2011 FORD FUSION Complaints

I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159,xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I’m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I’m sick of getting air!!! I can’t afford to keep repairing the steering has became awful pulls yes I’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph . I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don’t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn’t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard as a brake system failure warning light would illuminate on the instrument panel. The contact took the vehicle to an independent mechanic who informed her of other model vehicles that had experienced the same failure; however, there were no recalls on her VIN associated with the failure. Neither the dealer nor the manufacturer was yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 163,000.

Braking on icy roads engaged the anti-lock braking. Immediately afterwards normal braking was affected with an increased travel in the brake pedal, down to the floor. This is the same behavior resulting in the recall of 2006-2010 Ford Fusions. My Ford Fusion is 2011 and not covered. I believe my ABS unit has the same sticking valve issue. I resolved the immediate problem by forcing the anti-lock brakes to engage 4-5 times on an icy road. The brakes are now currently back to normal operation. This is the exact same issue reported in the recall but excluded by Ford based on the model year of my 2011 Ford Fusion.

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was in park, the power steering fault warning message was displayed. The vehicle was not taken to a local mechanic. The contact called a local dealer and was informed that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 109,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.

The contact owns a 2011 Ford Fusion. The contact stated while attempting to start the vehicle and depressing the brake pedal to the floorboard, the vehicle failed to shift into gear. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were both notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 118,000.

The contact owns a 2011 Ford Fusion. The contact stated while his daughter was driving at 55 MPH, the steering wheel became difficult to maneuver with the “steering assist fault” warning displayed on the instrument panel. The contact stated that she pulled over and turned off the vehicle. The contact stated that he called the Ford dealer who informed him to turn the vehicle off and restart. The contact stated that the vehicle was restarted and operated normally. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The contact stated that the failure reoccurred in August of 2021 at that time the vehicle was turned off and on and operated normally. Again, the vehicle was not taken to the dealer for diagnoses or repairs. The contact stated, however, in December of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. The vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. The vehicle was not repaired. The contact researched online and found NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. The contact stated a case was opened with the manufacturer. The approximate failure mileage was 130,000.

Started the car and went to back out of the drive way and all these lights came on the dashboard and started to beep. It stated to "Check Brake System" and "Service Advancetrac". Also had to press down on the break pedal super hard to make sure the car stopped. Took the car to the Ford dealership and they stated that the ABS Module needed to be replaced. There was no prior warning there was a issue. Glad this didn't happen while in traffic or on the highway. I see there have been similar issues with the 2011 Ford Fusion and not sure why there has not been a recall on this yet. Car has 103K miles.

My husband was driving this vehicle two days ago and the power steering froze. Fortunately, he was able to steer it to safety because he is quite strong, however I would never have been able to manage this, and as such the incident presented a safety issue that could have been quite hazardous to us and to other drivers. I looked online and Ford does not have an active recall for the power steering unit, but instead posted a notice indicating "EPAS Steering Effort Campaign #15N01." I contacted the dealer, who told me that since the car is now out of warranty (as of May 2015, when we had no problems to have fixed) that they would not fix it for free but for approximately $2,500.00. I asked a Ford Chat representative for an email address and was told, "Thank you for your patience Jane. You are looking for an email to corporate? Ford would like to be able to better assist our customers quickly via Chat or Phone. For this reason, the Customer Relationship Center or corporate does not have a direct email address. I’ll be more than happy to help you today!" I will be copying this complaint to them in my next Chat to Ford. Additionally, the Ford Media Center posted the following: DEARBORN, Mich., May 27, 2015 – Ford is issuing two safety recalls in North America. Four minor accidents and no injuries are attributed to one of these conditions. Details are as follows: "Ford issues safety recall for certain 2011-2013 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, for certain 2011-2012 Ford Fusion and Lincoln MKZ vehicles, and for certain 2011 Mercury Milan vehicles in North America for potential issue with electric power steering" https://media.ford.com/content/fordmedia/fna/us/en/news/2015/05/27/ford-issues-two-safety-recalls-in-north-america-.html.