over 100 degrees quickly. This could kill me and my passengers. Also if it is cold or raining with there being no air flow the front windshield fogs and there is no defrost causing visibility to completely diminish. We have taken to a Ford dealership for repair and they did not fix the issue. This has been an ongoing issue for 2 years. We have also attempted to replace the whole control module and this did not fix the issue. I do not have any more money to put into this car in an attempt to fix the issue and it may not work. This is very unsafe for myself as well as the children in my care with child death tolls growing due to heat exposure in hot cars or freezing in the winter. This is at no fault of my own. No warning signs show on the vehicle prior to this happening.

The contact owns a 2014 Ford Fusion. The contact stated that the Back Over Prevention camera became inoperable. While driving at various speeds, the brake pedal was depressed; however, the vehicle was slow to respond. The oil, door, and truck warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

Since receiving the Fusion from the previous owner, there had been a "dead spot" in the middle of the steering.  I didn't think anything of it as it didn't have an effect on performance. While driving down the highway, I received a "steering assist failure, service required".  The car was operating just fine so we continued home.  Upon starting a few days later, the message re-appeared and the steering was tight with the engine running.  I put the car in drive and got more warnings, "not in park", "hill assist not", and the steering message. Trying to turn the steering wheel with the engine running was more difficult than an old truck with no power steering. Did not drive the car. After a lot of research, this appears to be a known failure but one not applicable to this VIN #. The Fusion has electronic powering steering (EPS). The main issue is the seal around the shaft that lets water in and either ruins the electronics or rusts the bolts and other parts.   Unfortunately if the EPS has failed, it is about a $3,000-$4,000+ repair; quote not from Ford.  The EPS alone is about $800-$1,000 re-manufactured or $1,500+ new from Ford. (Ford wouldn't give me a direct quote without seeing the car.) I plan to use a trailer or flatbed to take the car to a dealership to have them look at it in person as well as read the computer codes. Researching further in car forums and Fusion forums online, I found a few people that have had this repair covered under warranty (this car is no longer under warranty, miles or years).  My other concern is that this is a possible known issue but this VIN is excluded for some reason. If the repair is not covered by Ford, we will be donating the car or selling it for parts depending on which is easier at the time. (This is a hail damaged car that isn't worth the price of the repairs).