2011 FORD FUSION Complaints

My husband is the primary driver for our 2011 Ford Fusion Hybrid. We are second-hand owners of the vehicle and have had it since 2020. Earlier this month (Dec 2021) the power steering failed and it became difficult to control the car. My husband transports our youngest daughter to daycare daily and we live in Nebraska which means we deal with icy road conditions seasonally. This failure puts my husband and our daughter at risk on the roads. Per the vehicle history, there was a safety recall regarding power steering that was repaired at a dealership July 2011. This repair included reprogramming the power steering control module. Because the power steering assembly was not fully replaced at that time, this enacted an extended warranty that was good for 10 years OR 150,000 miles starting from the original warranty date - whichever came first. When we came into ownership of this vehicle, it was over 150,000 miles already. We did have a mulit-point inspection done prior to purchase in June 2020 and the steering assembly was not noted as being an issue or an upcoming issue. Now, with this recent failure, our local Ford dealership told us the internal gears were chipped, cracked and broken (rack & pinion), so the entire steering assembly had to be replaced. Since we are beyond the extended warranty on the original power steering recall AND since the power steering control module was reprogrammed initially, Ford says that they are not able to cover any costs for this failure. We feel that Ford should have gone further in their initial recall, asking that the steering assembly be replaced rather than just reprogrammed.

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

The contact owns a 2011 Ford Fusion. The contact stated while driving 45 MPH uphill and approaching a curve, the vehicle lost power steering functionality, causing the contact to almost lose control of the vehicle. There were no warning lights illuminated. The contact stated that he depressed the brake pedal, veered to the side of the roadway, and parked the vehicle. The vehicle was towed to the contact's residence. The dealer was notified of the failure and advised the contact that his vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) due to the mileage and the time frame of the recall. The vehicle was towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was again towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 130,000.

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard without warning while coming to a stop. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be serviced or diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 128,500.

While leaving a parking lot, the power steering system on my wife's 2011 Ford Fusion with approximately 64,000 miles failed without warning. That failure resulted in the steering wheel freezing in position rendering the car uncontrollable. A warning statement appeared on the instrument panel indicating a failure in the power steering module had occurred. Towing was required. After speaking with the Ford Recall Center and performing additional research online we found that there had been a recall #15S18 for 2011 Ford Fusion with only a limited number of VIN numbers included. Our Fusion was not included. As the result we had no idea there was the possibility of a spontaneous failure of the steer system. Although our VIN was not included in the recall it is crystal clear that the safety hazard still exists, and our vehicle should have been included in the recall. Though our research we found that this failure is not a limited problem. This hazard is ongoing and is widespread. It also has caused unnecessary accidents and significant injuries. We were fortunate that the steering module failed on a parking lot as opposed to the highspeed highway that was going to be used to return to our home. We believe this issue deserves additional review and possibly further action by your Administration.

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering failed to operate as the service power steering now warning light illuminated on the instrument panel. The contact called a dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Brakes intermitent and low pedal with loss of power brake. Master cylinder and brake booster already reolaced by technical shop. Brakes continue to non efficient . Abs control module not closing fully their valves, afecting brake functionality. Even on fresh start on parking brake pedal goes way down.

Went to go start my vehicle one morning to take my kids to school and a message popped up on my dash stating "Power Steering Asst. Fault". So, I turn my vehicle off and on a couple of times (no more than 3 times) and got the same message. The steering wheel was hard to turn and it has come to my conclusion that my electric power steering went out which is making it hard to turn my steering wheel, and yes, my vehicle is available for inspection upon request. The safety of my kids and myself was put at risk because its hard trying to drive a vehicle without power steering. I'm scheduled to have my vehicle inspected Tuesday December 7, 2021 at my local Ford dealer. This occurred about 2 months ago, but every time I turned my vehicle off then back on the steering worked.

The contact owns a 2011 Ford Fusion. The contact stated that while his wife was starting the vehicle, the power steering assist failed. The vehicle was taken to the dealer, but the dealer informed the contact that the vehicle was 3 months past the deadline for the steering recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 127,000. The VIN was unavailable.

STEERING ASSIST FAULT LIGHT CAME ON AS I WAS DRIVING AND I WAS NOT ABLE TO STEER THE CAR I HAD TO PULL OVER AND STOP. WHEN I RESTARTED THE CAR THE STEERING WAS WORKING. I WAS VERY HESITANT TO DRIVE THE CAR, MY HUSBAND DROVE THE THE CAR TO THE FORD DEALER AND WE WERE INFORMED DURING THE INSPECTION THE STEERING GEAR WAS FAILING INTERNALY AND THEY RECOMMEND REPLACEMENT. APPARENTLY, I AM 5 MONTHS OUT OF THE 15N01 SAFETY RECALL. I AM WONDERING WHY SUCH A DANGEROUS SAFETY RECALL WOULD HAVE A TIME LIMIT? MY FORD FUSION CAME FROM THE HERMOSILLO ASSEMBLY PLANT DURING THE 9-7-2010 THRU 2-28-2012. I MISSED RECALL DUE TO THE 10 YEARS OF WARRANTY START DATE OF THE VEHICLE. THIS SEEMS LIKE A RECALL THAT SHOULD NOT EXPIRE. I SEE NUMEROUS COMPLAINTS FROM OTHER OWNERS OF FORD FUSION WITH SAME COMPLAINT. IF FORD WAS ABLE TO NARROW DOWN THE CARS AND THE PLANTS THEY CAME FROM, I FEEL THEY SHOULD BE RESPONSIBLE TO FIX THEM REGARDLESS OF MILAGE OR EXPIRATION OF RECALL. THEY STILL POSE A RISK OF HARM OR FATALITY DUE TO ACCIDENTS.