2011 FORD FUSION Complaints

Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not affected" #15v340000 #15s18

Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.

Epas steering efforts Campain #15N01 Power steering goes out sometimes and the Ford dealership will not honor the recall to fix this and said it was past 10 years old?2011 Ford fusion

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the Owners Manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (POWER STEERING ASSIST FAULT). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford Company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.

I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the steering wheel became difficult to turn. The contact shifted to neutral gear and was able to turn the steering wheel. The power steering warning light illuminated. On another occasion, the steering wheel became difficult to turn, and the contact moved the steering wheel around and was able to turn the steering wheel. On a separate occasion, the contact attempted to turn the steering wheel, and the steering wheel failed to respond. The vehicle was taken to an independent mechanic, and the independent mechanic informed the contact that it was a recall failure; however, the vehicle was not diagnosed. The local dealer was contacted, however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The dealer did not inform the contact of the active recall on the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,600.

The contact owns a 2011 Ford Fusion. The contact stated that while driving 15-20 MPH, the steering wheel became inoperable. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to an independent mechanic who determined that the steering rack needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000. The VIN was not available.

Steering wheel froze while driving, luckily light traffic, was able to turn car off then on again to park it in lot. Had it towed to Ford. Repair for power steering assist fault over $3000. I am a widow on SS disability, cannot begin to afford repair cost. I am very upset that this very issue was recalled on same model/year but not mine. I understand recalls are for specific VIN numbers, but I could have been killed, this issue should never happen, and now I am without transportation and no funds to pay for a repair this expensive.