2013 FORD FUSION Complaints

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10-15 MPH uphill and making a turn, the vehicle made an abnormal sound and was hesitating as if the transmission was in neutral. There were no warning lights illuminated. The contact stated that as the vehicle started rolling backward, she depressed the accelerator pedal and was able to move forward and made the turn. The contact continued to drive; however, the failure reoccurred while driving and the vehicle was making abnormal sounds. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the transmission had shifted into fifth gear and would not shift out of fifth gear. The independent mechanic diagnosed that the transmission had failed and needed to be replaced. The vehicle was towed to the residence. Then, the vehicle was towed to another mechanic who diagnosed that the transmission had failed and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 19V362000 (Power Train) and to take the vehicle to the dealer for a recall repair. The vehicle was towed to the dealer who informed her that the vehicle would be repaired at her expense since the VIN was not included in the recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed with his son inside the vehicle, he smelled an abnormal fuel odor. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel delivery module was cracked and needed to be replaced. The contact was notified of NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

Recall issued by Ford 15S14 stating "If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash." This recall was performed July 8th 2015 at Twin Hills Ford dealership at approximately 30k miles. This exact same problem has happened again at approximately 60k miles and though talking with Ford they will not admit fault to a poorly designed steering motor with an identically poorly designed safety recall solution. This is a safety issue that I feel I should not have to pay upwards of 2500 to repair. Especially after the "solution to the safety hazard" has been performed. This issue puts others in danger and was not adequately resolved.

when I pull out the gearbox it makes a medium loud noise in the transmission, I try to call because I received notifications, number and description of the 19S16 campaign but it turns out that the automated call does not recognize the numbering

The mechanism and cable to unlatch the hood corroded to the point that the hood to the car was unable to be opened. This could be a hazard in the event oil needed or antifreeze needed to be added to prevent engine damage. Or if the hood were to somehow become ajar, it could potentially cause the hood to open up while driving, creating a visual obstruction and increasing the risk for a motor vehicle crash.

My 2013 Ford Fusion SE had the high pressure fuel pump start leaking and dripped fuel on the exhaust and started the car on fire while driving down the road. This caused about $7,000.00 in damage but could have easily gotten out of control and caused injury or death to occupant(s). I reached out to Ford Motor Company and did a chat log asking for assistance and to make them aware. Ford Motor Company Case number CAS-34734107-H6J0Z5. What is dangerous about this design is that Ford chose to design and install a secondary high pressure fuel pump directly above the exhaust manifold and the engineers surely would have known the durability and longevity along with possible outcomes due to normal use over time. For the same reason you are not to refuel a hot engine, a fuel pump should not be placed directly over the exhaust manifold. I believe Ford Motor Company should be held accountable for their finished product liability. This is dangerous enough that they should remove these vehicles from service until a safe solution is available and deployed in my opinion.

The shift cable bushing in my 2013 Ford Fusion Hybrid degraded and broke apart from the gear shift cable. This resulted in me being unable to shift gears while the vehicle was in park. Fortunately the car was parked at the time but this could have been a serious safety concern had the vehicle been moving. The vehicle was repaired by a Ford dealership by replacing the entire gear shift cable. This repair was considerably more expensive than just replacing the bushing itself which they claimed was not possible. No warning lights or messages were indicated before the failure. This part failure is the exact same issue involved in NHTSA CAMPAIGN NUMBER: 18V471000.

Engine shut off while driving, and a "transmission not in park" message was displayed. Car was able to restart after several tries. Looking online I found a lot of people with the same issue, but no answered questions.

Went to turn the car on and the message "power steering assist fault" kept blinking on the dashboard. Luckily wasn't driving or this could have turned into an accident. Sat in the car for a couple minutes and turned the car off and on. Message didn't appear again, but I'm nervous to drive longer distances than the 6 mile trip from my place of work to my house. I've read that there is a recall on other fusions in the same year as mine. However, I don't know if the VIN is included. I think they need to 1.) send out a notice to all fusions of that year for a recall and 2.) include other VINs in this recall. I now am nervous about driving this car and I plan on having this looked at by a Ford Dealership promptly. Please get this addressed.

Drove my car to work just fine and my wife got in it to go home and power steering assist fault light came on looked it up and found out that are vin is not recalled looked up how to fix it and there was at least 200 people that has the same issues that’s a lot more then the 23 recalls for that car