2011 FORD FUSION Complaints

Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

On several occasions, when starting the car, an alert is displayed on the instrument panel that says "Power Steering Assist Fault", and the power steering system is inoperative. After restarting the car, the message usually goes away and the power steering is fully operational. There is already a safety recall for what seems to be a similar issue. That recall campaign number is 15V340000. For some reason, this car is not yet included in the recall.

After starting the vehicle, I was pulling out of my parking space when the steering wheel locked up. It required more effort on the steering wheel to turn the wheels so I could maneuver the vehicle through the parking lot. About that same time, I noticed a message come up in the information center in the instrument cluster that read, "Check Steering System". After moving through the parking lot for a minute, the steering assist returned and the steering wheel was no longer locked up. If a car had pulled out in front of me unexpectedly (which is a common occurrence where I live) while my steering assist was out, I would not have been able to avoid the impact. I found out through research through All Data there is a RECALL on the steering gear for my vehicle. I DID NOT RECIEVE A LETTER FROM THE MANUFACTURER REGARDING THIS DEFECT, which according to the recall I found, should have been mailed to me. I took the vehicle to the Ford dealership and they told me my vehicle was 1 year too old and 20,000 miles over the age and mileage limit to have the recall performed. They also wanted to charge me over $2500.00 to replace the steering gear. Since then, the steering wheel is locking up more frequently which is making me feel less and less safe while driving.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist failed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown.

While driving down the highway, vehicles braked suddenly. While slamming on breaks the electric power steering went out resulting in a near high speed collision. At the same time as the power steering being lost, the Advancetrac light illuminated on the instrument cluster as well as a message stating "power steering assist fault". Upon returning home and searching the vin in ford website there is a "customer satisfaction program" for the electric power steering efforts. Upon contacting the local dealership service department it was stated by them that the program had expired. Ford HQ was also contacted who stated the same and that all repairs would not be covered. If Ford knows this was an issue, then customers should have been made aware of the program. Notifications should have sent out as failure to notify has left faulty cars on the road and puts millions of drivers and passengers in the car and in surrounding cars, businesses, and public at risk every day. Customer program should also be a recall so notifications are mandatory. Near death experience should not be how people become informed of the issue.

My sister in-law was driving her 2011 Fusion and when pulling into a parking spot had no power steering. She has two kids that were with her and she could not turn the steering wheel. Luckily this happened as she was parking as we thank God it did not happen 3 minutes earlier on the interstate and God only knows what would have happened. The warning message came up and said steering assist fault so we know it has an issue now. The vehicle is headed to a trusted friends shop since Ford shows no recalls for this on this car. The idea that so many people are having this same issue and Ford is doing nothing about it is alarming. Is it going to take lives being lost before Ford wakes up and takes care of a known issue?

A loss of power steering assist code. Car hard to steer. Definite safety risk. Not yet taken to dealer. Is recall 15V340000 but have not received a notice that it pertains to my vehicle.

The power steering system faulted on multiple occasions while the vehicle was in motion. This made the vehicle hard to control while driving. The dealer confirmed a fault in the power steering system. The dealer inspected the car for repairs. The first two times the power steering faulted, there was no warning light or sound. The third time it faulted there was a warning light and sound.

The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. The vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. The failure mileage was 103,140.

It started in January 2022 riding down the road, and the front left tire blew out. While replacing the tire is when the first, of more than a dozen lug nuts / studs/bolts broke off. This would make the car make a weird noise causing the tires to make a weird noise and it be the wheel wobbling. When you’d get up to 45mph or so it would cause the whole to shake and make a noise as well. I went to B&B Tire to have front pads, all rotors and a master cylinder replaced. They said 40% was left on pads and rotors. Also that the used master cylinder wasn’t any good? So, none of the maintenance seemed to resolve the brakes. They were kinda of stumped ?The lug nuts/ studs/ bolts all the way around have either had to be replaced, or sporadically came loose, broke off on there own. It as if the wheels/ lug nuts/ studs/ bolts and brakes are a combination of issues working against each other. We are riding with every tire missing at least one of the three. Some tires are missing more. No, we realized something wasn’t right with the wheels/ lug nuts/ studs/ bolts/ brakes with the first front left tire blew out. Now the back right wheel is giving us trouble. The front left only has 3 lug nuts/ studs/ bolts holding it on. I have photos of the ones that had to be replaced, and what’s on the wheels at this point. The tire pressure light stays on. Whether you just put right amount of air in each on or not. The front left tire was the beginning of everything. I’ve found a tire weight that fell off in my driveway. I called in and filed a complaint via telephone. The photos in this complaint all apply to the ODI# below. VIN #:[XXX] ODI #: 11460546 ( 506503) I found a Recall for 2011 Ford Fusion NHTSA: Campaign #:11V574000 (NHTSA Recall 11V-574 ) & Ford Recall#: 11S23 Campaign Recall #: 11S23 I have more photos I have to email you at [email protected] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).