2013 FORD FUSION Complaints

I PUT MY CAR IN PARK IN THE PARKING LOT AND TOOK MY FOOT OFF THE BRAKE AND MY CAR STARTED TO ROLL BACKWARDS SO I NOTICED MY BACKUP CAMERA WAS ON SO I LOOKED AT THE DASH AND MY CAR SHOWED THE CAR WAS IN REVERSE AS THE AUTOMATIC SHIFTER WAS IN THE PARK POSITION. THE SHIFTER LINKAGE CAME DETACHED AND THE CAR WASN'T ABLE TO SHIFT. THE BUSHINGS HAVE DETERIORATED AND CAUSED THE SHIFT TO COME OFF . MY CAR IS A 2013 FORD FUSION VIN# [XXX] AND I HAVE SEEN A RECALL BACK IN 2019 RECALL 19V362000 AND THIS IS EXACTLY WHAT HAS HAPPENED TO MY CAR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING SERVICE POWER STEERING NOW. THE VEHICLE WAS TAKEN TO HERB CHAMBERS FORD OF WESTBOROUGH (310 TURNPIKE RD, RTE. 9, WESTBOROUGH, MA 01581) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS REFERRED BY THE DEALER TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,333.

VEHICLE HAS ALWAYS SHIFTED HARD ESPECIALLY WHEN GOING INTO DRIVE. NOW WHILE DRIVING 45 MPH VEHICLE SUDDENLY SHIFTED OUT OF GEAR AND ENGINE JUST REVVED. IT EVENTUALLY SLIPPED BACK INTO GEAR AND WAS ABLE TO BE LIMPED HOME. DIAGNOSTIC SHOWED SOLENOID A WAS BAD. REPLACED ALL SOLENOID BUT DIDNT FIX THE ISSUE. A TRANSMISSION SHOP THEN TOLD ME THIS WAS AN ISSUE FOR VEHICLES LIKE MINE AND THERE WAS A CLASS ACTION CLAIM.

THERE WAS A RECALL ON MY MODEL IN 2018 WHICH THEY SAY WAS FIXED. BUT IT IS CAUSING UN GOING ISSUES. NOW THE (CTV)? MODULE NEEDS REPLACING. BOTTOM LINE, CYLINDER HEAD SENSOR KEEPS SHOOTING A CODE THAT THE COOLANT IS TO LOW, WHILE IT IS NOT. YOU START THE CAR AND THE NEEDLE SHOOTS TO HOT. WARNING SIGNAL GOES OF AND ENGINE STARTS TO SHAKE PLUS FANS KICK ON. ENGINE LIGHT PLUS OVERHEATING COMES ON. LEAKS HAVE BEEN FIXED BUT THE MODULE WAS A RECALL AND THEY VERBALLY NO LONGER GRANT IT FREELY FIXED, BECAUSE OF TIME OVERLAPS.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT'S SON WAS ABLE TO STEER THE VEHICLE OFF THE ROADWAY. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED THAT THE VEHICLE WAS ABLE TO BE CAREFULLY DRIVEN HOME. THE CONTACT CALLED INSKEEP FORD (2651 W MAIN ST, GREENFIELD, IN 46140, (317) 462-1470) AND WAS INFORMED THAT THE FAILURE WAS WITH A STEERING COLUMN GEAR MALFUNCTION. THE CONTACT WAS QUOTED A REPAIR COST OF $2,421. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,594.*DT*JB

2013 FORD FUSION WITH 90K MILES, MULTIPLE RECALLS FOR COOLANT SYSTEM, DEALER NOW SAYING ENGINE MUST BE REPLACED. WARRANTY SERVICE ON 12/06/18 FOR NEW COOLANT SENSOR, AND HAD BYPASS T-ASSEMBLY REPLACED ($312 CHARGE). OVERHEATING WITH COOLANT LEAKAGE AND OIL LEAKAGE, RETURN TO DEALER ON 7/23/19. ASSESSMENT IS THE ENGINE NEEDED REPLACEMENT, OVERHEATING CAUSED CRACKED CYLINDER AND COOLANT IS LEAKING INTO THE ENGINE.

TURNED ON CAR AND PUT INTO DRIVE THEN SEVERAL WARNINGS CAME ON AND I LOST CONTROL OF STEERING.

I PURCHASED THE CAR 4 MONTHS AGO AND DISCOVERED SHORTLY AFTER IT WAS LEAKING COOLANT FROM A HOSE IN THE HEATING SYSTEM. THIS EXTERNAL COOLANT LEAK WAS A 500$ REPAIR. EARLIER THIS WEEK, MY CHECK ENGINE LIGHT CAME ON FOR THE FIRST TIME WHEN I WAS IN TRAFFIC ON MY WAY HOME FROM WORK. I WAS DRIVING ABOUT 20 MPH AND HEARD A DULL THUD (I WAS TOLD LATER THIS WAS PROBABLY MY ENGINE POPPING). I IMMEDIATELY TOOK THE CAR TO A SHOP TO HAVE THE CODE READ (P0302). I SCHEDULED AN APPOINTMENT AT MY LOCAL FORD DEALERSHIP AT 7 AM THE NEXT MORNING (14 HOURS AFTER THE LIGHT CAME ON). THEY DIAGNOSED THE CAR AND CALLED ME TO TELL ME THERE WAS AN INTERNAL COOLANT LEAK IN THE ENGINE AND THE ONLY WAY TO FIX THE CAR WAS A TOTAL ENGINE REPLACEMENT. THEY QUOTED ME AT 8500$ (MORE THAN THE AMOUNT I PURCHASED THE CAR FOR) AND TOLD ME MULTIPLE TIMES THERE WAS NOTHING ELSE I COULD DO TO FIX IT. I FOUND OUT AFTER MY FAMILY CHECKED OUT THE CAR THAT THE LEAK HAD CAUSED A CRACKED HEAD GASKET AND THE SPARK PLUGS IN THE CYLINDER WERE CONTAMINATED FROM THE COOLANT. THE FORD ECOBOOST 1.6L ENGINE HAS AN OPEN RECALL FOR CAUSING ENGINE FIRES BECAUSE OF AN INTERNAL COOLANT LEAK, BUT THEY REFUSED TO ACKNOWLEDGE THAT THE DESIGN FLAW IN THE ENGINE THAT CAUSE COOLANT LEAKS LED TO THE IRREPARABLE DAMAGE TO MY ENGINE. THEY TOLD ME I COULD DRIVE THE CAR OFF THE LOT SINCE I WAS NOT COMPLETING THE REPAIR THERE, BUT I COULDN'T MAKE IT OUT OF THE PARKING LOT AND HAD TO HAVE THE CAR TOWED TO MY HOUSE. THE CAR WAS SHAKING AND THE CHECK ENGINE LIGHT WAS FLASHING, WHICH IT HAD NOT BEEN WHEN I BROUGHT THE CAR IN. THE ENGINE IS NOT SAFE AND EVEN IF I WERE TO FIX IT THE DESIGN FLAW WOULD LIKELY CAUSE THE PROBLEM TO REOCCUR. FORD NEEDS TO ACKNOWLEDGE THE ENGINE IS UNSAFE AND PAY TO REPLACE IT WITH A NEWER ENGINE THAT DOES NOT HAVE THE SAME FLAWS.

MY AIRBAG SIGNAL IS ON AND I TOOK MY CAR TO SHEEHY FORD IN MARLOW HEIGHTS, MD. THEY INFORMED ME THAT MY AIRBAG IS MALFUNCTION ON THE PASSENGER SIDE AND IS NOT COVERED UNDER THE CURRENT RECALL FROM FORD. I DO NOT UNDERSTAND HOW AN AIRBAG CAN MALFUNCTION WITHOUT ANY DAMAGE TO THE FRONT END OF THE CAR. I STRONGLY FEEL THAT THIS SAFETY MEASURE SHOULD BE ADDRESSED BY FORD SINCE THEY ALREADY HAVE A RECALL OF THE SAME BRAND THAT IS IN MY CAR.

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED WHILE APPROACHING A STOP SIGN, WHEN SHE SAW NOTICED SMOKE EXITING THE FRONT HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HER SON AND STATED SAW FIRE UNDER THE HOOD AND STARTING TO MOVE TO THE REAR OF THE VEHICLE. THE CONTACT AND HER SON DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE FIRE DEPARTMENT DEEMED THE VEHICLE WAS LOSS. THE VEHICLE WAS TOWED TO JUNKYARD. THE CONTACT CALLED LOCAL DEALER CROSSROADS FORD LINCOLN OF LUMBERTON ( 5045 DAWN DR, LUMBERTON, NC 28358;(910) 738-6281) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) AND WAS INFORMED BY THE MANUFACTURE HER VIN WAS INCLUDED TO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. *DT*JB*DT*LN