2011 FORD FUSION Complaints

am filing this complaint regarding a serious safety defect in my 2011 Ford Fusion. The vehicle’s electric power steering (EPAS) intermittently fails while driving, causing the steering to become extremely heavy and sometimes lock up. The dashboard displays a “Power Steering Assist Fault” warning. Restarting the car temporarily restores steering assist, but the problem recurs. This is a direct safety hazard. Driving the vehicle in this condition is dangerous, as the steering can fail at any time, including at highway speeds. They say The vehicle was previously repaired under recall but the issue has recurred. I have contacted Ford Customer Service and a Ford Safety Supervisor multiple times, and they refused to perform any further repair, citing that the recall occurred over 10 years ago and my VIN may not be in the current “recall bin.” I am requesting that the National Highway Traffic Safety Administration investigate this issue and require Ford to repair the electric power steering under a recall reoccurrence / safety escalation program, at no cost to me. This is a critical safety issue, and the current refusal by Ford puts me at risk of serious injury or death while driving.

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the power steering warning light was illuminated. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty and was above the 150,000-mileage limit. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The contact stated that, fortunately, the vehicle was not being driven on the highway during the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 30 MPH, the steering wheel failed to turn in the intended direction. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with power steering failure. Additionally, the contact was informed that the failure was the result of a computer and sensor failure. The contact was advised to take the vehicle to the dealer for assistance. The independent mechanic reset the fault codes; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,020.

About 6 months ago my steering failed then I cut the car off and restarted it and it was fine until about a month ago and now I have no power steering at all and I don’t understand why it can’t be covered under fords recall warranty this is not supposed to happen and if I get in a wreck because of no power steering I will be filing a lawsuit because they still have 2744 complaints plus mine now that they have not fixed and I personally feel like it’s there fault and they should fix it and I can promise u I will never own another ford and will tell everyone I know to do the same . I think ima paint lemons all over it and drive it like that

Complete Loss of Electric Power Steering (EPS) Assist. This is a direct recurrence of the Federal Safety Defect under Recall 15S18 (NHTSA 15V-340), creating an immediate crash risk due to high steering effort at low speeds. Prior recall service (Feb 22, 2016) was only a software reprogram, which failed to correct the fundamental hardware defect. Current confirmed DTCs (U3000:49, U3000:72, U3000:96) mandate steering gear replacement. The replacement is covered under CSP 15N01, specifically Supplement #3, which requires a steering gear replacement, regardless of age/mileage limits, if replacement under Recall 15S18 is still required, which it is. [XXX] ht approval using Ford Corporate Case: CXH-05687349-N3W2T6. Ford SSSC denied the mandated repair, failing to remedy a safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "Power Steering Sensor Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to reverse out of a parking space, the steering wheel was difficult to turn. The power steering failed, and the "Steering Assist Fault" warning light was illuminated. The contact previously received notification of Warranty Extended Coverage, NHTSA ID Number: 10236689 (Steering); however, at the time the notice was received, May 3, 2022, the dealer informed the contact that a failure had to occur before the repair could be made. After experiencing the failure, the contact called the dealer and was informed that the Extended Warranty Coverage had expired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 168,958.

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving approximately 30 MPH, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact and her husband met her son on the side of the road, and the contact's husband drove the vehicle to the residence without power steering functionality. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering); however, the failure reoccurred. The dealer informed the contact that the repair was no longer covered because the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owned a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, there was an abnormal gasoline odor coming from the vehicle. The check engine warning light was illuminated. The contact inspected the vehicle with a scanner and received an EVAP system error code. The vehicle was able to be restarted. The contact stated that while refueling the vehicle, there was fuel leaking from the vehicle near the fuel tank. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000.